Public Accommodation Disability Access Request - Delaware

PUBLIC ACCOMMODATION DISABILITY ACCESS REQUEST AND DEMAND — DELAWARE

HEADER

I. INTRODUCTION AND LEGAL BASIS

This letter is a formal request and demand that [BUSINESS NAME] ("you" or "the Establishment") provide full and equal access to its goods, services, facilities, advantages, and privileges to [REQUESTER NAME] ("Requester"), a person with a disability.

Complete the federal Title III coverage facts before making that allegation:

Website/app gate: Identify controlling federal or state authority and any required physical-place nexus before asserting a digital-access claim; § 12181(7) does not itself create a standalone website or app category.

Based on those facts, the Establishment is alleged to be a "place of public accommodation" within the meaning of 6 Del. C. § 4502(21) and 42 U.S.C. § 12181(7) — an establishment that caters to or offers goods, services, or facilities to, or solicits patronage from, the general public — specifically a [IDENTIFY CATEGORY — e.g., retail establishment, restaurant, hotel, theater, recreational facility, professional office].

It is an unlawful practice under 6 Del. C. § 4504(a)(1) to deny any person, on account of disability, the accommodations, facilities, advantages, or privileges of a place of public accommodation, and § 4504(a)(4) specifically prohibits disability-access failures parallel to ADA Title III. In parallel, ADA Title III, 42 U.S.C. § 12182(a), prohibits disability discrimination in the full and equal enjoyment of any place of public accommodation, as implemented by 28 C.F.R. Part 36 and the 2010 ADA Standards for Accessible Design.

II. THE REQUESTER AND THE DISABILITY

The Requester is a "person with a disability" within the meaning of 6 Del. C. § 4502(20) (a physical or mental impairment that substantially limits one or more major life activities, a record of such impairment, or being regarded as having such an impairment) and 42 U.S.C. § 12102. The nature of the disability and resulting functional limitation is:

☐ Mobility disability (e.g., uses a wheelchair, scooter, walker, or cane): [DESCRIBE]
☐ Vision disability (blind or low vision): [DESCRIBE]
☐ Hearing disability (deaf or hard of hearing): [DESCRIBE]
☐ Disability requiring a service animal: [DESCRIBE TASK/WORK PERFORMED]
☐ Other physical or mental impairment substantially limiting a major life activity: [DESCRIBE]

The Requester [is a current patron / intends to patronize / was deterred from patronizing] the Establishment and has a genuine intent to return once access is provided.

III. THE PUBLIC ACCOMMODATION AND THE BARRIER / DENIAL

On or about [DATE], the Requester [visited / attempted to use / contacted] the Establishment at [ADDRESS] and encountered the following barrier(s) or denial(s):

Check each that applies:

☐ Physical / architectural barrier (e.g., no accessible parking, no ramp/accessible entrance, narrow doorways, inaccessible restroom; also note § 4504(d) automatic-door/calling-device requirement for places built after Jan. 1, 2011): [DESCRIBE]
☐ Denial of auxiliary aid / effective communication (e.g., refused a qualified interpreter, assistive listening, large-print/Braille materials, accessible website) (§ 4504(a)(4)c.): [DESCRIBE]
☐ Denial of service animal access (refused entry/service to Requester accompanied by a service animal) (§ 4504(a)(3)): [DESCRIBE]
☐ Policy / practice barrier — eligibility criteria screening out persons with disabilities (§ 4504(a)(4)a.): [DESCRIBE]
☐ Refused a reasonable modification to a policy, practice, or procedure (§ 4504(a)(4)b.): [DESCRIBE]

IV. THE SPECIFIC ACCESS REQUESTED

The Requester requests that the Establishment provide the following, which is reasonable and necessary to afford equal access:

1. [SPECIFIC ACTION — e.g., install an accessible ramp meeting the 2010 ADA Standards] [____]
2. [SPECIFIC ACTION — e.g., designate and sign an accessible parking space] [____]
3. [SPECIFIC ACTION — e.g., admit the Requester's service animal] [____]
4. [SPECIFIC ACTION — e.g., provide [interpreter / assistive listening / accessible documents] on request] [____]
5. [SPECIFIC ACTION — e.g., modify the [policy] as applied to the Requester] [____]

Under 6 Del. C. § 4504(g), the Establishment may not deny this request merely because the Requester did not use the exact term "reasonable accommodation" or the precise statutory label for an auxiliary aid or service.

V. LEGAL OBLIGATIONS

Under 6 Del. C. § 4504 and ADA Title III (42 U.S.C. § 12182(b)) and 28 C.F.R. Part 36, the Establishment must, among other things:

• Not deny access to its accommodations, facilities, advantages, or privileges because of disability (§ 4504(a)(1); 42 U.S.C. § 12182(a)).
• Not impose eligibility criteria that screen out individuals with disabilities unless necessary (§ 4504(a)(4)a.; 42 U.S.C. § 12182(b)(2)(A)(i)).
• Make reasonable modifications in policies, practices, or procedures unless doing so would fundamentally alter the goods or services (§ 4504(a)(4)b.; 42 U.S.C. § 12182(b)(2)(A)(ii)).
• Provide auxiliary aids and services for effective communication unless doing so would fundamentally alter the service or impose an undue burden (§ 4504(a)(4)c.; 42 U.S.C. § 12182(b)(2)(A)(iii)).
• Remove architectural and communication barriers that are structural in nature where removal is readily achievable, and otherwise provide access through readily achievable alternative methods (§ 4504(a)(4)d.; 42 U.S.C. § 12182(b)(2)(A)(iv)-(v)).
• Permit service animals (§ 4504(a)(3); 28 C.F.R. § 36.302(c)) and honor accessible-parking permits (§ 4504(a)(1)b.).

VI. DEMAND AND RESPONSE DEADLINE

The Requester demands that the Establishment confirm in writing, within [30 / 45 / 60] days of receipt of this letter — by [__/__/____] — that it will provide the access described in Section IV on a reasonable agreed schedule. Please direct your response to [CONTACT NAME, ADDRESS, EMAIL, PHONE].

The Requester prefers to resolve this matter cooperatively and without an agency complaint or litigation.

VII. ESCALATION AND RESERVATION OF RIGHTS

If the Establishment does not provide the requested access by the deadline, the Requester reserves the right, without further notice, to pursue any or all of the following:

• Administrative complaint with the Delaware Division of Human and Civil Rights under 6 Del. C. § 4508, which must be filed within 180 days of the discriminatory practice. After investigation and attempted conciliation, the Delaware Human and Civil Rights Commission may, after a public hearing, award:
• Actual damages suffered by the aggrieved person, including damages for humiliation and embarrassment (§ 4508(h)(1));
• Costs, expenses, and reasonable attorney fees (§ 4508(h)(2));
• Injunctive or other equitable relief (§ 4508(h)(3)); and
• Civil penalties payable to the Special Administration Fund — up to $5,000 (first violation), $15,000 (second within 5 years), or $25,000 (third or more within 7 years) (§ 4508(h)(4)).
• Attorney General enforcement under 6 Del. C. § 4512 for a pattern or practice or an issue of general public importance, including monetary damages, attorney fees, and civil penalties (up to $25,000 first violation / $50,000 subsequent).
• Federal administrative complaint with the U.S. Department of Justice, Civil Rights Division (ADA.gov), and/or a civil action under 42 U.S.C. § 12188 seeking injunctive relief and attorney fees under 42 U.S.C. § 12205, subject to the court's discretion.

The Requester reserves all rights and remedies under federal, state, and local law. Nothing in this letter waives any claim, deadline, or remedy.

SIGNATURE BLOCK

Sincerely,

[____________________]

[REQUESTER NAME / ATTORNEY NAME]
[TITLE / "Attorney for Requester," if applicable]
[Delaware Bar ID, if applicable: ______]
[FIRM / ORGANIZATION]
[ADDRESS]
[CITY], DE [ZIP]
Telephone: [__________]
Email: [__________]

Enclosures: [photographs / measurements / prior correspondence / medical documentation, as applicable]

DELAWARE PRACTICE NOTES

• Statute and agency. The Delaware Equal Accommodations Law (6 Del. C. ch. 45, §§ 4500–4515) governs public-accommodation discrimination, enforced by the Division of Human and Civil Rights and the Delaware Human and Civil Rights Commission. The disability-access provisions in § 4504(a)(4) closely track ADA Title III.
• Admin route is primary. An aggrieved person files a written complaint with the Division under § 4508 within 180 days of the violation. The Division investigates (within ~120 days) and attempts conciliation; if unresolved, a Commission panel holds a public hearing.
• State remedies (notable). A Commission panel may award actual damages including for humiliation and embarrassment, attorney fees and costs, injunctive relief, and civil penalties ($5,000 / $15,000 / $25,000 tiers) — but the civil penalties are paid to the Special Administration Fund, not to the complainant. There is no fixed per-violation statutory-damages award payable to the claimant comparable to some states; the claimant's monetary recovery is actual damages plus fees.
• No "magic words" required. Section 4504(g) bars denial of a modification or auxiliary aid solely because the requester did not use the exact statutory terminology.
• New construction. Section 4504(d) requires an automatic door or calling device at the main public entrance of places of public accommodation built after January 1, 2011.
• Court access. Direct private suit under the Equal Accommodations Law is limited; principal civil-court avenues are AG enforcement under § 4512, judicial review of Commission orders (§ 4511), and enforcement of Commission orders/conciliation agreements. By contrast, ADA Title III provides a direct federal private right of action (injunctive relief + fees). Confirm the current private-suit posture with counsel.
• ADA interplay. ADA Title III applies independently; § 4501 directs that higher or more comprehensive federal/state/local obligations may be applied. The 2010 ADA Standards and 28 C.F.R. Part 36 supply the substantive accessibility benchmark.

SOURCES AND REFERENCES

• 6 Del. C. ch. 45 (Delaware Equal Accommodations Law) — https://delcode.delaware.gov/title6/c045/
• 6 Del. C. § 4504 (unlawful practices) — https://codes.findlaw.com/de/title-6-commerce-and-trade/de-code-sect-6-4504
• 6 Del. C. § 4508 (complaint; remedies; civil penalties) — https://delcode.delaware.gov/title6/c045/
• Delaware Division of Human and Civil Rights — https://humanrelations.delaware.gov/
• 42 U.S.C. § 12182 (ADA Title III) / § 12188 / § 12205 — https://www.ada.gov/
• 28 C.F.R. Part 36; 2010 ADA Standards for Accessible Design — https://www.ada.gov/law-and-regs/design-standards/2010-stds/
• DOJ ADA complaint portal — https://www.ada.gov/file-a-complaint/

Disclaimer: This template is provided for informational purposes only and does not constitute legal advice. An attorney licensed in Delaware must review and customize this document before use. Verify all statutory citations and deadlines before relying on them.