ORDER FORM - ENTERPRISE SaaS
STATE OF ALASKA
PARTIES
| Field | Details |
|---|---|
| Provider | [PROVIDER LEGAL NAME] |
| Provider Address | [ADDRESS] |
| Customer | [CUSTOMER LEGAL NAME] |
| Customer Address | [ADDRESS] |
| Order Form Effective Date | [DATE] |
| Order Form Number | [ORDER-XXXX] |
1. SUBSCRIPTION DETAILS
| Item | Description |
|---|---|
| Product/Service Name | [PRODUCT NAME] |
| Edition/Tier | ☐ Standard ☐ Professional ☐ Enterprise |
| Subscription Term | [X] months/years |
| Start Date | [DATE] |
| End Date | [DATE] |
| Auto-Renewal | ☐ Yes ☐ No |
| Renewal Notice Period | [30/60/90] days prior to term end |
2. LICENSED CAPACITY
| Metric | Quantity | Unit |
|---|---|---|
| Named Users | [NUMBER] | Users |
| Concurrent Users | [NUMBER] | Users |
| API Calls | [NUMBER] | Per month |
| Storage | [NUMBER] | GB/TB |
| Transactions | [NUMBER] | Per month |
| Other: [SPECIFY] | [NUMBER] | [UNIT] |
3. FEES AND PAYMENT
| Fee Type | Amount | Frequency |
|---|---|---|
| Subscription Fee | $[AMOUNT] | ☐ Monthly ☐ Quarterly ☐ Annually |
| Implementation Fee | $[AMOUNT] | One-time |
| Training Fee | $[AMOUNT] | One-time |
| Support Fee | ☐ Included ☐ $[AMOUNT] | [FREQUENCY] |
| Overage Rate | $[AMOUNT] per [UNIT] | As incurred |
Total First-Year Fees: $[AMOUNT]
Payment Terms:
- Invoices due within [30] days of invoice date
- Late payment interest: [1.5]% per month or maximum permitted under Alaska law (AS 45.45.010), whichever is less
- All fees exclusive of taxes; Customer responsible for applicable Alaska taxes
4. SERVICE LEVELS
| Metric | Target | Measurement Period |
|---|---|---|
| Uptime | [99.9]% | Monthly |
| Response Time (Critical) | [1] hour | 24x7 |
| Response Time (High) | [4] hours | Business hours |
| Response Time (Normal) | [8] hours | Business hours |
| Resolution Time (Critical) | [4] hours | 24x7 |
☐ SLA credits apply per attached SLA Policy (Attachment B)
5. PROFESSIONAL SERVICES (IF APPLICABLE)
| Service | Description | Fee | Timeline |
|---|---|---|---|
| Implementation | [SCOPE] | $[AMOUNT] | [TIMELINE] |
| Data Migration | [SCOPE] | $[AMOUNT] | [TIMELINE] |
| Integration | [SCOPE] | $[AMOUNT] | [TIMELINE] |
| Custom Development | [SCOPE] | $[AMOUNT] | [TIMELINE] |
| Training | [SCOPE] | $[AMOUNT] | [TIMELINE] |
6. DATA PROCESSING
☐ Personal data will be processed under this Order
☐ Data Processing Addendum (DPA) attached as Attachment D
☐ Data will be stored in: [REGION/DATA CENTER]
Alaska-Specific Requirements:
- Provider shall comply with Alaska Personal Information Protection Act (AS 45.48.010 et seq.) regarding breach notification
- Security breach notification required within [X] days of discovery
7. ATTACHMENTS INCORPORATED
☐ Attachment A: Master Services Agreement / SaaS Agreement
☐ Attachment B: SLA Policy
☐ Attachment C: Support Policy
☐ Attachment D: Data Processing Addendum
☐ Attachment E: Security Addendum
☐ Attachment F: Acceptable Use Policy
☐ Attachment G: Statement of Work (if applicable)
8. SPECIAL TERMS
[ADDITIONAL TERMS SPECIFIC TO THIS ORDER]
9. ORDER OF PRECEDENCE
In the event of conflict, documents govern in the following order:
1. This Order Form
2. Data Processing Addendum / Security Addendum
3. Master Services Agreement / SaaS Agreement
4. SLA Policy / Support Policy
5. Acceptable Use Policy
10. GOVERNING LAW
This Order Form is governed by the laws of the State of Alaska. Any dispute shall be resolved in accordance with the dispute resolution provisions of the Master Services Agreement, with venue in the state or federal courts located in Anchorage, Alaska.
11. SIGNATURES
By signing below, the parties agree to the terms of this Order Form and all incorporated attachments.
PROVIDER:
| Signature | _________________________________ |
| Printed Name | _________________________________ |
| Title | _________________________________ |
| Date | _________________________________ |
CUSTOMER:
| Signature | _________________________________ |
| Printed Name | _________________________________ |
| Title | _________________________________ |
| Date | _________________________________ |