New York Advisory Opinion TSB-A-09(17)C/(60)S: Are IBM's value-added network (VAN) and application services taxable telecommunications, how are receipts apportioned to New York, and do they qualify as exempt Internet access?

Plain-English summary

IBM operates a global proprietary value-added network (VAN) -- routers and switches linked by leased telecom lines -- plus EDI (electronic data interchange) and email services for business customers. It asked, across ten issues, whether these are taxable telecommunications under the sales tax (Tax Law section 1105(b)) and the section 186-e excise tax, how to apportion receipts to New York, whether it can buy equipment and underlying transmission exempt, and whether any of it is exempt Internet access.

Key conclusions:
- Taxable telephony (Issue 1): The services are telephony/telegraphy "of whatever nature" and, unless interstate/international, are subject to sales tax. Viewing the business "in its entirety and from the perspective of its customers," the transmission of data is the core service and the enhanced features (network design, security, integrity) are incidental -- distinguishing the non-taxable enhanced-fax "office service" in Ernst & Young.
- Intrastate vs. interstate (Issues 2-3): Only intrastate telecom (both ends in New York) is taxed; flat-fee services connecting multiple New York addresses are taxable. Bundling intrastate with interstate for one charge makes the whole charge taxable unless reasonable, actual interstate charges are separately stated. IBM may apportion using the section 186-e private-telecom rules.
- Equipment and resale exemptions (Issues 4-5): As a telecom seller, IBM may buy machinery/equipment used directly and predominantly in providing telecom services exempt under Tax Law section 1115(a)(12-a) (Form ST-121), and may buy underlying transmission for resale (Form ST-120/CT-120).
- Section 186-e excise tax (Issues 6-8): IBM is a provider of telecommunication services subject to section 186-e; it may take a resale credit/exemption for resold transmission and apportion private-telecom gross receipts under section 186-e.3.
- Internet access (Issue 9): IBM's network is proprietary and distinct from the Internet, so the services generally do not qualify as exempt Internet access under Tax Law sections 179 and 1115(v); bundled Internet access is taxable unless reasonably identified from books and records.
- Bandwidth allocation (Issue 10): The Department approved IBM's request to allocate its New York private-telecom services based on bandwidth provided to New York service addresses, finding it objective and verifiable -- subject to withdrawal if the facts change.

What this means for you

Network, VAN, EDI, and managed-data providers

If transmitting customer data is the heart of what you sell, New York treats you as a taxable telecommunications provider for both sales tax and section 186-e -- even with sophisticated value-added features layered on top. The "viewed in its entirety" test asks what the customer is really buying.

Multistate telecom buyers and sellers

Separately state reasonable, actual interstate/international charges or risk tax on the whole bundle. Private-telecommunications apportionment (and, with a detailed showing, a bandwidth-based method) can fairly source receipts to New York.

Accountants and tax professionals

Mind the line between exempt Internet access and a taxable proprietary network -- IBM's network was distinct from the Internet. Capture the section 1115(a)(12-a) equipment exemption and resale treatment of underlying transmission, and document any alternative allocation method thoroughly enough to satisfy the Commissioner.

Common questions

Q: Are value-added network and EDI services taxable in New York?
A: Yes. The Department treated IBM's VAN, EDI, and email as taxable telecommunications for both sales tax and the section 186-e excise tax, because data transmission is the core service.

Q: Do these services count as exempt Internet access?
A: Generally no, because the network is proprietary and distinct from the Internet. Only genuine Internet access (or reasonably identified Internet-access charges) is exempt.

Q: Can receipts be apportioned to New York by bandwidth?
A: Yes, the Department approved a bandwidth-based allocation on IBM's detailed showing, subject to withdrawal if circumstances change.

Citations and references

• Tax Law § 1105(b)(1)(B) (sales tax on telephony and telegraphy service "of whatever nature")
• Tax Law § 186-e (telecommunications excise tax); Tax Law § 186-e.3 (apportionment of private telecommunication services)
• Tax Law § 1115(a)(12-a) (exemption for telecommunications equipment used directly and predominantly in providing service)
• Tax Law § 179 and Tax Law § 1115(v) (Internet access service not a telecommunication service; exemption)
• Quotron Systems v Gallman, 39 NY2d 428; Ernst & Young LLP, TSB-A-97(19)C; Forms ST-120, ST-121, CT-120

Source

• Landing page: https://www.tax.ny.gov/pubs_and_bulls/advisory_opinions/corporation_ao_2009.htm
• Opinion: https://www.tax.ny.gov/pdf/advisory_opinions/multitax/a09_17c_60s.pdf

Original ruling text

New York State Department of Taxation and Finance

TSB-A-09(17)C
Corporation Tax
TSB-A-09(60)S
Sales Tax
December 15, 2009

Office of Tax Policy Analysis
Taxpayer Guidance Division
STATE OF NEW YORK
COMMISSIONER OF TAXATION AND FINANCE
ADVISORY OPINION

PETITION NO. Z050829A

On August 29, 2005, a Petition for Advisory Opinion was received from International Business
Machines Corp., 150 Kettletown Road, Southbury, Connecticut 06488.
The issues raised by Petitioner, International Business Machines Corp., are:
1. Whether Petitioner, a provider of value added network ("VAN") and application services which
include (i) network services, (ii) multi-protocol conversion, (iii) dial-up access, (iv) dedicated
(leased lines) access, (v), electronic data interchange ("EDI"), and (vi) e-mail, is providing
telephony and telegraphy and telephone and telegraph services of whatever nature under section
1105(b)(1)(B) of the Tax Law.
2. If the services described in Issue 1 above are found to be telephony and telegraphy and telephone
and telegraph services of whatever nature, whether those services are interstate or intrastate.
3. If the services described in Issue 1 above are found to be intrastate telephony and telegraphy and
telephone and telegraph services of whatever nature under section 1105(b)(1)(B) of the Tax Law,
whether Petitioner may use a reasonable method to apportion to New York State customer
locations the receipts from its services of handling data and messages between New York State
and out-of-state customer locations.
4. If the services described in Issue 1 above are found to be intrastate telephony and telegraphy and
telephone and telegraph services of whatever nature under section 1105(b)(1)(B) of the Tax Law,
whether Petitioner can make exempt purchases of the underlying assets and equipment acquired
from vendors.
5. If the services described in Issue 1 above are found to be intrastate telephony and telegraphy and
telephone and telegraph services of whatever nature under section 1105(b)(1)(B) of the Tax Law,
whether Petitioner can make exempt purchases for resale of the underlying transmission services
purchased from telecommunication carriers.
6. Whether Petitioner’s services described in Issue 1 above are telecommunication services subject
to the tax imposed by section 186-e of the Tax Law.
7. If the services described in Issue 1 above are telecommunication services subject to the tax
imposed by section 186-e of the Tax Law, whether Petitioner is entitled to a credit under section
186-e.4(a)(1) of the Tax Law for the section 186-e taxes paid by Petitioner to telecommunication
carriers for the underlying transmission service.
8. If the services described in Issue 1 above are subject to the tax imposed by section 186-e of the
Tax Law, whether Petitioner may use a reasonable method to apportion to New York State the

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receipts from its services of handling data and messages between New York State and out-ofstate customer locations.
9. Whether the services described in Issue 1 above constitute an Internet access service and are,
therefore, not subject to the tax imposed by section 186-e and the taxes imposed under Articles
28 and 29 of the Tax Law.
10. May Petitioner be allowed to allocate the portion of its service attributable to New York based
on the capacity or “bandwidth” provided to New York service addresses for both sales and
excise tax purposes?
Petitioner submits the following facts as the basis for this Advisory Opinion.
Value added network (VAN) services
Petitioner's VAN services consist of network services, multi-protocol conversion services, and
access services as described below.
Network services
Petitioner operates a global computer network consisting of a group of high capacity, computerized
routers/switches that are interconnected by high-speed telecommunications facilities obtained from
telecommunications carriers. Petitioner offers network services to its customers, primarily multi-state
businesses. These services require substantial and continuous involvement by the service provider,
beginning with a comprehensive network plan and implementation. After interviewing a customer and
reviewing the customer's computer communications, conversions and capacity needs, Petitioner designs and
implements a network solution that relies on the use of Petitioner’s network. Petitioner’s global computer
network is a proprietary network that is distinct from the Internet.
When customers' data enter Petitioner's network, the network's computers convert (i.e., format) the
data using various communication protocols and select destination relay routers through the use of
proprietary routing algorithms. Communication protocols are the agreed rules and procedures for the orderly
transfer of data between digital devices connected by communication lines. Protocol conversion, a
translation between protocols, allows communication between dissimilar computer environments (e.g.,
personal computers, servers, local area networks, mainframe computers, peripheral devices).
Petitioner's routing algorithms take into account traffic volumes, line error rates, line failures and
data priority, and result in economical routing, alternative routing for line or equipment failures, efficient
allocation of bandwidth and error control. The relay routers owned and operated by Petitioner are
interconnected by telecommunication lines leased from and controlled by local exchange carriers (LECs) and
interexchange carriers (IXCs). LECs are companies that provide local transmission and dial tone services.
IXCs are companies that carry calls between local exchange service areas. The IXCs and LECs perform the
data transmission functions with respect to these lines. Petitioner is billed by and pays fees to these carriers
(including applicable sales taxes and section 186-e taxes) for transmitting information between Petitioner's
routers.

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Multi-protocol conversion services
Petitioner provides a range of VAN services for data networking and interconnection of multiple
private or virtual private networks, including interoperability gateways for multiple customer networks,
support for local area networks (LANs) and numerous network protocols, including X.25 packet switching,
IBM SNA, Novell IPX, and the public TCP/IP (the language of the Internet), among others. These VAN
services include, among other things, the necessary translations between and among the various networking
protocols to permit and to facilitate inter-network communications and interoperability. These services are
furnished using a combination of computer hardware and software, supported by the underlying transmission
facilities leased from telecommunications common carriers.
Access services
Petitioner's network services are accessed either on a dial-up or a dedicated (leased) access line basis.
Petitioner provides dial-up access at approximately 500 service points throughout the United States,
affording relatively low-volume customer locations with connectivity to Petitioner's global network
backbone and its full range of services, including access to other networks and the Internet. Petitioner's dialup services are used only to provide commercial customers with connectivity to Petitioner's network.
Customers pay usage fees for such service based on elapsed time. Petitioner is billed by and pays fees to the
LECs (including applicable sales taxes and section 186-e taxes) for the communications services used to
connect to Petitioner's network.
For higher-volume customer locations, Petitioner offers dedicated access connections between
individual customer sites and an entry point to Petitioner's network. Such leased line services support
essentially the same functions as dial-up services, except that the leased lines handle substantially faster data
rates and are typically more economical or more appropriate for deployment at relatively high-volume,
mission critical, or high-security locations or applications. These leased line services do not involve
dedicated point-to-point connectivity between individual customer locations. Customers pay a flat monthly
fee for Petitioner’s leased line services based on the underlying carrier charges and the VAN services
provided by Petitioner.
Application Services
Petitioner's application services consist mainly of electronic data interchange (EDI) and electronic
mail (e-mail).
Electronic data interchange ("EDI"). EDI is an international standard for the exchange of electronic
commercial documents. It is provided using a server and software applications for transmittal, storage and
retrieval services. It uses sophisticated electronic mailboxes located on servers for convenient and cost
efficient commercial activity. EDI may be defined as the transfer of formatted data between computer
applications, running on different machines and using agreed standards to describe and format the data
contained in the messages, typically without any manual intervention.
EDI is used to facilitate a broad range of commercial transactions, including merchandise ordering
and order processing, invoicing and payment processing, credit card authorizations and similar financial

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transactions, and for transmitting shipping notices and bills of lading, among other commercial documents.
EDI requires a common protocol for the mechanized exchange of highly structured formatted information
transfers among a multiplicity of enterprises. The translation of customer proprietary data formats into and
out of that common protocol involves a broad range of highly sophisticated management functions. These
include software and software maintenance, network management, monitoring and maintenance, and various
auditing, billing and security functions. Petitioner’s EDI service functions as an electronic mailbox
providing a way of sending, storing, and forwarding information electronically.
Electronic mail and messaging services. Petitioner's network supports proprietary electronic mail
and information exchange services. In addition to performing functions such as format, code or protocol
conversion where otherwise incompatible network protocols are involved, Petitioner's e-mail services also
include gateway functions and other enhanced services, such as translating e-mail text to fax format,
interfacing with other e-mail and messaging protocols, and various file and document transfer protocols.
With respect to both Petitioner’s VAN and application services, the telecommunications links that
are involved in delivering services to customers interconnect those customers' locations with one or more of
Petitioner's three mainframe servers, none of which are located within New York State. Any of Petitioner's
customers can initiate a connection to the network. Such origination points may be within or without New
York State and the destination points of network communications may be within or without New York State.
In order for data to get from one place in New York to another in New York it must first be sent to a
Petitioner server outside the State, where it is stored until retrieved from the server by the intended recipient
in a separate transaction.
Applicable law and regulations
Section 179 of the Tax Law provides:
1. For purposes of this article, Internet access service shall not constitute a
telecommunication service, nor shall the provision of Internet access service constitute the carrying
on of a telephone, local telephone, telegraph, or transmission business.
2. The term “Internet access service” shall have the meaning ascribed thereto in subdivision
(v) of section eleven hundred fifteen of this chapter.
Section 186-e of Article 9 of the Tax Law provides for an excise tax on telecommunication services,
in part, as follows:
1. Definitions. As used in this section, where not otherwise specifically defined and unless a
different meaning is clearly required:
(a)(1) "Gross receipt" means the amount received in or by reason of any sale,
conditional or otherwise, of telecommunication services or in or by reason of the furnishing
of telecommunication services…. "Amount received" for the purpose of the definition of
gross receipt, as the term gross receipt is used throughout this article, means the amount
charged for the provision of a telecommunication service.

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(c) "Person" means persons, corporations, companies, associations, joint-stock
companies or associations, partnerships or limited liability companies, estates, assignee of
rents, any person acting in a fiduciary capacity, or any other entity, and persons, their
assignees, lessees, trustees or receivers, appointed by any court whatsoever, or by any other
means, except the state, municipalities, political and civil subdivisions of the state or
municipality, public districts and corporations and associations organized and operated
exclusively for religious, charitable or educational purposes, no part of the net earnings of
which inures to the benefit of any private shareholder or individual.
(d) "Private telecommunication service" means a dedicated telecommunication
service that entitles the user or users to the exclusive or priority use of a communications
channel or group of channels from one or more locations to one or more locations.
"Exclusive" as used herein means that the user-subscribers have use of a communications
channel to the exclusion of all others who are not authorized to use such channel, and
"priority" as used herein means that only authorized user-subscribers, as opposed to
unauthorized persons, receive preferential use of a communications channel, but not
necessarily a preference to the use of such channel with respect to each other.
(e) "Provider of telecommunication services" means any person who furnishes or
sells telecommunications services regardless of whether such activities are the main business
of such person or are only incidental thereto.
(f) "Service address" means the location of the telecommunication equipment from
which the telecommunication is originated or at which the telecommunication is received
from the provider of telecommunication services. The foregoing rule is amplified, but not
limited, by the following special provisions, which are listed in order of priority of
application so that only the first applicable special provision will apply, if more than one
potentially applies: (i) if the telecommunication originates or terminates in this state and the
service is charged to telecommunication equipment which is not associated with the
origination or termination of the telecommunication (for example, by the use of a calling
card or third party billing) and the location of such equipment is in this state, the service
address of the telecommunication will be deemed to be in this state; (ii) if the service is
obtained through the use of a credit or payment mechanism such as a bank, travel, credit or
debit card or if the service is obtained by charging telecommunication equipment which is
not associated with the origination or termination of the telecommunication (for example, by
the use of a calling card or third party billing) and the equipment is not located in the state of
origination or termination, then the service address is deemed to be the location of the
origination of the telecommunication; and (iii) if the service address is not a defined
location, as in the case of mobile telephones, paging systems, maritime systems, air-toground systems and the like, service address shall mean the location of the subscriber's
primary use of the telecommunication equipment as defined by telephone number,
authorization code, or location in this state where bills are sent, provided, however, the
location of the mobile telephone switching office or similar facility in this state that receives

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and transmits the signals of the telecommunication will be deemed the service address where
the mobile telephone switching office or similar facility is outside the subscriber's assigned
service area.
(g) "Telecommunication services" means telephony or telegraphy, or telephone or
telegraph service, including, but not limited to, any transmission of voice, image, data,
information and paging, through the use of wire, cable, fiber-optic, laser, microwave, radio
wave, satellite or similar media or any combination thereof and shall include services that
are ancillary to the provision of telephone service (such as, but not limited to, dial tone, basic
service, directory information, call forwarding, caller-identification, call-waiting and the
like) and also include any equipment and services provided therewith. Provided, the
definition of telecommunication services shall not apply to separately stated charges for any
service which alters the substantive content of the message received by the recipient from
that sent.
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2. Imposition. (a) There is hereby imposed an excise tax on the sale of telecommunication
   services by any person which is a provider of telecommunication services, to be paid by such person,
   at the rate of … of gross receipt from: (1) any intrastate telecommunication services … (2) any
   interstate and international telecommunication services … which originate or terminate in this state
   and which telecommunication services are charged to a service address in this state, regardless of
   where the amounts charged for such services are billed or ultimately paid; (3) interstate and
   international private telecommunication services, the gross receipt to which the tax shall apply shall
   be determined as prescribed in subdivision three of this section, …
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3. Apportionment for certain private telecommunication services. (a) General. With respect
   to interstate and international private telecommunication services, the gross receipt, if not separately
   ascertainable for each use of such service, shall be determined as follows: (1) one hundred percent
   of the charge imposed at each channel termination point within this state, (2) one hundred percent
   of the charge imposed for the use of a channel between channel termination points within this state,
   and (3)(i) if each segment between each termination point is separately billed and the amounts so
   billed are fairly reflective of New York origination and/or termination traffic, then one hundred
   percent of the charge imposed at each termination point in New York and for service in New York
   between those points and fifty percent of the charge imposed for service between a channel
   termination point outside the state and a point inside the state measured by the nearest termination
   point inside the state to first termination point outside the state relative to such point inside the state,
   or (ii) if each segment of the interstate or international circuit between each channel termination
   point is not separately billed or if such billing does not fairly reflect the New York origination and/or
   termination traffic handled by such private telecommunication service, an allocated portion of the
   interstate and international channel charge with respect to points in New York and points outside the
   state based on the ratio which the number of channel termination points in this state bears to the total
   number of channel termination points within and without the state.

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(b) Other allocation methods. Where the commissioner decides that, with respect to a
certain provider of telecommunication services, the method prescribed in paragraph (a) of this
subdivision does not fairly and equitably reflect the private telecommunication services attributable
to this state, the commissioner shall prescribe methods of allocation which fairly and equitably
reflect the private telecommunication services attributable to this state. Provided, further, that the
commissioner may require that another allocation method be used so as to insure that the sum of the
allocation factor of this state and the allocation factor of the other jurisdiction involved is not greater
than one. In making this determination, the commissioner may take into account the reasonableness
of the allocation prescribed by other states.
4. Credits against tax. (a) Allowance of credits. The following credits against the tax
imposed under this section shall be allowed:
(1) Certain resold telecommunication services. A credit equal to the amount of tax
imposed by this section, with respect to the sale of telecommunication services, shall be
allowed the purchaser where such purchaser is a provider of telecommunication services
which is not an interexchange or local carrier and where the telecommunication services
purchased are later resold by such purchaser as telecommunication services….
Section 1105 of the Tax Law provides, in part:
Imposition of sales tax. On and after June first, nineteen hundred seventy-one, there is
hereby imposed and there shall be paid a tax … upon:
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(b) (1) The receipts from every sale, other than sales for resale, of . . . (B) telephony and
telegraphy and telephone and telegraph service of whatever nature except interstate and international
telephony and telegraphy and telephone and telegraph service. . . .
Section 1115(a) of the Tax Law provides, in part:
Receipts from the following shall be exempt from the tax on retail sales imposed under
subdivision (a) of section eleven hundred five and the compensating use tax imposed under section
eleven hundred ten:
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(12-a) Tangible personal property for use or consumption directly and predominantly in the
receiving, initiating, amplifying, processing, transmitting, retransmitting, switching or monitoring
of switching of telecommunications services for sale or internet access services for sale or any
combination thereof. Such tangible personal property exempt under this subdivision shall include,
but not be limited to, tangible personal property used or consumed to upgrade systems to allow for
the receiving, initiating, amplifying, processing, transmitting, retransmitting, switching or monitoring
of switching of telecommunications services for sale or internet access services for sale or any

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combination thereof. As used in this paragraph, the term "telecommunications services" shall have
the same meaning as defined in paragraph (g) of subdivision one of section one hundred eighty-six-e
of this chapter.
Section 1115(v) of the Tax Law provides:
Receipts from the sale of Internet access service, including start-up charges, and the use of
such service, shall be exempt from the taxes imposed under this article. For purposes of this
subdivision, the term “Internet access service” shall mean the service of providing connection to the
Internet, but only where such service entails the routing of Internet traffic by means of accepted
Internet protocols. The provision of communication or navigation software, an e-mail address, email software, news headlines, space for a website and website services, or other such services, in
conjunction with the provision of such connection to the Internet, where such services are merely
incidental to the provision of such connection, shall be considered to be part of the provision of
Internet access service.
Section 1132(c)(1) of the Tax Law provides, in part:
For the purpose of the proper administration of this article and to prevent evasion of the tax
hereby imposed, it shall be presumed that all receipts for property or services of any type mentioned
in subdivisions (a), (b), (c) and (d) of section eleven hundred five . . . are subject to tax until the
contrary is established, and the burden of proving that any receipt … is not taxable hereunder shall
be upon the person required to collect tax or the customer..Except.as.provided.in subdivision.(h).or
(k) of this section, unless (i) a vendor, not later than ninety days after delivery of the property or the
rendition of the service, shall have taken from the purchaser a resale or exemption certificate in such
form as the commissioner may prescribe, signed by the purchaser and setting forth the purchaser's
name and address and, except as otherwise provided by regulation of the commissioner, the number
of the purchaser's certificate of authority, together with such other information as the commissioner
may require, to the effect that the property or service was purchased for resale.or.for.some.use.by
reason.of.which.the.sale.is exempt from tax under the provisions of section eleven hundred fifteen,
and, where such resale or exemption certificate requires the inclusion of the purchaser's certificate of
authority number or other identification number required by regulations of the commissioner, that
the purchaser's certificate of authority has not been suspended or revoked and has not expired as
provided in section eleven hundred thirty-four . . . the sale shall be deemed a taxable sale at retail.
...
Section 1135(a)(1) of the Tax Law provides:
Every person required to collect tax shall keep records of every sale or amusement charge or
occupancy and of all amounts paid, charged or due thereon and of the tax payable thereon, in such
form as the commissioner of taxation and finance may by regulation require. Such records shall
include a true copy of each sales slip, invoice, receipt, statement or memorandum upon which
subdivision (a) of section eleven hundred thirty-two requires that the tax be stated separately.

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Section 527.1(b) of the Sales and Use Tax Regulations provides, in part:
Taxable and exempt items sold as a single unit. When tangible personal property, composed
of taxable and exempt items is sold as a single unit, the tax shall be collected on the total price.
Section 527.2(d) of the Sales and Use Tax Regulations provides, in part:
Telephony and telegraphy; telephone and telegraph service. (1) The provisions of section
1105(b) of the Tax Law with respect to telephony and telegraphy and telephone and telegraph
service impose a tax on receipts from intrastate communication by means of devices employing the
principles of telephony and telegraphy.
(2) The term telephony and telegraphy includes use or operation of any apparatus for
transmission of sound, sound reproduction or coded or other signals.
Opinion
Issue 1
Section 1105(b) of the Tax Law imposes sales tax on sales of telephony and telegraphy and
telephone and telegraph service of whatever nature except interstate and international telephony and
telegraphy and telephone and telegraph service. “The words ‘of whatever nature’ indicate that a broad
construction is to be given the terms describing the items taxed.” Sales and Use Tax Regulation §
527.2(a)(2); see also Matter of Easylink Services International, Inc., Dec Tax App Trib, July 27, 2009, DTA
No. 821440. Tax Law section 1105(b) imposes tax on receipts from “intrastate communication by means of
devices employing the principles of telephony and telegraphy.” Sales and Use Tax Regulation § 527.2(d)(1).
Section 527.2(d) of the Sales and Use Tax Regulations defines telephony and telegraphy as the use or
operation of any apparatus for transmission of sound, sound reproduction, or coded or other signals.
Petitioner’s services are telephone and telegraph and telephony and telegraphy services as described in
section 1105(b) of the Tax Law and, unless excluded from tax as the purchase of interstate and international
telephony and telegraphy services, charges for these services are subject to sales or compensating use tax.
Issue 2
Sales tax is imposed only on receipts from intrastate telecommunications. See Tax Law
§ 1105(b)(1)(B). Generally, intrastate telecommunications are transmissions that both originate and
terminate in New York, regardless of where the transmission is routed or passes through. See Matter of
Western Union, TSB-H-83(57)S. Services that are billed on a call-by-call basis are subject to tax as
intrastate services if the service connects service addresses that are located solely in New York. Services that
are billed on a flat fee basis (e.g., single monthly charge for unlimited usage), where the fee remains constant
for a fixed billing period, regardless of usage, which among other customer locations connect multiple
New York service addresses, are subject to New York State and local sales taxes, as such fees represent
receipts from the sale of access to and the provision of telecommunications service provided in New York.
See New York Telephone Company, Adv Op Comm T&F, January 5, 1988, TSB-A-88(8)S; Rochester
Telephone Corporation, Adv Op Comm T&F, December 9, 1987, TSB-A-88(1)S. If intrastate services are

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provided in combination with interstate and/or international services for a single charge, the entire charge is
subject to sales tax. Moreover, all charges for such services are presumed to be subject to sales tax until the
contrary is established. See section 1132(c) of the Tax Law. Thus, unless there are reasonable, separately
stated charges for the intrastate service and the interstate and/or international services on the invoice given to
the customer, the total receipts are subject to the sales tax. See section 1132(c) of the Tax Law and section
527.1(b) of the Sales and Use Tax Regulations. If the services offered are exclusively interstate and/or
international, such as a dedicated point-to-point EDI network solely linking a NewYork State location to a
location outside New York State, the separately stated, reasonable charges for such service would be
excluded from sales tax. See Commonwealth Long Distance, Inc., Adv Op Comm T&F, July 29, 1994,
TSB-A-94(33)S. This requirement is not satisfied by stating an allocated amount based on an estimate of
one or more user’s interstate and/or international usage; rather, it must be based on the actual charges to the
customer for interstate and/or international service. Petitioner must maintain records to indicate the
origination and termination of such services to document that such services are not subject to sales tax. See
Taxation of Internet Telephony, June 20, 2007, NYT-G-07(3)S).
Issue 3
Petitioner charges its customers for the provision of its services on a flat fee or lump sum basis.
These services are provided to customers with locations in multiple states and connect multiple in-state
locations and multiple out-of-state locations. Telecommunication services provided to service addresses
outside New York are not subject to State and local sales taxes. However, Petitioner does not separately
charge for the services provided to out-of-state locations. Although there is no express provision that permits
allocation of receipts for sales tax purposes, the Commissioner is empowered to prescribe methods for
determining the amount of receipts and which of them are subject to sales tax. See Tax Law §1142(4).
Accordingly, because Petitioner appears to be providing private telecommunication service, it may calculate
the sales tax attributable to services provided to service addresses in New York using the special allocation
rules in the telecommunications excise tax. See Tax Law § 186-e.1(d). To the extent that Petitioner cannot
ascertain whether fees charged to a customer are attributable to services provided to service addresses in
New York or services provided to service addresses outside New York, Petitioner may, for sales tax
purposes, apportion its receipts by applying the ratio of customer channel termination points in New York to
the total number of customer channel termination points within and without New York. See Tax Law
§186-e.3(a). If this apportionment method does not fairly and equitably reflect the services provided to
customer locations in New York, the Commissioner may require that another method be used. See Tax Law
§186-e.3(b).
Issues 4 and 5
Petitioner, as a business engaged in the provision of telephone and telegraph services for sale, is
eligible for the exemptions provided by section 1115(a)(12-a) of the Tax Law. This exemption applies
regardless of whether Petitioner is engaged in the provision of interstate, international or intrastate
telecommunications services. Under section 1115(a)(12-a), Petitioner is eligible to purchase tangible
personal property (including machinery and equipment) that is for use or consumption directly and
predominantly in the receiving, initiating, amplifying, processing, transmitting, retransmitting, switching or
monitoring of switching of its telecommunications services for sale without the payment of sales tax.
Petitioner should issue a properly completed Exempt Use Certificate (Form ST-121) to the supplier of such

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tangible personal property within 90 days of the purchase of such property. Further, as a business engaged in
the sale of telecommunications service, any telecommunications services purchased by Petitioner and resold
to its customers as such may be purchased for resale. Petitioner should issue a properly completed Resale
Certificate (Form ST-120) to the supplier of telecommunications services within 90 days of the purchase of
such services. See section 1132(c)(1) of the Tax Law.
Issue 6
When section 186-e of the Tax Law was added by Chapter 2 of the Laws of 1995, the excise tax on
receipts from telecommunications services was shifted to section 186-e from section 186-a of the Tax Law.
The new section 186-e was not intended to change the tax base. The statement of legislative intent in section
24 of Chapter 2 of the Laws of 1995 notes that by enacting the new section 186-e, the Legislature did not
intend to affect the existing distinction between telecommunications services and information services as
established in prior court decisions such as Quotron Systems v Gallman, 39 NY2d 428 (1976), and Holmes
Electric Protective Co v McGoldrick, 262 App Div 524 (1st Dep’t 1941), aff’d 288 NY 635 (1942). However,
the legislation did clarify the definition of telecommunications services in new section 186-e to clearly
include any transmission of voice, image, data, information and paging through the use of wires, cable,
satellite, fiber-optic, laser, microwave, radio wave or similar media, except any services which alter the
substantive content of the message received by the recipient from that sent if the charge for such service is
separately stated. See 1995 Legislation Affecting Telephone and Telegraph Businesses and Other Providers
of Telecommunication Services, December 13, 1995, TSB-M-95(3)C.
In Matter of Stat Equipment Corp. and Matter of Bi-County Ambulance and Ambulette Transport
Corp., Dec Tax App Trib, January 26, 1996, DTA Nos. 812095 and 812096, the Tax Tribunal stated the test
for proper classification of business activities as follows:
“[i]t is well established that classification for corporation tax purposes is to be determined by
the nature of the taxpayer’s business and not by the words in its certificate of incorporation, nor by
focusing on one aspect of its business operations. The business must be viewed in its entirety and
from the perspective of its customers – what they buy and pay for (Quotron Sys. v. Gallman, 39
NY2d 428; Matter of Holmes Elec. Protective Co. v. McGoldrick, 262 AD 514, affd 288 NY 635;
Matter of McAllister Bros. v. Bates, 272 AD 511)” (Matter of Capitol Cablevision Sys., supra).
Ernst & Young LLP, Adv Op Comm T&F, August 6, 1997, TSB-A-97(19)C, illustrates this
principle. There, it was held that the enhanced fax services provided by a corporation constituted an office
service. The corporation’s activities in providing the enhanced fax services included the use of
telecommunication services in its efforts to perform the services requested by its customers, but the
corporation was not a provider of telecommunication services because it was not furnishing or selling
telecommunication services to its customers. In that case, the office functions that the corporation provided
included: the merging and formatting of the data provided by the customer, the distribution of the data to
multiple destinations and recipients, simultaneously, as required by the customer, and the generation of
reports showing how and when documents are delivered. Even though documents were transmitted, the
transmission was incidental activity to the overall office service the corporation provided.

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Likewise, in the present case, the business activity of Petitioner “must be viewed in its entirety and
from the perspective of its customers – what they buy and pay for.” Petitioner owns and operates a network,
which consists of a group of high capacity, computerized routers/switches. Petitioner determines a
customer’s network needs, and then designs and implements a network solution so that when a customer’s
data enters Petitioner’s network, the network computers provide the orderly transfer of the data between
relay routers owned and operated by Petitioner that are interconnected by telecommunication lines that
Petitioner leases from other telecommunications providers. During such a transfer, Petitioner’s network
ensures that the data will be secure, will maintain its integrity from beginning to end (i.e., the data sent will
be the same as the data received), and will be reliable (i.e., the security and integrity will be maintained on a
consistent basis). Petitioner’s customers access Petitioner’s network and data services via either dial-up or
dedicated leased line connections. Petitioner ascertains the customer’s needs and obtains for its customers’
use dial-up or dedicated leased lines that Petitioner leases from other telecommunications providers.
Petitioner’s network, EDI, and e-mail services provide a way for its customers to send, store, forward, and
exchange information electronically. The transmission of a customer’s data, and the provision of network
access service and information exchange service, through telecommunication lines leased by Petitioner,
constitute the provision of telecommunication services pursuant to section 186-e of the Tax Law. Unlike the
situation in Ernst & Young, these activities are not incidental to the enhanced features of Petitioner’s
services, which consist of designing a network solution and ensuring that the data will consistently be secure
and maintain its integrity during its transfer through Petitioner’s network.
It is thus the enhanced features that are incidental to the transmission of the data, network access
service, and information exchange service constituting the telecommunication services. Accordingly,
Petitioner is a provider of telecommunication services, and is subject to the tax imposed under section 186-e
of the Tax Law on its gross receipts from the provision of its services as provided in section 186-e.2(a) of the
Tax Law.
Issue 7
Petitioner is a reseller of telecommunication services. On and after January 1, 2009, when Petitioner
purchases telecommunication services that will be resold as such, it may give the provider of
telecommunication services a properly completed Resale Certificate for Telecommunication Services (Form
CT-120) within 90 days after provision of the service. See section 186-e.2(b)(1) of the Tax Law. For
purchases made before January 1, 2009, or if the resale exemption is not allowed, Petitioner may take a credit
for the amount of tax passed through to Petitioner by its providers of telecommunication services on the
return reflecting the resale of the telecommunication service by Petitioner to its customer. See section 186e.4(a)(1) of the Tax Law. The credit operates such that the tax on the resale is applied to the difference
between the gross amount charged by Petitioner on resale and the gross amount paid to acquire the resold
service (see the instructions to Form CT-186-EZ, Telecommunications Tax Return — Short Form).
Issue 8
For purposes of the telecommunications excise tax, all charges for telecommunication services that
originate and terminate within New York State are included in gross receipts, regardless of where the service
address is located. Intrastate telecommunication services include all services that originate and terminate in
New York State, even if routed out of state in making the connection. Gross receipts from interstate and

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international services are attributed in full to New York State if the service originates or terminates in
New York State and the service is charged to a service address in New York State. Generally, the service
address is the location of the telecommunication equipment from which the service is originated or at which
it is received from the provider of telecommunication services. (See sections 186-e.2(a) and 186-e.1(f) of the
Tax Law, and TSB-M-95(3)C, supra.) However, because Petitioner appears to be providing a private
telecommunication service as defined in section 186-e.1(d) of the Tax Law, it may apportion its gross
receipts, if not separately ascertainable for each use of such service, pursuant to section 186-e.3(a) of the Tax
Law. If the apportionment method described in section 186-e.3(a) does not fairly and equitably reflect the
private telecommunication services attributable to this State, the Commissioner may require that another
method be used.
Issue 9
In order to qualify for the exemption for Internet access service under sections 179 and 1115(v)
of the Tax Law, the service being provided must provide a connection to the Internet (see Internet Access
Charges Not Subject to Sales Tax and Telecommunications Excise Tax, November 15, 1999,
TSB-M-97(1.1)C and TSB-M-97(1.1)S). Moreover, federal law preempts state and local taxes on Internet
access service. Under federal law, Internet access service includes service providing a connection to the
Internet; the purchase, use, or sale of telecommunications by a provider of Internet access service to the
extent those telecommunications are purchased, used, or sold to provide that service; and certain services that
are furnished to users incidental to the provision of Internet access service, such as a home page, electronic
mail and instant messaging (including voice- and video-capable electronic mail and instant messaging),
video clips, and personal electronic storage capacity. The home page, electronic mail and instant messaging,
video clips, and personal electronic storage capacity are exempt as Internet access service under federal law
whether provided independently or in conjunction with other Internet access services. See section 1105(5) of
the Internet Tax Freedom Act (47 USC § 151 (note)); The Federal Internet Tax Freedom Act Amendments
Act of 2007 and its Effect on the New York Sales Tax and Telecommunications Excise Tax, May 2, 2008,
TSB-M-08(4)C, (2)S and TSB-M-08(4.1)C, (2.1)S.
Petitioner’s dial-up and leased line services are used to provide its customers with connectivity to
Petitioner’s network, which is a proprietary network distinct from the Internet. Accordingly, Petitioner’s
services do not generally qualify as Internet access service and Petitioner’s gross receipts from such services
are subject to the tax imposed by section 186-e of the Tax Law, and the sales taxes imposed by Articles 28
and 29 of the Tax Law, as discussed above. To the extent that Petitioner provided Internet access service, as
defined in federal law or the Tax Law, that service would be exempt from tax. If Petitioner’s VAN and
application services are bundled with Internet access for a single charge, the entire charge will be subject to
both sales and excise taxes, unless Petitioner can “reasonably identify the charges for Internet access from its
books and records kept in the regular course of business.” (see 47 U.S.C. § 151 (note §1106(a))). In order to
be reasonably identified, such charges must be objective and verifiable, and reasonable in relation to the total
charge. See, e.g., Tax Law § 1111(l)(2); see also Taxation of Internet Telephony, June 20, 2007,
NYT-G-07(2)C, (3)S.

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Issue 10
As noted in the discussion of Issues 3 and 8 above, if apportionment by customer channel
termination point does not fairly and equitably reflect the services provided to customer locations in
New York, the Commissioner may require that another method be used. See Tax Law § 186-e.3(b).
Consistent with that provision, Petitioner has requested that the Commissioner approve an alternate
allocation method, which would allow it to allocate the portion of its private telecommunication services
attributable to New York based on the capacity or “bandwidth” provided to service addresses in New York
for purposes of both the sales and excise taxes. Petitioner has previously made a detailed showing that the
method prescribed in Tax Law section 186-e.3(a) does not fairly and equitably reflect its private
telecommunication service attributable to New York. The Department has had an opportunity to thoroughly
examine Petitioner’s submission and is satisfied that, based on the detailed information provided and
Petitioner’s specific facts and circumstances, allocation based on bandwidth more accurately represents the
portion of Petitioner’s private telecommunication services delivered to service addresses in New York State.
Petitioner has demonstrated that allocation by bandwidth is objective and verifiable, because it has shown
that its contracts with customers indicate the amount of bandwidth to be provided to various customer
locations, both inside and outside New York State, and that these contracts are periodically reviewed and
updated to reflect changes in the service provided to its customers. Based on this showing, Petitioner’s
request to allocate its private telecommunication services attributable to New York State based on bandwidth
for both sales and excise taxes is approved. If the facts or circumstances upon which this approval is based
change in the future, the approval is withdrawn, and Petitioner will be required to allocate based on
the method prescribed in Tax Law section 186-e.3(a), or seek new approval of an alternate allocation
method.

DATED: December 15, 2009

NOTE:

/S/
Jonathan Pessen
Director of Advisory Opinions
Office of Counsel

An Advisory Opinion is issued at the request of a person or entity. It is limited to
the facts set forth therein and is binding on the Department only with respect to the
person or entity to whom it is issued and only if the person or entity fully and
accurately describes all relevant facts. An Advisory Opinion is based on the law,
regulations, and Department policies in effect as of the date the Opinion is issued or
for the specific time period at issue in the Opinion.