Transportation Network Companies (TNCs): Driver Rights and Labor Transparency

Division of Labor Standards and Statistics
707 17th Street, Denver, CO 80202
303-318-8441 | www.ColoradoLaborLaw.gov | www.LeyesLaboralesDeColorado.gov

Interpretive Notice & Formal Opinion ("INFO") #23B:
Transportation Network Companies (TNCs): Driver Rights and Labor Transparency

Overview

• Two statutes establish transparency and related responsibilities for app-based Delivery Network Companies[^1] ("DNCs," for delivery of food or other purchases) and Transportation Network Companies[^2] ("TNCs," for ride services, often called "rideshares"), as well as related rights of drivers and consumers.
• This INFO covers the Transportation Network Company Transparency Act (the "TNC Act") and the rules implementing the Act — the Delivery Network Company (DNC) And Transportation Network Company (TNC) Acts Labor Rules ("DATA Labor Rules").[^3]
• For the Protections for Delivery Network Company Drivers Act (the "DNC Act"), see INFO #23A.

Coverage

• TNCs are companies with digital platforms connecting drivers with consumers seeking rides.[^4]
• TNCs used primarily to give rides to minors and/or under contracts with schools or other governmental entities who meet requirements listed in the TNC Act, and submit an attestation to the Public Utilities Commission by January 1, 2025, are not covered by the TNC Act.[^5]
• All drivers who provide driving services through a covered TNC are covered by the TNC Act.[^6]

Requirements. The TNC Act has five categories of requirements, each detailed below:
1. Disclosures to Drivers
2. Disclosures to Consumers
3. Deactivation/Suspension Policies and Challenges
4. Non-Retaliation
5. Disclosures to the Division

1) Disclosures to Drivers

General Considerations for All Driver Disclosures

• For disclosures that require certain information to be aggregated or disaggregated, a TNC may additionally include the information in the non-required form.
• Disclosures can contain additional information beyond that required by law, as long as it is not misleading or confusing regarding the required information.
• If a TNC lacks required information when it must make a disclosure, the TNC must make the disclosure as completely as possible and update the recipient once the TNC has the missing information.[^7]

Specific Considerations for Three Types of Driver Disclosures

TNCs must make three types of disclosures to drivers about payments and tasks.

A) Task Offer Disclosures. When TNCs offer a driver a task, they must disclose:

• The direction and distance from the driver to the rider, which can be shown using a map;[^8]
• The amount of money the TNC will pay the driver, excluding any reimbursements or tips;[^9]
• The aggregate estimated mileage and time that the driver will spend on the task;[^10] and
• The amount of any tip already indicated by a consumer for the task.

Example 1: SuperRyde4U, a TNC, offers a driver a shared ride task, which the driver accepts. At the time of the offer only one rider had requested a ride. Soon after the driver picks up the first rider, another rider requests a ride and SuperRyde4U matches them with the driver's ongoing shared task. SuperRyde4U provides the new rider's pickup and dropoff location to the driver. Because the driver already received the required task offer disclosure and accepted the shared ride task, SuperRyde4U is not required to present them with a new disclosure. However, the post-task disclosures must accurately reflect the required information with respect to all riders and the entire trip.

B) Post-Task Disclosures

• Contents: the total paid by the consumer for the task, excluding any tip; the total paid to the driver for the task, excluding tips and reimbursements; and the amount of the tip, if any.
• Timing
• Post-task disclosures must be made when drivers resume "available platform time" after completing a task.[^11]
• This disclosure should be made as soon as possible, allowing that a reasonable, actual loading time — for example, a screen that appears for several seconds noting that the task information is populating — is permissible.
• Within 24 hours of making a post-task disclosure, TNCs must give the driver a more permanent version of the same disclosure.

Example 2: SuperRyde4U lets drivers accept tasks while in dispatch platform time or consumer platform time (i.e., while driving to pick up, or transporting, riders). That means drivers may not resume available platform time immediately when finishing tasks. SuperRyde4U can make the post-task disclosure as soon as a driver drops off a rider, or wait until the driver eventually resumes available platform time, and make the post-task disclosure separately for each task completed before resuming available platform time. SuperRyde4U must give the follow-up post-task disclosure for each task within 24 hours.

• Format
• Post-task disclosures (and consumer disclosures, see section 2 below) must be: prominently displayed on the single screen on the TNC's digital platform or in the email;[^12] in a larger font than is used for other information on the screen or in the email; and presented using design techniques intended to draw the eye to the required information.[^13]
• Post-task disclosures must be by email or another mechanism — such as a TNC's digital platform — that remains accessible to the driver for at least one year.[^14]

C) Summary Disclosures

• Contents. TNCs must make a summary disclosure to drivers that summarizes the work that a driver did during the summary period, and must include:
• Driver pay, including (listed separately) tips, reimbursements, and bonus or incentive pay;[^15]
• The total time spent, and total miles driven, while the driver was on available platform time, dispatch platform time, and consumer platform time; and
• The total amount deductible from income based on IRS business mileage deduction rates.[^16]
• Timing
• Summary disclosures must be at least monthly, by the last day of the month following the month the disclosure covers; or
• If a TNC makes this disclosure more frequently than monthly, then it is due by the last day of the period following the period that the disclosure covers.
• Format
• The summary disclosure must be by email or another mechanism — such as a TNC's digital platform — that remains accessible to the driver for at least one year.
• Disclosure may be as a data file (.csv, spreadsheet, etc.) that: a driver can access from an email or a digital platform; is readable by drivers (sometimes called "human-readable"), and also includes prior data (e.g., with data from prior periods also included in the file).

Example 3: SuperRyde4U provides monthly disclosures to comply with this requirement. The disclosure summarizing March is due by April 30, the last day of the month after March.

Example 4: SuperRyde4U makes this disclosure every two weeks. The disclosure covering March 1-14 is due by March 28, the last day of the 14-day period after the summary period.

2) Disclosures to Consumers

• As soon as the information is available to a TNC, but before it presents a consumer the option to tip a driver, a TNC must tell the consumer:
• The total amount they did or will pay for the task, excluding any tip; and
• The total amount the driver did or will receive for the task, excluding reimbursements or tips.
  • Tipping may be allowed during a ride, or even before the start of a ride,[^17] because the pre-tipping consumer disclosures need not await the end of a ride. They can instead be the expected amount that "will" be paid and received once the ride ends[^18] — similar to how the pre-ride "Task Offer Disclosures" to the driver are estimates of what "will" be paid and received once the ride ends.
  • For shared rides, a TNC must disclose to all consumers the amount the driver did or will receive for the entire task.[^19]

Example 5: A SuperRyde4U driver accepts a task offer and picks up the rider. The rider requests to change their destination, increasing the amount they will pay for the ride and the amount the driver will receive. SuperRyde4U can wait until the end of the ride to provide the consumer disclosure and an opportunity to tip, or, if the disclosure was already provided, SuperRyde4U can correct it with the updated amounts.

• Format for consumer disclosures is the same as for post-task disclosures; see section 1.

3) Deactivation/Suspension Policies and Challenges

• The Policy
• TNCs must have a written policy defining "violations" that may result in driver deactivation (including suspensions of at least 72 hours) or suspension (of under 72 hours).[^20]
• The policy must be specific enough to let drivers reasonably understand what would be a violation, and the consequences for each violation.
• The policy must include fair, objective, and reasonable procedures for notifying deactivated drivers of their deactivation or suspension, and allowing them to challenge their deactivation.
• TNCs are not required to allow challenges for suspensions of under 72 hours.

Example 6: SuperRyde4U includes in its deactivation policy a statement that it can deactivate a driver at any time, for any reason. This is not permissible because it does not describe a "violation" that a driver might reasonably be able to understand or avoid.

• Disclosures
• Drivers. TNCs must provide the policy to new drivers before they drive for the TNC, and make the policy available to the public for at least 14 days before it can be enforced.
• The Division. TNCs must provide the Division their policy, to post it on the Division website.
  • The policy must be posted by the Division for at least 14 days before it can be enforced.
  • Any new policy, or revisions to the enforceable policy, must go through the same procedure and be posted for 14 days before becoming enforceable.
  • Division posting of a TNC policy does not mean the Division determined the policy to be compliant, though the Division may inform a TNC if its policy appears non-compliant in any way.

Example 7: SuperRyde4U wants to enforce revisions to its deactivation policy beginning August 1, 2026. SuperRyde4U must provide the revised policy to the Division in time for it to be posted by July 18, 2026 (providing it to the Division a day in advance of the posting day is advisable) because the policy revisions must be posted on the Division's website for at least 14 days before SuperRyde4U can begin enforcing the revisions.

• Languages. TNCs must make the policy available to drivers and the Division in six languages: English, Spanish, Arabic, Amharic, Swahili (also known as Kiswahili), and Nepali (also known as Nepalese).

• Compliance

• A TNC driver can be deactivated or suspended only consistent with the policy,[^21] including for only violations listed in the policy.

• A TNC suspending or deactivating a driver must disclose to them:[^22]

  • enough information for the driver to understand why they were deactivated or suspended, with reference to the provision of the deactivation policy allegedly violated;[^23]
  • the steps, if any, the driver can take to attempt to remedy the violation and be reactivated;
  • notice of the right to challenge the deactivation (described below) with a description of the deactivation challenge process or a link to that description; and
  • the availability of support services from, and contact information of, the certified DSO.

• Challenges

• TNCs must have account deactivation challenge procedures for drivers to challenge deactivations.[^24]
• The procedure must be available to drivers immediately when, and for 30 days after, they are notified of their deactivation.
• Drivers can be represented or supported by the certified DSO when challenging their deactivation.[^25]
• TNCs must respond to a driver challenge within 14 days of receipt (or, if it needs more time to respond, must explain why and give a reasonable date to respond), and issue a decision:

• A driver who disagrees with the outcome of their challenge may file a Division or court complaint.

Example 8: SuperRyde4U's deactivation policy says drivers can be deactivated for lacking current vehicle registration. A driver deactivated for this reason then gets their vehicle re-registered, and challenges their deactivation. SuperRyde4U refuses to consider the challenge, accept proof of re-registration, or consider reactivation. This is inconsistent with SuperRyde4U's deactivation policy, which requires it to provide an opportunity to challenge any deactivation and consider all relevant, available information.

Example 9: SuperRyde4U's deactivation policy says drivers can be deactivated if their customer approval rating is below 50%. A driver is deactivated after negative reviews drop their rating to 48%; they file a challenge claiming the reviews were unfair. SuperRyde4U reconsiders and reaffirms the deactivation, because it was based on the driver's rating, not the fairness of the customer reviews. This deactivation and reaffirmation are consistent with the SuperRyde4U deactivation policy.

4) Non-Retaliation

• TNCs may not retaliate against drivers for legally rejecting or accepting offers.
• Unlawful retaliation includes suspending or deactivating a driver, or in any way limiting driver access to driver support, offers, or area preferences.

Example 10: Previously, SuperRyde4U offered priority service support to drivers who accept at least 90% of offers. After the Act rendered it impermissible to condition support on acceptance rate, SuperRyde4U switched to offering that support to drivers completing 100 rides over the prior three months. This is permissible: completing more rides could correlate with higher acceptance rates, but not necessarily, because drivers can complete few rides with a high acceptance rate, or many rides with a low acceptance rate.

5) Disclosures to the Division

• Annual task numbers. Every year, by January 15, all covered TNCs must report to the Division how many tasks (rides) their drivers performed in the prior calendar year.
• Semiannual Data Disclosures to the Division
• Timing. Starting August 1, 2026, disclosures are due each August 1 (data from January through June) and each February 1 (data from July through December).[^26]
• Contents: the number of driver deactivations;[^27] the number of deactivation challenges that were requested, occurred, resulted in driver reactivation, and resulted in confirmation of the deactivation; demographic information of drivers affected by deactivations;[^28] detailed information regarding a sample of transportation tasks;[^29] and information about each driver, including how much time they spent driving for the TNC, how many miles they drove, and how much they were paid.[^30]
• Public Disclosure: These disclosures are public records subject to requests under the Colorado Open Records Act. If the Division receives a CORA request, it will redact the disclosure to protect driver identities and privacy, and notify the TNC to allow any objections available under the law.[^31]

Driver Support Organization (DSO)

• A DSO is a membership-based, member-led labor organization that educates and supports drivers.
• The Division certifies one DSO to represent and support drivers who challenge their deactivation. Information about the current DSO, and copies of DSO applications and budgets, are available on the Division's TNC webpage (cdle.colorado.gov/TNC).
• Applications to Be the Certified DSO
• The application period runs from January 1 to March 31 of the third year of the DSO certification period. The first application period was in 2025; the next will be in 2028.
• An application to become the certified DSO will be posted on the Division's TNC webpage (cdle.colorado.gov/TNC). The page and application will detail what information is required, including: basic information on the DSO (name, contact information, years of operation, etc.); whether the DSO receives direct or indirect TNC support (aside from TNCs' quarterly payments); the total number of drivers the DSO has served; and a proposed annual budget, not to exceed $0.07 multiplied by the total number of transportation tasks started in Colorado the prior year.[^32]
• After the application period, applications will be posted for 30 days before a certified DSO is selected.
• Each DSO certification period is three years; the first is October 1, 2025, to September 30, 2028.
• DSO Requirements
• Annually, the certified DSO must submit a budget for each year of the certification period, covering October 1 to September 30 of the following year.

Example 11: The annual budget submitted to the Division for the first DSO certification period covered October 1, 2025, to September 30, 2026. For the second year of certification, the DSO will submit another annual budget for October 1, 2026, to September 30, 2027.

• Semiannually, a certified DSO must certify to the Division that it still meets all applicable requirements.
• DSO Funding
• TNC Contributions
  • DSOs applying for certification, and the certified DSO, use reported total task numbers (see section 5) for their annual budget proposals, up to the maximum of seven cents per task in the prior year.
  • The Division will use the total task number, and each TNC's share of that total, to calculate the quarterly payment from each TNC to the certified DSO.[^33]
  • TNC quarterly payments are due 15 days after each calendar quarter.
• Driver Contributions to the DSO
  • TNCs must allow voluntary driver contributions, as per-trip deductions from driver earnings, if: the DSO is in good standing (meeting certification requirements); at least 100 drivers on the TNC's digital platform authorize; and the driver has clearly authorized the deduction in writing.
  • Timing: TNCs must allow drivers to authorize deductions for DSO contributions; must begin making deductions within 30 days of driver authorization; and must remit driver contributions to the DSO monthly, by 28 days after the month ends.

Complaints, Investigations, and Enforcement

• Who Can File Complaints? Any driver or consumer claiming a violation of the Act may file with the Division. Those needing assistance can contact the Division or have an authorized representative file.
• How Can a Complaint Be Filed? Complaints must be filed using the Division's complaint form available on the Division's TNC website (cdle.colorado.gov/TNC).
• What to Include in Complaints. Complaints should include as much of the following information as possible. If not all information is available, complaints should include whatever information is available: explanation of any alleged violations, with as much information as possible, such as dates of key events (actual, estimated, or time range), names of decision-makers or others affected, etc.; documents if relevant to the claim — emails, text messages, letters, deactivation notices, witness statements, screenshots, etc.; and timing details if relevant to the claim — start date, deactivation date, task date and time, etc.
• Initial Review by the Division
• The Division first reviews whether a complaint is a type it has authority to investigate and, if so, whether to exercise its discretion to investigate based on information the complainant provided.
• If the Division determines that it will not investigate, it sends the complainant a dismissal notice, which will let the complainant know of any option to pursue the claim in court.
• At its discretion, the Division may, before or instead of launching an investigation, send the TNC a letter detailing a possible violation, to offer an opportunity to demonstrate compliance within a certain timeframe, before a formal investigation would be launched.
• The Division commonly offers this opportunity when the early indications indicate that a potential violation does not reflect a lack of effort to be in compliance.
• If the TNC's response confirms that a violation did not reflect a lack of effort to be in compliance, and was promptly and fully remedied (or that there was no violation at all), the Division will not order any remedies, monetary or otherwise.

Example 12: A complaint alleges that a technical outage causes a TNC to not provide certain required disclosures to drivers for several hours. Given the possibility that any violation did not result from a lack of compliance effort, the Division sends the TNC an opportunity to demonstrate compliance letter that includes requests for information and records about the event. The TNC offers full responses that show the problem was unforeseen, promptly remedied, and not anticipated to recur regularly. Satisfied with the response, the Division closes the matter without ordering any remedies.

Example 13: Same as Example 12, but the TNC's response is incomplete, either in not responding to all questions and requests, in insufficiently showing that the problem is fixed, or in insufficiently showing that the problem did not arise from a lack of compliance effort. The Division then launches an investigation of the complaint.

Example 14: Same as Example 12, but the same technical outage has occurred several times within the year. Even if inadvertent, the recurring nature of the problem may reflect a failure by the TNC to assure continuous compliance with the legally required disclosures, so the Division does not send an opportunity to demonstrate compliance letter, and instead simply launches an investigation.

• Response. If the Division investigates, it will notify the TNC of the complaint and give a deadline for: an explanation of which allegations the TNC does and does not dispute; all information requested by the Division; and any documentation or other evidence the TNC wishes the Division to consider.
• Decisions and Orders. After reviewing all available information, the Division may:
• terminate or dismiss the investigation;
• issue a notice of compliance finding that the alleged violation did not occur; or
• issue a written determination that a violation occurred, which may —
  • order penalties of $1,000 per, and payable to, the consumer or driver affected — which is $1,000 total per person, rather than per violation occurrence;
  • order fines payable to the State of $100 per violation, per consumer or driver affected, as well as any fines under other laws, e.g., for not complying with Division requests or orders — but the Division may exercise its remedial discretion to impose multiple $100 fines concurrently rather than cumulatively if evidence shows the violations resulted from the same cause, did not result from lack of compliance effort, and were promptly remedied without becoming a recurring problem; and
  • notify the complainant of the right to pursue further remedies in court (orders, damages, etc.).

Example 15: In the investigation launched after Example 12, evidence showed that the TNC did not display a required post-trip disclosure for all rides during the outage. Some drivers who worked during the outage had as many as ten rides lacking the disclosure, while others had as few as one. Evidence showed that the technical outage did not result from a lack of compliance effort, was promptly remedied, and was not a recurring problem.
- The penalties payable to the drivers are $1,000 per driver who lacked the required disclosures, regardless of the number of rides each driver had without the disclosure.
- The fine payable to the state is $100 per each instance of the violation, i.e., per ride, so it would be $100 for drivers with one ride, and $1,000 for drivers with ten rides. But because the violations resulted from the same cause, did not result from lack of compliance effort, and were promptly remedied without becoming a recurring problem, the Division exercised its remedial discretion to impose all fines resulting from any one driver's rides concurrently — so the fine imposed would be $100 per driver, regardless of the number of violations per driver.

Example 16: Same as Example 15, but evidence shows that in addition to the missing post-trip disclosures, the TNC also failed to provide its monthly summary disclosures to certain drivers due to the same outage.
- The summary disclosure violation is a different type of violation than the post-trip disclosure violation, so in addition to ordering a penalty of $1,000 payable to each driver affected by the post-trip disclosure violation, the Division may order an additional $1,000 penalty payable to each driver affected by the summary disclosure violation, for a total of $2,000 payable to each driver affected by both violation types.
- The Division may order the TNC to pay a fine of $100 per each instance of each violation occurring for each driver. However, the Division exercised its remedial discretion, as in Example 15, so the fine payable to the state is $100 per violation type, per driver ($200 total per driver), regardless of the number of instances of each violation per driver.

Example 17: Same as Example 16, but evidence shows that the same technical outage has occurred several times within the year. Even if inadvertent, the recurring nature of the problem may reflect a failure to assure continuous compliance with the legally required disclosures, so the Division would not exercise its remedial discretion to order concurrent fines as explained in Example 15 for either violation type.
- The penalties payable to the drivers are the same as stated in Example 16.
- For the post-trip disclosure violation, the Division may order the TNC to pay a fine of $100 per ride lacking the required disclosure. The Division may also order the TNC to pay a fine of $100 for each time a driver did not receive their monthly summary disclosure. For a driver who gave ten rides that lacked the required post-trip disclosure, and who did not receive one monthly summary disclosure, 11 violations occurred, and thus, for the violations that affected this driver, the Division may order the TNC to pay $1,100 in total fines ($100 per violation).

For More Information: Visit the Division website or the Division's DNC and TNC webpages (cdle.colorado.gov/DNC and cdle.colorado.gov/TNC), call 303-318-8441, or email [email protected].

[^1]: C.R.S. § 8-4-126 (HB 24-1129, Protections for Delivery Network Company Drivers Act, "DNC Act").
[^2]: C.R.S. § 8-4-127 (SB 24-075, Transportation Network Company Transparency Act, "TNC Act").
[^3]: Delivery Network Company (DNC) And Transportation Network Company (TNC) Acts Labor Rules ("DATA Labor Rules"), 7 C.C.R. 1103-19.
[^4]: "Digital platform" means an online application, internet site, or system a TNC uses to facilitate and/or manage delivery services. One common type is an application that drivers and consumers install and access on smartphones.
[^5]: For other TNC regulations in Colorado, see the Public Utility Commission's website: puc.colorado.gov/tnc.
[^6]: Under the TNC Act, a "driver" is "an individual who uses his or her personal vehicle to provide services for riders matched through a [TNC]'s digital network[,]" but "need not be an employee of a" TNC. C.R.S. § 8-4-127(1)(h) (adopting by reference the "driver" definition in C.R.S. § 40-10.1-602(4)). A "personal vehicle" is "a vehicle that is used by a [TNC] driver in connection with providing services for a [TNC], has "at least four doors[,]" and is "designed to carry no more than eight passengers, including the driver." C.R.S. § 40-10.1-602(1), (4), and -605(1)(h). Although some TNC drivers who provide "luxury limousine service[s]" are regulated separately from other drivers by the Public Utility Commission, see e.g., C.R.S. § 40-10.1-301, et seq., and 4 CCR 723-6, Rules 6300–6307, the TNC Act covers all individuals who meet the TNC Act's "driver" definition under C.R.S. § 8-4-127(1)(h).
[^7]: DATA Labor Rules, 7 C.C.R. 1103-19, Rule 7.2.
[^8]: For shared rides, the relevant destination is for the last rider to be dropped off, when that information is available.
[^9]: The statute requires calculating the amount the driver will be paid "before any tip is added." This means excluding any tip, not that the amount must be calculated at a time before a consumer is allowed to tip. Also, "pass-throughs" are amounts TNCs pay drivers to reimburse costs (like tolls) incurred while working. See C.R.S. § 8-4-127(11)(a)(II).
[^10]: The TNC Act requires estimated time and mileage for "dispatch platform time" and "consumer platform time." "Dispatch platform time" is the time between when a driver accepts a ride and when they either pick up the rider or the ride is canceled. "Consumer platform time" is the time when a driver is transporting one or more riders. For shared rides, "dispatch platform time" begins when a driver accepts the first request and ends when they pick up the first rider, and "consumer platform time" begins with the first pick-up and ends when the last rider is dropped off.
[^11]: "Available platform time" is the time a driver is waiting for ride requests while active on a TNC's digital platform. A driver is in "available platform time" regardless of whether they can also receive other types of requests (such as from another company) during that time. "Available platform time," together with "consumer platform time" and "dispatch platform time," includes all the time a driver spends performing work using a TNC's digital platform. However, it may be possible for a driver to use a digital platform without being in one of these three kinds of time — for example, logging in just to change their account settings or review disclosures.
[^12]: For information to be on a "single screen," it must be accessible without clicking links, navigating to other pages or screens, or scrolling at length (e.g., if the required material follows a significant amount of other, non-required information). The information need not always be entirely visible within the four corners of a device's screen without scrolling.
[^13]: C.R.S. § 8-4-127(11)(e).
[^14]: C.R.S. § 8-4-127(11)(c).
[^15]: "Driver pay before expenses" means total monthly (or more frequent) amount a TNC pays a driver, separately showing: pay for transportation tasks, pass-throughs (reimbursements), bonus or incentive pay, and tips. C.R.S. § 8-4-127(1)(i).
[^16]: The effective mileage rate is the mileage rate in effect during the reporting period, not the rate at the time the disclosure is made. Additionally, the total the driver may be able to deduct can be disclosed as a single amount based on aggregated miles driven during available platform time, dispatch platform time, and consumer platform time. DATA Labor Rules, 7 C.C.R. 1103-19, Rule 6.1.3(E).
[^17]: C.R.S. § 8-4-127(11)(a)(V) (pre-ride Task Offer Disclosures must include, "if the consumer has already indicated a tip amount, the amount of the tip").
[^18]: C.R.S. § 8-4-127(11)(d)(II) (consumer disclosures "before ... the option to tip" can include what the driver either already "received" (i.e., if the disclosure is after the ride ends) "or will receive" (i.e., if the disclosure is before the ride ends).
[^19]: C.R.S. § 8-4-127(11)(d)(II) (TNCs must disclose "The total amount of money that the driver received or will receive for the transportation task before any tip is added, excluding any pass-throughs, if any) (emphasis added).
[^20]: C.R.S. § 8-4-127(2)(a).
[^21]: C.R.S. § 8-4-127(2)(b).
[^22]: TNCs are required to provide this notice within 24 hours of suspending or deactivating a driver. A driver is suspended when a TNC blocks or restricts their access to its digital platform. A driver is deactivated when a TNC blocks or restricts their access to its digital platform if the restriction is intended to be permanent, or the TNC knows or reasonably believes the restriction could last 72 hours or more. Otherwise, the restriction is a suspension, and becomes a deactivation once it has lasted more than 72 hours. DATA Labor Rules, 7 C.C.R. 1103-19, Rule 2.3(A): "If, at the time that it restricts a driver's access to its digital platform, a DNC or TNC knows or reasonably expects that the restriction could last 72 hours or more under the TNC Act or more than 72 hours under the DNC Act, the DNC or TNC is considered to have "deactivated" the driver and shall comply with the deactivation requirements of the DNC Act or TNC Act, respectively."
[^23]: TNCs need not provide drivers a reason for the suspension or deactivation if it is the result of an allegation of assault or other egregious misconduct, including an allegation of sexual misconduct. C.R.S. § 8-4-127(3)(a)(III).
[^24]: TNCs need not allow drivers to challenge suspensions, only deactivations.
[^25]: C.R.S. § 8-4-127(6)(b)(III).
[^26]: The Division will provide more guidance on these disclosures before the first due date. C.R.S. § 8-4-127(9)(d).
[^27]: C.R.S. § 8-4-127(9)(a)-(b). If a driver had multiple deactivations during the period, each must be reported individually.
[^28]: C.R.S. § 8-4-127(9)(c). Aside from gender, gender identity, and the default language selected by the driver, TNCs must report only demographic information that they collect or possess; they need not collect other demographic information.
[^29]: C.R.S. § 8-4-127(9)(d).
[^30]: C.R.S. § 8-4-127(9)(e).
[^31]: C.R.S. § 8-4-127(10).
[^32]: C.R.S. § 8-4-127(6)(a)(II)(C) (The Division inflation-adjusts this cap of $0.07 per task).
[^33]: See DATA Labor Rules, 7 C.C.R. 1103-19, Rule 6.3.5.

INFOs are not binding law, but are the officially approved Division opinions and notices on how it applies and interprets various statutes and rules. The Division continues to update and post new INFOs; email [email protected] with any suggestions. To be sure to reference up-to-date INFOs, rules, or other material, visit ColoradoLaborLaw.gov. Last updated November 14, 2025