Platform Deactivation Appeal Letter

PLATFORM DEACTIVATION APPEAL

SECTION 1: WORKER INFORMATION

Full Legal Name: _______________________________________________

Platform Username/ID: _______________________________________________

Account Email: _______________________________________________

Phone Number: _______________________________________________

Mailing Address: _______________________________________________

City, State, ZIP: _______________________________________________

Date of Appeal: _______________________________________________

SECTION 2: PLATFORM INFORMATION

Platform Name: _______________________________________________
☐ Uber
☐ Lyft
☐ DoorDash
☐ Instacart
☐ Grubhub
☐ Amazon Flex
☐ Postmates
☐ Shipt
☐ TaskRabbit
☐ Other: _______________________________________________

Platform Legal Entity: _______________________________________________

Appeals Department Address: _______________________________________________

SECTION 3: DEACTIVATION DETAILS

Date of Deactivation: _______________________________________________

Date Notified of Deactivation: _______________________________________________

Method of Notification:
☐ App notification
☐ Email
☐ Text message
☐ Phone call
☐ No notification received
☐ Other: _______________________________________________

Stated Reason for Deactivation (as provided by platform):

_____________________________________________________________________________

_____________________________________________________________________________

Deactivation Type:
☐ Permanent deactivation
☐ Temporary suspension
☐ Account restriction
☐ Waitlisted
☐ Under investigation
☐ Unclear/Not specified

SECTION 4: APPEAL STATEMENT

A. INTRODUCTION

To Whom It May Concern:

I am writing to formally appeal my deactivation from [PLATFORM NAME] effective [DATE]. I have been an active worker on your platform since _______________ and have completed approximately _______________ deliveries/rides/tasks during this time.

I dispute the deactivation for the following reasons and request immediate reinstatement of my account.

B. RESPONSE TO STATED DEACTIVATION REASON

Alleged Violation: _______________________________________________

My Response:

☐ I did not commit the alleged violation

Explanation: _____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

☐ The allegation is based on false or mistaken information

Explanation: _____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

☐ There are mitigating circumstances

Explanation: _____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

☐ The platform failed to follow proper procedures

Explanation: _____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

☐ The deactivation is discriminatory or retaliatory

Explanation: _____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

C. EVIDENCE SUPPORTING MY APPEAL

I have attached the following evidence to support my appeal:

☐ Screenshots of relevant app activity
☐ GPS/location data showing my actual location
☐ Photos documenting the delivery/ride/task
☐ Communications with customer
☐ Communications with platform support
☐ Witness statements
☐ Police report (if applicable)
☐ Medical documentation (if applicable)
☐ Character references
☐ Performance history/ratings summary
☐ Other: _______________________________________________

D. ACCOUNT HISTORY AND STANDING

Performance Metrics:
- Overall rating: _______________
- Completion rate: _______________
- Acceptance rate: _______________
- On-time rate: _______________
- Total trips/deliveries/tasks: _______________
- Time on platform: _______________

Prior Warnings or Issues:
☐ No prior warnings or issues
☐ Prior warnings received (explain): _______________________________________________

Positive Indicators:
☐ Consistently high ratings
☐ Customer compliments/positive feedback
☐ Long tenure on platform
☐ High completion rate
☐ Recognition or awards from platform
☐ Other: _______________________________________________

SECTION 5: LEGAL RIGHTS AND PROTECTIONS

FEDERAL PROTECTIONS

Under the DOL's 2024 Final Rule, if I am properly classified as an employee rather than an independent contractor, I may be entitled to additional termination protections under federal law.

STATE-SPECIFIC PROTECTIONS

CALIFORNIA

☐ This appeal invokes California law protections

Under California Labor Code § 1867 and Proposition 22:

I am entitled to:
- Written notice of the deactivation and the specific reasons
- Access to information and data the platform relied upon
- An opportunity to respond before final deactivation (except for serious safety issues)
- A timely appeal process
- Information about alternative dispute resolution options

The platform has violated these requirements by:
☐ Failing to provide written notice
☐ Failing to specify reasons for deactivation
☐ Failing to provide evidence relied upon
☐ Not allowing pre-deactivation response
☐ Unreasonable delay in appeal process
☐ Other: _______________________________________________

MASSACHUSETTS

☐ This appeal invokes Massachusetts law protections

Under Massachusetts law, workers are presumed employees under the ABC test. If I am an employee, the platform must follow standard termination procedures and I may be entitled to unemployment benefits.

NEW JERSEY

☐ This appeal invokes New Jersey law protections

New Jersey's ABC test presumes worker status. Additionally, the platform must comply with all applicable consumer protection laws regarding account termination.

NEW YORK

☐ This appeal invokes New York law protections

Under NYC Local Law 114 (Delivery Worker Protections):

I am entitled to:
- At least one week's notice before deactivation (or pay in lieu)
- Written explanation of reasons
- Access to my data
- A meaningful appeal process

The platform has violated these requirements by:
☐ Failing to provide one week's notice
☐ Failing to provide written explanation
☐ Denying data access
☐ Not providing meaningful appeal
☐ Other: _______________________________________________

SECTION 6: PROCEDURAL OBJECTIONS

I object to the deactivation process on the following grounds:

☐ Lack of Due Process
- No opportunity to respond before deactivation
- No meaningful appeal process
- Decision made without investigation

☐ Insufficient Notice
- Vague or unclear reasons provided
- No specific incident identified
- Conflicting information given

☐ Evidence Issues
- Platform relied on unverified customer complaint
- Platform did not review available evidence (GPS, photos, etc.)
- Platform refused to share evidence with me

☐ Discriminatory or Retaliatory Deactivation
- Deactivation occurred after I: _______________________________________________
- Pattern of discrimination based on: _______________________________________________

☐ Violation of Platform's Own Policies
- Policy allegedly violated: _______________________________________________
- How platform failed to follow its policy: _______________________________________________

☐ Algorithm or Automated Decision Error
- Deactivation appears to be automated without human review
- Algorithm-based decision without consideration of circumstances

SECTION 7: REQUESTED RELIEF

I respectfully request the following:

Primary Request:
☐ Immediate reinstatement of my account with full privileges
☐ Reinstatement with no negative marks on my record
☐ Reinstatement with opportunity to address any legitimate concerns

Additional Requests:
☐ Written explanation of final decision
☐ Access to all data the platform has about my work
☐ Compensation for lost earnings during deactivation period
- Estimated daily earnings: $_______________
- Days deactivated: _______________
- Total requested: $_______________
☐ Removal of any negative information from my record
☐ Written apology or acknowledgment of error
☐ Policy clarification to prevent future issues

SECTION 8: TIMELINE AND DEADLINES

Appeal Deadline (per platform policy): _______________________________________________

This appeal is submitted: ☐ Within deadline ☐ Outside deadline (explain): _______________

Requested Response Deadline: I request a response within _____ business days.

SECTION 9: ESCALATION NOTICE

If this appeal is denied or not addressed within a reasonable time, I intend to:

☐ Escalate to platform executive team
☐ File a complaint with my state labor agency
☐ File a complaint with the FTC
☐ File a complaint with my state Attorney General
☐ Initiate arbitration (if required by agreement)
☐ File a lawsuit
☐ Contact media outlets regarding platform practices
☐ Join existing class action litigation
☐ File complaint with city regulatory agency (NYC, Seattle, etc.)

SECTION 10: DECLARATIONS AND SIGNATURE

I declare under penalty of perjury that the statements in this appeal are true and correct to the best of my knowledge.

I have been dependent on income from this platform for my livelihood. The deactivation has caused me significant financial hardship, including:

_____________________________________________________________________________

_____________________________________________________________________________

I request that this appeal be handled with urgency given the immediate impact on my ability to earn a living.

Signature: _______________________________________________

Printed Name: _______________________________________________

Date: _______________________________________________

ATTACHMENTS CHECKLIST

☐ Copy of deactivation notice
☐ Screenshots of app communications
☐ Performance/rating history
☐ Evidence supporting appeal
☐ Financial hardship documentation
☐ Identification verification
☐ Other: _______________________________________________

SUBMISSION INSTRUCTIONS

Submit this appeal through:

☐ Platform app (appeal button/link)
☐ Platform website portal
☐ Email to: _______________________________________________
☐ Certified mail to legal/appeals department
☐ Multiple channels simultaneously (recommended)

Keep copies of all submissions and confirmations.

TRACKING

NOTES

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