SOFTWARE AS A SERVICE AGREEMENT (SMB)

1. PARTIES AND ORDER

Agreement between [PROVIDER] and [CUSTOMER], effective [DATE].

2. ACCESS RIGHTS AND RESTRICTIONS

• Non-exclusive, non-transferable right to access the SaaS.

3. SERVICE LEVELS AND SUPPORT

• Uptime target: [99.5%] monthly.

4. CUSTOMER OBLIGATIONS

• Provide accurate account info; comply with AUP.

5. FEES AND PAYMENT

• Late amounts may incur interest per 815 ILCS 205/2.

6. DATA PROTECTION AND SECURITY

• Illinois Data Breach Notification: Provider shall comply with 815 ILCS 530/ in the most expedient time possible.

7. INTELLECTUAL PROPERTY AND FEEDBACK

• Provider retains IP; Customer retains IP in Customer Data.

8. CONFIDENTIALITY

• Illinois Trade Secrets Act (765 ILCS 1065/) governs trade secret claims.

9. WARRANTIES AND DISCLAIMERS

• TO THE EXTENT PERMITTED BY ILLINOIS LAW, SaaS IS PROVIDED "AS IS."

10. INDEMNITIES

• Mutual indemnification.

11. LIMITATIONS OF LIABILITY

• Cap: fees paid/payable by Customer in the [12] months before the claim.

12. TERM, SUSPENSION, AND TERMINATION

• Auto-renews unless notice [30/60] days prior.

13. BETA/FREE TRIALS

• Provided "as is," no SLA.

14. COMPLIANCE

• Compliance with Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/).

15. GOVERNING LAW AND DISPUTE RESOLUTION

• Governing Law: Laws of the State of Illinois.
• Venue: State or federal courts in [Cook County], Illinois.
• JURY WAIVER: TO THE FULLEST EXTENT PERMITTED BY ILLINOIS LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.

16. MISCELLANEOUS

• Illinois Electronic Commerce Security Act (5 ILCS 175/) governs electronic signatures.

17. SIGNATURES

☐ Provider has reviewed and agrees to the terms
☐ Customer has reviewed and agrees to the terms

18. ATTACHMENTS

• Attachment A: Order Form
• Attachment B: SLA
• Attachment C: Support Policy
• Attachment D: DPA / Security Addendum
• Attachment E: Acceptable Use Policy