Templates Contracts Agreements SaaS Agreement (Enterprise) - Hawaii
Hawaii Contracts Agreements
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SOFTWARE AS A SERVICE AGREEMENT (ENTERPRISE)

TABLE OF CONTENTS

  1. Parties and Order
  2. Access Rights and Restrictions
  3. Service Levels, Availability, and DR
  4. Support Services
  5. Customer Obligations
  6. Fees and Payment
  7. Security and Data Protection
  8. Business Continuity and Disaster Recovery
  9. Intellectual Property and Feedback
  10. Confidentiality
  11. Warranties and Disclaimers
  12. Indemnities
  13. Limitations of Liability
  14. Term, Suspension, and Termination
  15. Compliance
  16. Governing Law and Dispute Resolution
  17. Miscellaneous
  18. Signatures
  19. Attachments

1. PARTIES AND ORDER

Agreement between [PROVIDER] and [CUSTOMER], effective [DATE].

2. ACCESS RIGHTS AND RESTRICTIONS

  • Non-exclusive, non-transferable right to access the SaaS during the Subscription Term.

3. SERVICE LEVELS, AVAILABILITY, AND DR

  • Uptime target: [99.9%] monthly; SLA credits per SLA Policy.

4. SUPPORT SERVICES

  • Support per Support Policy (Attachment C).

5. CUSTOMER OBLIGATIONS

  • Provide accurate account info; maintain credentials; comply with AUP.

6. FEES AND PAYMENT

  • Late amounts accrue [1.0%/month] or the maximum rate permitted under Hawaii law (HRS Section 478-2).

7. SECURITY AND DATA PROTECTION

  • Hawaii Data Breach Notification: Provider shall comply with the Hawaii Security Breach of Personal Information Act (HRS Section 487N-1 et seq.) without unreasonable delay.

8. BUSINESS CONTINUITY AND DISASTER RECOVERY

  • BC/DR plan maintained and reviewed annually.

9. INTELLECTUAL PROPERTY AND FEEDBACK

  • Provider retains IP in the SaaS; Customer retains IP in Customer Data.

10. CONFIDENTIALITY

  • Hawaii Uniform Trade Secrets Act (HRS Section 482B-1 et seq.) governs trade secret claims.

11. WARRANTIES AND DISCLAIMERS

  • TO THE EXTENT PERMITTED BY HAWAII LAW, ALL OTHER WARRANTIES ARE DISCLAIMED.

12. INDEMNITIES

  • Mutual indemnification for third-party claims.

13. LIMITATIONS OF LIABILITY

  • Cap: fees paid/payable in prior [12/24] months.

14. TERM, SUSPENSION, AND TERMINATION

  • Initial Subscription Term per Order; auto-renew unless notice [30/60] days prior.

15. COMPLIANCE

  • Compliance with Hawaii Unfair and Deceptive Acts or Practices Law (HRS Section 480-2 et seq.).

16. GOVERNING LAW AND DISPUTE RESOLUTION

  • Governing Law: Laws of the State of Hawaii.
  • Venue: State or federal courts in [Honolulu County], Hawaii.
  • JURY WAIVER: TO THE FULLEST EXTENT PERMITTED BY HAWAII LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.

17. MISCELLANEOUS

  • Hawaii Uniform Electronic Transactions Act (HRS Chapter 489E) governs electronic signatures.

18. SIGNATURES

☐ Provider has reviewed and agrees to the terms
☐ Customer has reviewed and agrees to the terms

Provider Customer
By: __________________________ By: __________________________
Name: [NAME] Name: [NAME]
Title: [TITLE] Title: [TITLE]
Date: [DATE] Date: [DATE]

19. ATTACHMENTS

  • Attachment A: Order Form
  • Attachment B: SLA Policy
  • Attachment C: Support Policy
  • Attachment D: DPA / Security Addendum
  • Attachment E: Acceptable Use Policy
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