Credit Bureau Dispute and Reinvestigation Request - Texas

CREDIT BUREAU DISPUTE AND REINVESTIGATION REQUEST

FORMAL DEMAND UNDER THE FAIR CREDIT REPORTING ACT (15 U.S.C. § 1681i) AND TEXAS BUSINESS & COMMERCE CODE CHAPTER 20

Date: [__/__/____]

VIA USPS CERTIFIED MAIL, RETURN RECEIPT REQUESTED

CONSUMER REPORTING AGENCY

☐ Equifax Information Services, LLC
P.O. Box 740256
Atlanta, GA 30374-0256

☐ Experian
P.O. Box 4500
Allen, TX 75013

☐ TransUnion Consumer Solutions
P.O. Box 2000
Chester, PA 19016-2000

CONSUMER INFORMATION

Full Legal Name: [________________________________]

Former/Maiden Name(s): [________________________________]

Current Address: [________________________________]

Previous Address(es): [________________________________]

Date of Birth: [__/__/____]

Social Security Number (Last 4 Digits): [____]

Telephone Number: [________________________________]

Email Address: [________________________________]

I. PURPOSE AND LEGAL BASIS

I am writing to formally dispute inaccurate, incomplete, unverifiable, and/or obsolete information currently appearing on my consumer credit report maintained by your agency. This dispute is made pursuant to both the federal Fair Credit Reporting Act ("FCRA"), 15 U.S.C. §§ 1681-1681x, and the Texas Regulation of Consumer Credit Reporting Agencies Act, Tex. Bus. & Com. Code Chapter 20.

A. Federal FCRA Requirements

• 15 U.S.C. § 1681i(a)(1): Upon receipt of this dispute, you are required to conduct a reasonable reinvestigation and record the current status of the disputed information or delete the item within the 30-day period. Under subsections (B)-(C), a limited extension of no more than 15 days may apply if you receive relevant consumer information during the initial period, but not if the information is then found inaccurate or incomplete or cannot be verified.

• 15 U.S.C. § 1681i(a)(2): You must provide notification of the dispute to the furnisher within five (5) business days and include all relevant information submitted by me.

• 15 U.S.C. § 1681i(a)(5): If the disputed item is inaccurate, incomplete, or cannot be verified after reinvestigation, you must promptly delete or modify it as appropriate.

• 15 U.S.C. § 1681i(a)(6)(B)(iii), (a)(7): The results notice must state my right to request a description of the procedure used to determine accuracy and completeness. This letter makes that request; the description is due within 15 days and must identify each furnisher contacted by business name and address and give its telephone number, if reasonably available.

• 15 U.S.C. § 1681i(a)(6)(A): You must provide written notice of the results within five (5) business days after completion of the reinvestigation.

• 15 U.S.C. § 1681g(a): I am entitled to a free copy of my consumer report following this dispute.

B. Texas Credit Reporting Law Requirements (Additional State Protections)

• Tex. Bus. & Com. Code § 20.06 (Dispute Procedure): If the accuracy of an item in my file is disputed and I notify the CRA, the CRA shall reinvestigate the disputed information free of charge and record the current status of the disputed information not later than the 30th business day after the date on which the agency receives the notice. Note: Texas uses business days, which provides a significantly longer effective window than the federal 30-calendar-day standard. Not later than the 5th business day after receiving my notice, the CRA must notify each furnisher of the dispute.

• Tex. Bus. & Com. Code § 20.06(d)–(e): If disputed information is inaccurate or cannot be verified, the CRA must promptly delete it, revise the file, and provide the required revised reports. Deleted information may be reinserted only after the furnisher reinvestigates and certifies in writing or by electronic record that it is complete and accurate.

• Tex. Bus. & Com. Code § 20.06(f): The CRA must provide written notice of reinvestigation or reinsertion results within five business days after completion.

• Tex. Bus. & Com. Code § 20.06(f): The notice must include: (1) a completion statement; (2) the accuracy/completeness determination; (3) a copy of the file or consumer report and a description of the results; (4) a statement that the procedure description and contact information for each person contacted are available on request; (5) notice of the FCRA dispute-statement right; and (6) notice of possible dispute resolution.

• Tex. Bus. & Com. Code § 20.07 (Correction of Inaccurate Information): The CRA must have reasonable procedures to assure that previously reported inaccurate information is corrected promptly.

• Tex. Bus. & Com. Code § 20.05 (Prohibited Information): Texas law prohibits reporting of certain information, including bankruptcies older than 10 years, suits and judgments older than 7 years, paid tax liens older than 7 years, and accounts placed for collection or charged to profit and loss older than 7 years from the date of the last activity.

II. DISPUTED ITEMS

I dispute the following items currently appearing on my consumer credit report. Each item is inaccurate, incomplete, unverifiable, or obsolete and must be corrected or deleted pursuant to 15 U.S.C. § 1681i and Tex. Bus. & Com. Code § 20.06.

Disputed Account Table

III. DISPUTE CATEGORIES

For each item listed above, select the applicable dispute reason(s):

Account Ownership Disputes

☐ Not My Account -- This account does not belong to me and was never opened or authorized by me.
☐ Identity Theft Account -- This account was opened fraudulently as a result of identity theft. An Identity Theft Report/FTC Affidavit is attached.
☐ Mixed/Merged File -- This account belongs to another consumer and has been erroneously placed in my credit file due to a mixed or merged file.
☐ Authorized User Only -- I was an authorized user, not the account holder, and this should not be reported as my obligation.

Account Status Disputes

☐ Account Paid in Full -- This account has been paid in full but is not reported as such. Proof of payment is attached.
☐ Account Settled -- This account was settled for less than the full balance per written agreement. Settlement documentation is attached.
☐ Included in Bankruptcy -- This account was included in a bankruptcy discharge (Case No.: [________________________________], filed in the [________________________________] District of Texas) and should reflect a zero balance with discharged status.
☐ Account Closed -- This account was closed by me/creditor on [__/__/____] but is being reported as open.

Incorrect Information

☐ Incorrect Balance -- The reported balance of $[________________________________] is incorrect. The correct balance is $[________________________________].
☐ Incorrect Payment History -- The payment history contains inaccurate late payment notations. Specifically: [________________________________].
☐ Incorrect Date(s) -- The date opened, date of last activity, or date of first delinquency is incorrect. Reported: [________________________________]. Correct: [________________________________].
☐ Incorrect Credit Limit/High Balance -- The reported credit limit or high balance is incorrect.
☐ Incorrect Personal Information -- My name, address, employer, or other personal identifying information is incorrect.

Duplicate and Obsolete Information

☐ Duplicate Entry -- This account appears more than once on my credit report (duplicate account numbers: [________________________________]).
☐ Obsolete Information (7-Year Rule) -- This negative information is more than seven (7) years old from the date of first delinquency and must be removed per 15 U.S.C. § 1681c(a) and Tex. Bus. & Com. Code § 20.05.
☐ Obsolete Information (10-Year Rule) -- This bankruptcy record is more than ten (10) years old and must be removed per 15 U.S.C. § 1681c(a)(1) and Tex. Bus. & Com. Code § 20.05.
☐ Re-Aged Account -- The date of first delinquency has been improperly changed to extend the reporting period in violation of 15 U.S.C. § 1681c(a).
☐ Texas-Specific Obsolete Items -- Under Tex. Bus. & Com. Code § 20.05, the following items may not be reported: records of arrest, indictment, or conviction of a crime that antedate the report by more than seven years; paid tax liens that antedate the report by more than seven years from date of payment.

Other

☐ Other Dispute Reason: [________________________________]

IV. DETAILED EXPLANATION OF EACH DISPUTED ITEM

Item #1: [________________________________]
Explanation: [________________________________]
Evidence Attached: [________________________________]

Item #2: [________________________________]
Explanation: [________________________________]
Evidence Attached: [________________________________]

Item #3: [________________________________]
Explanation: [________________________________]
Evidence Attached: [________________________________]

Item #4: [________________________________]
Explanation: [________________________________]
Evidence Attached: [________________________________]

Item #5: [________________________________]
Explanation: [________________________________]
Evidence Attached: [________________________________]

V. IDENTITY VERIFICATION PACKAGE

The following identity verification documents are enclosed with this dispute letter:

☐ Copy of government-issued photo identification (Texas driver's license, Texas ID card, or passport)
☐ Copy of Social Security card (optional -- last 4 digits provided above)
☐ Proof of current address (utility bill, bank statement, or government correspondence dated within last 60 days)
☐ Copy of previous address documentation (if address has changed within last two years)
☐ Copy of current credit report page(s) with disputed items highlighted/circled

VI. SUPPORTING DOCUMENTATION ENCLOSED

☐ Payment receipts or cancelled checks
☐ Account statements showing correct balance or status
☐ Settlement agreement or payoff letter
☐ Bankruptcy discharge order and schedule of debts (Case No.: [________________________________])
☐ Court order(s)
☐ FTC identity-theft report from IdentityTheft.gov, if applicable
☐ Police report or identity theft report (Report No.: [________________________________])
☐ Correspondence with creditor/furnisher
☐ Prior dispute correspondence with CRA(s)
☐ Other: [________________________________]

VII. DEMANDS AND REQUIRED ACTIONS

Pursuant to both the FCRA and Texas Business & Commerce Code Chapter 20, I demand the following:

1. Conduct a Reasonable Reinvestigation. You must conduct a meaningful reinvestigation of each disputed item -- not merely a cursory review or automated "parroting" of the furnisher's response. See Cushman v. Trans Union Corp., 115 F.3d 220, 225 (3d Cir. 1997).

2. Forward All Relevant Information to Furnishers. Under 15 U.S.C. § 1681i(a)(2), you must forward all relevant dispute information to each furnisher. Tex. Bus. & Com. Code § 20.06(b) separately requires notice of the dispute to each person who supplied related information within five business days.

3. Delete or Correct Inaccurate or Unverifiable Items. Per 15 U.S.C. § 1681i(a)(5) and applicable Texas law, promptly delete or modify any item found inaccurate, incomplete, or unverifiable after reinvestigation.

4. Provide the Reinvestigation Procedure Description. This is my request under 15 U.S.C. § 1681i(a)(6)(B)(iii) and (a)(7). Please provide the description within 15 days, including the business name and address of each furnisher contacted and its telephone number, if reasonably available. Apply any separate Texas procedure-description requirement only after counsel confirms its current scope.

5. Provide Complete Written Results. Per Tex. Bus. & Com. Code § 20.06(f), you must provide all six statutory elements: completion; the accuracy/completeness determination; a file or report copy and results description; notice that procedure/contact details are available on request; notice of the FCRA dispute-statement right; and notice of possible dispute resolution.

6. Provide Updated Consumer Report. Per 15 U.S.C. § 1681g and Tex. Bus. & Com. Code § 20.06(f)(3), provide me with a free, updated copy of my consumer report reflecting all corrections and/or deletions.

7. Notify Designated Prior Report Recipients. At my request under 15 U.S.C. § 1681i(d), furnish the deletion or dispute-notation notice to each person I specifically designate who received a report containing the item within the past two (2) years for employment purposes or six (6) months for another purpose.

8. Do Not Reinsert Deleted Information. Per Tex. Bus. & Com. Code § 20.06(e), you may not reinsert previously deleted information unless the furnisher reinvestigates and certifies in writing or by electronic record that it is complete and accurate. Provide the written results required by § 20.06(f) within five business days after completion.

VIII. CONSUMER STATEMENT RESERVATION

If, after reinvestigation, any disputed item remains on my credit report, I reserve my right to file a consumer statement of up to 100 words explaining the nature of the dispute under 15 U.S.C. § 1681i(b). Tex. Bus. & Com. Code § 20.06(f)(5) requires the Texas results notice to state that this right exists. You are required to clearly note in all subsequent consumer reports that the item is disputed by the consumer and include my statement or a clear and accurate codification or summary thereof.

IX. NOTICE OF CONSEQUENCES FOR NON-COMPLIANCE

Failure to comply with the requirements of federal and Texas law may result in significant liability:

Federal FCRA Damages

• Willful Non-Compliance (15 U.S.C. § 1681n): Actual damages or statutory damages of $100 to $1,000 under subsection (a)(1)(A), any punitive amount the court allows, and costs plus reasonable attorney fees in a successful action.
• Negligent Non-Compliance (15 U.S.C. § 1681o): Actual damages sustained, costs of the action, and reasonable attorneys' fees.

Texas-Specific Damages (Tex. Bus. & Com. Code § 20.09)

• Willful Violations: A CRA that willfully violates Chapter 20 is liable for the greater of three times actual damages or $1,000, plus reasonable attorneys' fees and court or arbitration costs. Note: Texas provides treble damages for willful violations, which can result in significantly higher awards than the federal statutory cap.
• Negligent Violations: A CRA that negligently violates Chapter 20 is liable for the greater of actual damages or $500, plus reasonable attorneys' fees and court or arbitration costs. Texas's $500 minimum for negligent violations provides a floor above the federal standard, which has no minimum for negligent claims.
• Texas Attorney General Enforcement (Tex. Bus. & Com. Code § 20.11): The Texas Attorney General may file suit for injunctive relief and civil penalties of up to $2,000 per violation.

Enforcement Authorities

• Consumer Financial Protection Bureau (CFPB)
• Federal Trade Commission (FTC)
• Texas Attorney General -- The Texas Attorney General Consumer Protection Division actively investigates credit reporting complaints. Complaints may be filed at: Office of the Attorney General, Consumer Protection Division, P.O. Box 12548, Austin, TX 78711-2548, or by calling (800) 621-0508, or online at https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint.
• Texas Department of Banking -- May have jurisdiction over certain consumer credit reporting issues.

I reserve all rights and remedies available under federal and Texas state law, including the right to pursue parallel claims under both the FCRA and Tex. Bus. & Com. Code Chapter 20.

X. TEXAS-SPECIFIC CONSIDERATIONS

Texas Credit Reporting Law -- Key Distinctions from Federal FCRA

1. 30-Business-Day Standard: Tex. Bus. & Com. Code § 20.06(a) measures the reinvestigation deadline in business days, not calendar days, providing a significantly longer effective window than the federal 30-calendar-day standard.

2. Treble Damages for Willful Violations: Under § 20.09(a), willful violations result in liability for the greater of three times actual damages or $1,000, plus attorneys' fees and costs. This treble damages provision can result in substantially higher awards than the federal FCRA's $100-$1,000 statutory range.

3. $500 Minimum for Negligent Violations: Under § 20.09(b), negligent violations result in liability for the greater of actual damages or $500, providing a meaningful minimum recovery even absent proof of specific actual damages.

4. Arbitration Option: Under § 20.08, disputes may be submitted to binding arbitration under AAA rules if both parties agree, but only after the consumer has followed all dispute procedures and received the required notice.

5. Anti-Reinsertion Protection: Under § 20.06(e), Texas law prohibits reinsertion of deleted information unless the furnisher reinvestigates and certifies in writing or by electronic record that the information is complete and accurate; § 20.06(f) requires written results after completion.

6. AG Civil Penalties: The Texas Attorney General can seek civil penalties of up to $2,000 per violation under § 20.11, providing additional enforcement deterrence.

7. Security Freeze Provisions: Texas Business & Commerce Code Chapter 20 includes comprehensive security freeze provisions, allowing consumers to place, temporarily lift, and remove freezes. CRAs must process freeze requests within the statutory timeframe.

Texas Civil Procedure Considerations

• Federal Court Districts: Texas has four federal judicial districts: Northern (Dallas, Fort Worth, Amarillo, Lubbock, Abilene), Southern (Houston, Galveston, Brownsville, Corpus Christi, Laredo, McAllen, Victoria), Eastern (Tyler, Beaumont, Sherman, Texarkana, Marshall, Lufkin), and Western (San Antonio, Austin, El Paso, Waco, Del Rio, Midland-Odessa, Pecos).
• State Court: Texas district courts have general jurisdiction. The Texas DTPA (§ 17.46) may provide an additional cause of action for deceptive practices related to credit reporting.
• Statute of Limitations: FCRA: 2 years from discovery or 5 years from the violation. Texas Chapter 20: 2 years from the date the consumer knew or should have known of the violation.

Texas Deceptive Trade Practices Act (DTPA) Intersection

The Texas DTPA (Tex. Bus. & Com. Code § 17.46 et seq.) may provide supplemental claims where CRA conduct constitutes false, misleading, or deceptive acts or practices. The DTPA allows for economic damages, additional damages up to three times economic damages for knowing or intentional violations, and attorneys' fees.

XI. DELIVERY INSTRUCTIONS

This letter is being sent via USPS Certified Mail, Return Receipt Requested.

Certified Mail Tracking Number: [________________________________]

Date Mailed: [__/__/____]

Please direct all correspondence regarding this dispute to:

Name: [________________________________]

Address: [________________________________]

Telephone: [________________________________]

Email: [________________________________]

XII. PRACTICE TIPS FOR ATTORNEYS

Note: This section is for the drafting attorney's reference and should be removed before sending.

1. Assert Both Federal and State Claims. Always assert parallel claims under both the FCRA and Tex. Bus. & Com. Code Chapter 20. Texas's treble damages for willful violations (§ 20.09(a)) and $500 minimum for negligent violations (§ 20.09(b)) may provide superior remedies to the federal FCRA in many cases.

2. Document Everything: Maintain a detailed timeline of all communications, including dates of mailing, tracking numbers, dates of receipt (green cards), and dates of CRA response.

3. 30-Business-Day Calendar: Calendar the 30-business-day deadline from the date the CRA receives the dispute. Since Texas uses business days, the effective deadline is approximately 42 calendar days (6 weeks), which is significantly longer than the federal 30-calendar-day standard.

4. Separate Letters for Each CRA: Send a separate dispute letter to each CRA reporting the disputed information.

5. Fifth Circuit Precedent: Texas is in the U.S. Court of Appeals for the Fifth Circuit. Key FCRA cases include Sepulvado v. CSC Credit Servs., Inc., 158 F.3d 890 (5th Cir. 1998) (discussing CRA's duty of reasonable reinvestigation); Young v. Equifax Credit Info. Servs., Inc., 294 F.3d 631 (5th Cir. 2002) (willfulness standard).

6. Statute of Limitations: FCRA: 2 years from discovery or 5 years from violation. Texas Chapter 20: 2 years. File claims under both statutes to maximize available remedies.

7. DTPA Claims: Consider supplemental claims under the Texas Deceptive Trade Practices Act (Tex. Bus. & Com. Code § 17.46 et seq.) where CRA conduct constitutes deceptive trade practices. The DTPA provides treble damages for knowing violations and has a 2-year statute of limitations.

8. Preserve All Evidence: Instruct the client to preserve copies of all credit reports, dispute correspondence, return receipts, and any evidence of damages.

9. Identity Theft Cases: For identity theft disputes, include the FTC Identity Theft Affidavit and any police/identity theft reports. Under 15 U.S.C. § 1681c-2, the CRA must block reporting of information resulting from identity theft within four (4) business days.

10. Texas AG Complaints: The Texas Attorney General Consumer Protection Division is active in credit reporting enforcement. Filing a complaint at https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint creates a paper trail and may prompt faster resolution.

CONSUMER SIGNATURE

I declare under penalty of perjury that the information provided in this dispute letter is true and correct to the best of my knowledge.

Signature: ________________________________________

Printed Name: [________________________________]

Date: [__/__/____]

Sources and References

• 15 U.S.C. § 1681i - Procedure in Case of Disputed Accuracy
• 15 U.S.C. § 1681n - Civil Liability for Willful Noncompliance
• Tex. Bus. & Com. Code Ch. 20 - Regulation of Consumer Credit Reporting Agencies
• Tex. Bus. & Com. Code § 20.06 - Dispute Procedure
• Tex. Bus. & Com. Code § 20.09 - Civil Liability
• Tex. Bus. & Com. Code § 20.11 - Attorney General Enforcement
• CFPB - How to Dispute Credit Report Errors
• FTC - Disputing Errors on Your Credit Reports
• Texas Attorney General - Consumer Complaints
• Equifax Dispute by Mail
• Experian Dispute Information
• TransUnion Dispute by Mail