OEM / WHITE-LABEL AGREEMENT

TABLE OF CONTENTS

1. Appointment and Scope
2. Territory, Segments, and Exclusivity
3. Packaging, Branding, and Restrictions
4. Delivery, Updates, and Roadmap
5. Ordering, Pricing, and Minimums
6. Support and SLAs
7. Marketing and Compliance
8. Data, Security, and Privacy
9. IP and License Grants
10. Warranties and Disclaimers
11. Indemnities
12. Limitation of Liability
13. Term and Termination
14. Effects of Termination
15. Dispute Resolution and Governing Law
16. Miscellaneous
17. Schedules

1. APPOINTMENT AND SCOPE

• Provider licenses the Product for OEM/white-label resale as [BRANDED NAME]; Partner may bundle with its own offerings per this Agreement.
• No authority to modify core functionality without approval.

2. TERRITORY, SEGMENTS, AND EXCLUSIVITY

• Territory [GEOS]; segments [SMB/Enterprise/Public Sector]; exclusivity (if any) tied to performance minimums and compliance.

3. PACKAGING, BRANDING, AND RESTRICTIONS

• Branding rules: allowed rebranding elements, attribution requirements, "powered by" tag, UI/UX constraints.
• Prohibited: reverse engineering, disabling notices, misleading claims, unsupported modifications.

4. DELIVERY, UPDATES, AND ROADMAP

• Delivery model: [SaaS/on-prem/appliance]; update cadence; notice for breaking changes.
• EOL policy; backward compatibility commitments if any.

5. ORDERING, PRICING, AND MINIMUMS

• Price list/discounts in Schedule 1; volume tiers; currency.
• Minimum purchase/commit; true-up mechanics; forecasting cadence.

6. SUPPORT AND SLAs

• Support split: Partner handles Tier 1; Provider handles Tier 2/3.
• SLA targets in Schedule 2; credits/recourse for chronic failure.
• Training and certification obligations for Partner personnel.

7. MARKETING AND COMPLIANCE

• Co-marketing terms; approval process for collateral.
• Compliance with export/sanctions, anti-corruption, AUP-equivalent for end customers.
• Records of end customers if required for compliance, with confidentiality safeguards.

8. DATA, SECURITY, AND PRIVACY

• Data flows and roles (controller/processor); DPA attached if Personal Data processed.
• Security requirements and incident notice timelines; data localization constraints if any.

9. IP AND LICENSE GRANTS

• Provider retains IP; grants Partner a limited license to white-label and distribute.
• Sublicense rights limited to end customers under Provider-approved terms.
• Partner IP in add-ons: retained by Partner; no implied assignment to Provider.
• Open Source in Product disclosed and governed by its licenses.

10. WARRANTIES AND DISCLAIMERS

• Product conforms to documentation in all material respects; malware-free at delivery.
• No warranties on Partner modifications or unsupported configurations.
• Standard disclaimers for implied warranties to extent permitted.

11. INDEMNITIES

• Provider: IP indemnity for the unmodified Product; exclusions for combinations/changes by Partner.
• Partner: indemnifies for (a) Partner branding/claims not provided by Provider, (b) modifications, (c) breach of export/sanctions/anti-corruption.

12. LIMITATION OF LIABILITY

• Cap: fees paid/payable in prior [12] months; exclusions for carved-out claims (e.g., IP indemnity, confidentiality breach, willful misconduct).

13. TERM AND TERMINATION

• Initial term [X] years; renewals [auto/optional].
• Termination for breach uncured within [30] days; insolvency; compliance/export risk; failure to meet minimums (with cure period).

14. EFFECTS OF TERMINATION

• Cease distribution and branding; wind-down sell-off rights [X] days for inventory/SKUs if applicable.
• Return/destroy Provider materials; pay outstanding amounts; end customer support obligations addressed in transition plan.

15. DISPUTE RESOLUTION AND GOVERNING LAW

• Escalation; then forum/arbitration per selection; governing law stated; jury waiver if permitted.

16. MISCELLANEOUS

• Assignment rules; subcontracting; notices; force majeure; order of precedence; amendments in writing.

17. SCHEDULES

• Schedule 1: Price List/Discounts/Minimums.
• Schedule 2: SLA and Support Model.
• Schedule 3: Branding Guidelines.
• Schedule 4: DPA (if applicable).