AG and CFPB Complaint Pack - District of Columbia

D.C. Attorney General and CFPB Consumer Complaint Pack

Before you use this: Complete Part A for the D.C. Attorney General and Part B for the CFPB only if the complaint concerns a financial product or service the CFPB accepts. Submit each part through that agency's current intake route. Check any separate claim filing deadlines promptly.

Part A — Complaint to the D.C. Attorney General

To: Consumer and Tenant Response, Office of the Attorney General for the District of Columbia

Date: [__/__/____]

From: [FULL NAME]

Address: [STREET, CITY, STATE, ZIP]

Telephone: [PHONE]

Email: [EMAIL]

Subject: Consumer complaint concerning [BUSINESS NAME]

Dear Consumer and Tenant Response:

I submit this complaint about [BUSINESS LEGAL NAME], located at [BUSINESS ADDRESS AND CONTACT INFORMATION]. I am a D.C. resident / the business is located or headquartered in D.C.: [STATE THE APPLICABLE FACTS].

What happened

1. On [__/__/____], [DESCRIBE THE TRANSACTION, PRODUCT OR SERVICE, PRICE, AND PROMISE OR AGREEMENT].
2. On [__/__/____], [DESCRIBE THE FIRST PROBLEM, INCLUDING EXACT WORDS OR DOCUMENTS WHERE AVAILABLE].
3. On [__/__/____], I contacted [PERSON OR DEPARTMENT] by [METHOD] and requested [SPECIFIC RESOLUTION]. The response was [RESPONSE OR NO RESPONSE].
4. [ADD EACH MATERIAL EVENT IN DATE ORDER, INCLUDING PAYMENTS, REPRESENTATIONS, DELIVERY, AND FOLLOW-UP.]

The amount paid or disputed is [AMOUNT]. The loss or other effect I experienced is [DESCRIBE FACTS AND SUPPORTING RECORDS]. I attach [LIST EXHIBITS] and can provide additional records if requested.

Resolution requested

I ask your office to contact the business and assist with resolution or review the conduct as appropriate. The resolution I seek is [REFUND, CORRECTION, REPAIR, ACCOUNT ACTION, EXPLANATION, OR OTHER SPECIFIC REQUEST]. My preferred contact method is [EMAIL / PHONE].

I confirm that the facts stated here are accurate to the best of my knowledge.

Sincerely,

Signature: [________________________________]

Name: [FULL NAME]

Date: [__/__/____]

Part B — CFPB complaint text

Financial product or service: [SELECT THE RELEVANT CFPB CATEGORY]

Company: [COMPANY LEGAL NAME AND CONTACT INFORMATION]

Account reference: [LAST FOUR DIGITS OR OTHER LIMITED IDENTIFIER]

Desired resolution: [SPECIFIC ACTION REQUESTED]

What happened

On [__/__/____], [DESCRIBE THE FINANCIAL PRODUCT OR SERVICE AND THE COMPANY'S ROLE]. The problem began when [DESCRIBE THE SPECIFIC ACT, STATEMENT, CHARGE, REPORT, OR OMISSION].

On [__/__/____], I contacted the company through [CHANNEL]. I explained [ISSUE] and requested [ACTION]. The company responded [EXACT RESPONSE OR NO RESPONSE]. Further material events occurred on [DATES]: [CHRONOLOGICAL FACTS].

This has affected me as follows: [SPECIFIC FINANCIAL OR OTHER EFFECT]. The attached records [DESCRIBE SUPPORTING DOCUMENTS] show [WHAT THEY ESTABLISH]. I ask the company to [SPECIFIC RESOLUTION] and explain its decision in writing.

Supporting records

Submission and follow-up

• The D.C. Attorney General prefers its online portal at https://oag.dc.gov/complaint. Its Consumer and Tenant Response unit also lists [email protected] and (202) 442-9828. It offers free mediation and does not provide individual representation.
• The CFPB accepts complaints at https://www.consumerfinance.gov/complaint/ about listed financial products and services, including accounts, credit reports, debt collection, mortgages, loans, cards, and money transfers. Its page asks for concise key facts, dates, amounts, communications, company details, and supporting documents of no more than 50 pages.
• For an inaccurate or incomplete consumer report, the CFPB intake page instructs a direct dispute with the reporting agency first. The CFPB may send a complaint to the company or another agency better able to assist.
• Companies generally respond to CFPB complaints within 15 days; an in-progress response may be finalized within 60 days. The CFPB gives consumers 60 days after the response to provide feedback.
• The CFPB publishes complaint information without direct identifiers. It publishes the consumer's narrative only with consent and after taking steps to remove personal information. Keep sensitive account details out of the narrative and use the portal's designated fields.
• Save each submission, confirmation number, attachment, and response. Record any separate legal filing deadlines; agency complaint handling does not decide a private claim.