Order Form - Enterprise SaaS (Arkansas)
ORDER FORM - ENTERPRISE SaaS
STATE OF ARKANSAS
PARTIES
| Field | Details |
|---|---|
| Provider | [PROVIDER LEGAL NAME] |
| Provider Address | [ADDRESS] |
| Customer | [CUSTOMER LEGAL NAME] |
| Customer Address | [ADDRESS] |
| Order Form Effective Date | [DATE] |
| Order Form Number | [ORDER-XXXX] |
1. SUBSCRIPTION DETAILS
| Item | Description |
|---|---|
| Product/Service Name | [PRODUCT NAME] |
| Edition/Tier | ☐ Standard ☐ Professional ☐ Enterprise |
| Subscription Term | [X] months/years |
| Start Date | [DATE] |
| End Date | [DATE] |
| Auto-Renewal | ☐ Yes ☐ No |
| Renewal Notice Period | [30/60/90] days prior to term end |
2. LICENSED CAPACITY
| Metric | Quantity | Unit |
|---|---|---|
| Named Users | [NUMBER] | Users |
| Concurrent Users | [NUMBER] | Users |
| API Calls | [NUMBER] | Per month |
| Storage | [NUMBER] | GB/TB |
| Transactions | [NUMBER] | Per month |
3. FEES AND PAYMENT
| Fee Type | Amount | Frequency |
|---|---|---|
| Subscription Fee | $[AMOUNT] | ☐ Monthly ☐ Quarterly ☐ Annually |
| Implementation Fee | $[AMOUNT] | One-time |
| Training Fee | $[AMOUNT] | One-time |
| Support Fee | ☐ Included ☐ $[AMOUNT] | [FREQUENCY] |
| Overage Rate | $[AMOUNT] per [UNIT] | As incurred |
Payment Terms:
- Invoices due within [30] days of invoice date
- Late payment interest: [1.5]% per month or maximum permitted under Arkansas law (Ark. Code Ann. § 4-57-104), whichever is less
- All fees exclusive of taxes; Customer responsible for applicable Arkansas sales and use taxes (6.5% state rate plus local taxes)
4. SERVICE LEVELS
| Metric | Target | Measurement Period |
|---|---|---|
| Uptime | [99.9]% | Monthly |
| Response Time (Critical) | [1] hour | 24x7 |
| Response Time (High) | [4] hours | Business hours |
| Response Time (Normal) | [8] hours | Business hours |
☐ SLA credits apply per attached SLA Policy (Attachment B)
5. DATA PROCESSING
☐ Personal data will be processed under this Order
☐ Data Processing Addendum (DPA) attached as Attachment D
☐ Data will be stored in: [REGION/DATA CENTER]
Arkansas-Specific Requirements:
- The governing MSA or DPA must identify, by data category, which Party acquires, owns, licenses, or merely maintains covered data. Under Ark. Code Ann. § 4-110-105, a maintainer's notice to the owner or licensee is immediate after discovery, while Arkansas-resident notice is assigned to the applicable owner or licensee.
- Do not add a predispute jury-waiver clause to this Order Form. Ark. Code Ann. § 16-30-104's exception is limited to contracts to borrow or lend money.
6. ATTACHMENTS INCORPORATED
☐ Attachment A: Master Services Agreement / SaaS Agreement
☐ Attachment B: SLA Policy
☐ Attachment C: Support Policy
☐ Attachment D: Data Processing Addendum
☐ Attachment E: Security Addendum
☐ Attachment F: Acceptable Use Policy
7. GOVERNING LAW
This Order Form is governed by the laws of the State of Arkansas. Any dispute shall be resolved in accordance with the dispute resolution provisions of the Master Services Agreement, with venue in the state or federal courts located in [COUNTY] County, Arkansas.
8. INTELLECTUAL PROPERTY
Provider IP. Provider retains all right, title, and interest in the SaaS platform, software, documentation, APIs, tools, methodologies, and underlying technology ("Provider IP"). Nothing in this Order Form transfers ownership of Provider IP to Customer.
Customer Data. Customer retains all right, title, and interest in all data, content, and information uploaded to, processed by, or generated through Customer's use of the platform ("Customer Data"). Provider acquires no rights in Customer Data except the limited license granted below.
License Grants:
☐ Provider to Customer: Non-exclusive, non-transferable license to access and use the platform during the Subscription Term for Customer's internal business purposes.
☐ Customer to Provider: Non-exclusive, worldwide, royalty-free license to use, process, store, and transmit Customer Data solely to provide and maintain the services.
Feedback. Customer suggestions or feedback regarding the platform may be used by Provider to improve, enhance, or modify the platform and its related offerings without restriction, obligation, or compensation to Customer.
Customizations:
☐ Custom integrations developed under the identified SOW shall be owned by: ☐ Provider, with Customer license specified in the SOW ☐ Customer, under the signed assignment in the SOW ☐ Jointly, with each party’s use rights specified in the SOW. Identify deliverables, preexisting materials, and retained licenses: [SOW SECTION / TERMS].
Arkansas Practice Note: Federal law has two work-made-for-hire routes: a work prepared by an employee within the scope of employment, or a specially ordered or commissioned work in one of nine listed categories when the parties expressly agree in a signed writing. 17 U.S.C. § 101. This Order Form does not determine employee or contractor status or the scope of an invention assignment; identify the creator's relationship and use a separate assignment reviewed under the controlling law.
9. ELECTRONIC SIGNATURES
The Parties agree to conduct this transaction electronically. Under Ark. Code Ann. §§ 25-32-103, 25-32-105, 25-32-107, and 25-32-109, a covered record or signature may not be denied legal effect solely because it is electronic. Attribution and effect remain subject to the act of the person, context, the Parties' agreement, other applicable law, and the Act's scope exclusions. The Parties must separately confirm the applicability and requirements of the E-SIGN Act, 15 U.S.C. §§ 7001-7031.
10. SIGNATURES
PROVIDER:
| Signature | _________________________________ |
| Printed Name | _________________________________ |
| Title | _________________________________ |
| Date | _________________________________ |
CUSTOMER:
| Signature | _________________________________ |
| Printed Name | _________________________________ |
| Title | _________________________________ |
| Date | _________________________________ |
About this template
- Last updated
- October 28, 2026
- Jurisdiction
- Arkansas
- Category
- Contracts & Agreements
Legal authority
- Ark. Const. art. 2, § 7; Ark. Code Ann. § 16-30-104
- Ark. Code Ann. § 25-32-101 et seq. (UETA)
- 17 U.S.C. § 101 et seq.
- 15 U.S.C. §§ 7001-7031 (E-SIGN Act)
A contract is a written record of what two or more parties agreed to and what happens if someone does not follow through. Clear language, defined terms, and clean signature blocks keep disputes small and enforceable. The most common mistakes in contracts come from vague promises, missing details about timing or payment, and skipping standard protective clauses like governing law and dispute resolution.
Not legal advice
This template is provided for informational purposes. We recommend having an attorney review any legal document before signing, especially for high-value or complex matters.
Checked against the law it cites
The statutes this template relies on are listed under Legal authority.
17 U.S.C. § 204(a) (checked October 28, 2026): "A transfer of copyright ownership, other than by operation of law, is not valid unless an instrument of conveyance, or a note or memorandum of the transfer, is in writing and signed by the owner of the rights conveyed or such owner's duly authorized agent."
17 U.S.C. § 101 et seq. (checked October 28, 2026): "A "work made for hire" is—(1) a work prepared by an employee within the scope of his or her employment; or (2) a work specially ordered or commissioned for use as a contribution to a collective work, as a part of a motion picture or other audiovisual work, as a translation, as a supplementary work, as a compilation, as an instructional text, as a test, as answer material for a test, or as an atlas, if the parties expressly agree in a written instrument signed by them that the work shall be considered a work made for hire."
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