ORDER FORM - ENTERPRISE SaaS
STATE OF ARKANSAS
PARTIES
| Field | Details |
|---|---|
| Provider | [PROVIDER LEGAL NAME] |
| Provider Address | [ADDRESS] |
| Customer | [CUSTOMER LEGAL NAME] |
| Customer Address | [ADDRESS] |
| Order Form Effective Date | [DATE] |
| Order Form Number | [ORDER-XXXX] |
1. SUBSCRIPTION DETAILS
| Item | Description |
|---|---|
| Product/Service Name | [PRODUCT NAME] |
| Edition/Tier | ☐ Standard ☐ Professional ☐ Enterprise |
| Subscription Term | [X] months/years |
| Start Date | [DATE] |
| End Date | [DATE] |
| Auto-Renewal | ☐ Yes ☐ No |
| Renewal Notice Period | [30/60/90] days prior to term end |
2. LICENSED CAPACITY
| Metric | Quantity | Unit |
|---|---|---|
| Named Users | [NUMBER] | Users |
| Concurrent Users | [NUMBER] | Users |
| API Calls | [NUMBER] | Per month |
| Storage | [NUMBER] | GB/TB |
| Transactions | [NUMBER] | Per month |
3. FEES AND PAYMENT
| Fee Type | Amount | Frequency |
|---|---|---|
| Subscription Fee | $[AMOUNT] | ☐ Monthly ☐ Quarterly ☐ Annually |
| Implementation Fee | $[AMOUNT] | One-time |
| Training Fee | $[AMOUNT] | One-time |
| Support Fee | ☐ Included ☐ $[AMOUNT] | [FREQUENCY] |
| Overage Rate | $[AMOUNT] per [UNIT] | As incurred |
Payment Terms:
- Invoices due within [30] days of invoice date
- Late payment interest: [1.5]% per month or maximum permitted under Arkansas law (Ark. Code Ann. § 4-57-104), whichever is less
- All fees exclusive of taxes; Customer responsible for applicable Arkansas sales and use taxes (6.5% state rate plus local taxes)
4. SERVICE LEVELS
| Metric | Target | Measurement Period |
|---|---|---|
| Uptime | [99.9]% | Monthly |
| Response Time (Critical) | [1] hour | 24x7 |
| Response Time (High) | [4] hours | Business hours |
| Response Time (Normal) | [8] hours | Business hours |
☐ SLA credits apply per attached SLA Policy (Attachment B)
5. DATA PROCESSING
☐ Personal data will be processed under this Order
☐ Data Processing Addendum (DPA) attached as Attachment D
☐ Data will be stored in: [REGION/DATA CENTER]
Arkansas-Specific Requirements:
- Provider shall comply with Arkansas Personal Information Protection Act (Ark. Code Ann. § 4-110-101 et seq.) regarding breach notification
6. ATTACHMENTS INCORPORATED
☐ Attachment A: Master Services Agreement / SaaS Agreement
☐ Attachment B: SLA Policy
☐ Attachment C: Support Policy
☐ Attachment D: Data Processing Addendum
☐ Attachment E: Security Addendum
☐ Attachment F: Acceptable Use Policy
7. GOVERNING LAW
This Order Form is governed by the laws of the State of Arkansas. Any dispute shall be resolved in accordance with the dispute resolution provisions of the Master Services Agreement, with venue in the state or federal courts located in [COUNTY] County, Arkansas.
8. SIGNATURES
PROVIDER:
| Signature | _________________________________ |
| Printed Name | _________________________________ |
| Title | _________________________________ |
| Date | _________________________________ |
CUSTOMER:
| Signature | _________________________________ |
| Printed Name | _________________________________ |
| Title | _________________________________ |
| Date | _________________________________ |