Templates Contracts Agreements Support Policy (Enterprise SaaS)
Colorado Contracts Agreements
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SUPPORT POLICY (ENTERPRISE SAAS)

TABLE OF CONTENTS

  1. Scope of Support
  2. Support Hours and Channels
  3. Severity Definitions
  4. Response and Resolution Targets
  5. Customer Obligations
  6. Exclusions
  7. Status Updates and Escalations
  8. Versions and End-of-Life
  9. Service Credits
  10. Changes to Support Policy
  11. Order of Precedence
  12. Governing Law and Venue
  13. Jury Waiver
  14. Electronic Signatures

1-11. [Standard support policy provisions]

12. GOVERNING LAW AND VENUE

Colorado law governs. Exclusive jurisdiction in state or federal courts in [Denver County], Colorado.

13. JURY WAIVER

TO THE FULLEST EXTENT PERMITTED BY COLORADO LAW, EACH PARTY WAIVES ANY RIGHT TO TRIAL BY JURY.

14. ELECTRONIC SIGNATURES

Valid per Colorado Uniform Electronic Transactions Act (C.R.S. Section 24-71.3-101 et seq.) and federal E-SIGN Act.

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