Voluntary Recall Plan
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VOLUNTARY RECALL PLAN

FSMA-COMPLIANT RECALL PROCEDURES (21 CFR 117.139)


PLAN ADMINISTRATION

Document Control

Field Information
Company Name [________________________________]
Facility Address [________________________________]
FDA Registration Number [________________________________]
FEI Number [________________________________]
Plan Version [________________________________]
Effective Date [__/__/____]
Last Review Date [__/__/____]
Next Review Date [__/__/____]

Plan Approval

Prepared By:

Signature: ________________________________________

Printed Name: [________________________________]

Title: [________________________________]

Date: [__/__/____]

Approved By (Senior Management):

Signature: ________________________________________

Printed Name: [________________________________]

Title: [________________________________]

Date: [__/__/____]


SECTION 1: PURPOSE AND SCOPE

1.1 Purpose

This Recall Plan establishes procedures for the voluntary recall of food products manufactured, processed, packed, or held by [________________________________] (the "Company") in compliance with FDA regulations, including 21 CFR Part 7 and 21 CFR 117.139.

1.2 Scope

This plan applies to:

☐ All food products manufactured at this facility
☐ All food products processed at this facility
☐ All food products packed at this facility
☐ All food products held at this facility

Products Covered:

Product Category Description
[________________________________] [________________________________]
[________________________________] [________________________________]
[________________________________] [________________________________]

1.3 Regulatory Requirements

This plan fulfills requirements of:

☐ 21 CFR 117.139 - Recall Plan (Human Food)
☐ 21 CFR 507.38 - Recall Plan (Animal Food)
☐ 21 CFR Part 7 Subpart C - Recall guidance
☐ Company food safety plan requirements


SECTION 2: RECALL TEAM

2.1 Recall Coordinator

Field Information
Name [________________________________]
Title [________________________________]
Phone (Office) [________________________________]
Phone (Mobile) [________________________________]
Email [________________________________]
Available 24/7 ☐ Yes

Backup Recall Coordinator:

Field Information
Name [________________________________]
Title [________________________________]
Phone [________________________________]
Email [________________________________]

2.2 Recall Team Members

Role Name Phone Email Responsibilities
Quality Assurance [________________________________] [________________________________] [________________________________] Product evaluation, testing, documentation
Regulatory Affairs [________________________________] [________________________________] [________________________________] FDA notification, regulatory compliance
Production/Operations [________________________________] [________________________________] [________________________________] Product identification, hold procedures
Sales/Customer Service [________________________________] [________________________________] [________________________________] Consignee notification, customer communications
Logistics/Distribution [________________________________] [________________________________] [________________________________] Product retrieval, shipping records
Public Relations [________________________________] [________________________________] [________________________________] Press releases, public communications
Legal Counsel [________________________________] [________________________________] [________________________________] Legal review, liability assessment
Senior Management [________________________________] [________________________________] [________________________________] Decision authority, resource allocation

2.3 External Contacts

Contact Organization Phone Email
FDA District Office [________________________________] [________________________________] [________________________________]
FDA Emergency Coordinator FDA 24-hour: 866-300-4374
Outside Legal Counsel [________________________________] [________________________________] [________________________________]
PR/Communications Firm [________________________________] [________________________________] [________________________________]
Testing Laboratory [________________________________] [________________________________] [________________________________]
Insurance Contact [________________________________] [________________________________] [________________________________]

SECTION 3: RECALL INITIATION CRITERIA

3.1 Potential Recall Triggers

A recall evaluation should be initiated upon:

☐ Consumer illness complaint linked to product
☐ Positive pathogen test result (production or environmental)
☐ Physical contamination discovery
☐ Undeclared allergen discovery
☐ Chemical contamination discovery
☐ Labeling error (safety-related)
☐ FDA or state agency notification
☐ Supplier notification of ingredient issue
☐ Foreign material complaints
☐ Out-of-specification test results
☐ HACCP/preventive control deviation
☐ Other: [________________________________]

3.2 Recall Classification (21 CFR 7.41)

Class Definition Examples
Class I Reasonable probability of serious adverse health consequences or death Pathogen contamination in RTE food, undeclared allergen, toxic chemical contamination
Class II May cause temporary or medically reversible adverse health consequences Minor contamination, incorrect labeling (non-allergen)
Class III Not likely to cause adverse health consequences Off-taste, appearance issues, minor labeling errors

3.3 Decision Authority

Classification Decision Authority Timeframe for Decision
Class I [________________________________] Within [____] hours
Class II [________________________________] Within [____] hours
Class III [________________________________] Within [____] hours

SECTION 4: RECALL PROCEDURES

4.1 Phase 1: Recall Initiation

Step 1: Identification and Assessment

Actions:
☐ Identify affected product(s)
☐ Identify lot/batch numbers involved
☐ Determine scope of distribution
☐ Assess potential health hazard
☐ Preserve product samples
☐ Quarantine any remaining inventory

Documentation Required:
☐ Complaint/incident report
☐ Production records
☐ Distribution records
☐ Test results (if applicable)

Step 2: Recall Team Assembly

Actions:
☐ Recall Coordinator notified
☐ Recall Team assembled
☐ Initial meeting conducted
☐ Roles and responsibilities confirmed
☐ Communication channels established

Initial Meeting Agenda:
1. Review of incident/issue
2. Product and distribution scope
3. Health hazard assessment
4. Preliminary recall classification
5. Resource allocation
6. Timeline establishment
7. Action item assignments

Step 3: Health Hazard Evaluation

Conduct health hazard evaluation considering:

☐ Disease, injuries, or deaths associated with product
☐ Assessment of hazard to various population segments
☐ Assessment of seriousness of the hazard
☐ Likelihood of occurrence of the hazard
☐ Consequences of continued distribution

Health Hazard Evaluation Documented: ☐ Yes


4.2 Phase 2: Notification

Step 4: FDA Notification (21 CFR 7.46)

Actions:
☐ Notify FDA District Office of recall initiation
☐ Provide required information:
☐ Product identification (name, description, codes)
☐ Reason for recall and hazard involved
☐ Date and circumstances of problem discovery
☐ Evaluation of risk
☐ Quantity of product involved
☐ Distribution information
☐ Copy of recall communication

FDA Contact:

Field Information
District Office [________________________________]
Phone [________________________________]
Email [________________________________]
Date/Time Notified [________________________________]
Person Contacted [________________________________]

Step 5: Consignee Notification (21 CFR 117.139(b)(1))

Recall Communication Must Include:

☐ "RECALL" prominently displayed (not "market withdrawal" or "stock recovery")
☐ Product name, description, identifying codes
☐ Reason for recall
☐ Specific action required (stop sale, return, destroy)
☐ Instructions for handling affected product
☐ Contact information for questions
☐ Request for confirmation of receipt and action taken

Notification Methods:

☐ Phone calls (priority for Class I)
☐ Email with read receipt
☐ Fax
☐ Overnight delivery
☐ Certified mail

Sub-Recall Notification:
☐ Instruct consignees to extend recall to their customers


4.3 Phase 3: Public Notification (21 CFR 117.139(b)(2))

Step 6: Public Notification (when appropriate)

Public notification appropriate when:

☐ Product may be in consumers' possession
☐ Health hazard is significant
☐ Wide distribution to consumers
☐ FDA recommends public notification

Public Notification Methods:

☐ Press release
☐ Company website
☐ Social media
☐ FDA posting (FDA will post in Enforcement Report)
☐ Direct consumer notification (if contact info available)
☐ Point-of-sale notices (retail)

Press Release Must Include:

☐ Product name, size, UPC, lot codes
☐ Reason for recall
☐ Potential health risk
☐ Instructions for consumers
☐ Photo of product/packaging
☐ Contact information
☐ Whether illnesses have been reported


4.4 Phase 4: Recall Execution

Step 7: Product Retrieval

Actions:
☐ Coordinate product return logistics
☐ Track product returned from each consignee
☐ Segregate and secure returned product
☐ Maintain chain of custody documentation
☐ Prevent re-entry into commerce

Product Tracking:

Consignee Quantity Shipped Quantity Returned Status
[________________________________] [________________________________] [________________________________] ☐ Complete
[________________________________] [________________________________] [________________________________] ☐ Complete

Step 8: Effectiveness Checks (21 CFR 117.139(b)(3))

Purpose: Verify that all consignees have received recall notification and taken appropriate action.

Effectiveness Check Levels:

Level % of Consignees When Used
A 100% Urgent, life-threatening
B >10% High priority
C 10% Average priority
D 2% Low priority
E 0% FDA discretion

Effectiveness Check Methods:

☐ Phone calls
☐ Personal visits
☐ Letters requiring response
☐ Combination

Documentation:

Date Consignee Method Notified Product Disposition Confirmed
[__/__/____] [________________________________] ☐ Phone ☐ Visit ☐ Letter ☐ Yes ☐ Yes ☐ Pending

4.5 Phase 5: Product Disposition (21 CFR 117.139(b)(4))

Step 9: Product Disposition

Disposition Options:

Destruction - Product destroyed under supervision
Return to Manufacturer - Product returned for destruction/evaluation
Reconditioning - Product reworked to eliminate hazard
Conversion to Non-Food Use - Diverted to safe alternative use

Destruction Procedures:

☐ Witnessed destruction
☐ Certificate of destruction obtained
☐ Photos/video documentation
☐ Quantity destroyed recorded

Documentation:

Product/Lot Quantity Disposition Method Date Witness Documentation
[________________________________] [________________________________] [________________________________] [__/__/____] [________________________________] ☐ Attached

4.6 Phase 6: Recall Termination

Step 10: Recall Completion

Recall may be terminated when:

☐ All consignees notified
☐ Effectiveness checks completed to required level
☐ All recoverable product accounted for
☐ Product properly disposed of
☐ FDA concurs with termination (recommended)

Recall Summary Report:

Metric Number/Percentage
Total Consignees Notified [________________________________]
Consignee Response Rate [____]%
Total Product in Distribution [________________________________]
Total Product Recovered [________________________________]
Recovery Rate [____]%
Product Destroyed [________________________________]
Product Reconditioned [________________________________]

SECTION 5: RECORDS AND DOCUMENTATION

5.1 Traceability Requirements

The following records must be maintained and accessible within 24 hours:

☐ Production/batch records
☐ Ingredient lot traceability
☐ Shipping/distribution records
☐ Customer/consignee list with contact information
☐ Product coding/dating system documentation

5.2 Recall Records

Maintain complete records of:

☐ Health hazard evaluation
☐ Recall decision documentation
☐ FDA notification and communications
☐ Consignee notification copies
☐ Press releases and public communications
☐ Effectiveness check logs
☐ Product disposition records
☐ Recall team meeting minutes
☐ Final recall summary report

5.3 Record Retention

Recall records retained for: [____] years minimum (recommend 6+ years)


SECTION 6: MOCK RECALL EXERCISES

6.1 Exercise Requirements

Mock recalls shall be conducted:

☐ Annually
☐ Semi-annually
☐ When significant changes to products/distribution
☐ When key personnel change

6.2 Mock Recall Procedures

Exercise shall test:

☐ Product traceability (forward and backward)
☐ Consignee list accuracy
☐ Contact information accuracy
☐ Communication effectiveness
☐ Team response time
☐ Documentation completeness

6.3 Mock Recall Log

Date Product Tested Scope Time to Complete Pass/Fail Corrective Actions
[__/__/____] [________________________________] [________________________________] [________________________________] ☐ Pass ☐ Fail [________________________________]
[__/__/____] [________________________________] [________________________________] [________________________________] ☐ Pass ☐ Fail [________________________________]

SECTION 7: COMMUNICATION TEMPLATES

7.1 Consignee Recall Letter Template

[See Attachment A]

Key elements:
- URGENT: PRODUCT RECALL header
- Product identification
- Reason for recall
- Required action
- Response form
- Contact information

7.2 Press Release Template

[See Attachment B]

Key elements:
- FOR IMMEDIATE RELEASE
- Product details and codes
- Reason for recall
- Consumer instructions
- Contact information
- Company statement

7.3 Consumer FAQ Template

[See Attachment C]


SECTION 8: ATTACHMENTS

Attachment A: Consignee Recall Letter Template
Attachment B: Press Release Template
Attachment C: Consumer FAQ Template
Attachment D: Recall Decision Tree
Attachment E: Consignee List (maintained separately - confidential)
Attachment F: FDA District Office Contact List
Attachment G: Effectiveness Check Form
Attachment H: Product Disposition Form
Attachment I: Mock Recall Evaluation Form
Attachment J: [________________________________]


SECTION 9: REVISION HISTORY

Version Date Description of Changes Approved By
1.0 [__/__/____] Initial release [________________________________]
[____] [__/__/____] [________________________________] [________________________________]
[____] [__/__/____] [________________________________] [________________________________]

IMPORTANT REGULATORY NOTES

FSMA Recall Plan Requirements (21 CFR 117.139)

Written recall plan must include procedures that:
1. Notify direct consignees - including instructions for return/disposal
2. Notify the public - when appropriate to protect public health
3. Conduct effectiveness checks - verify recall is being carried out
4. Dispose of recalled product - appropriately (destroy, recondition, etc.)

FDA Notification

  • Voluntary recalls should be reported to FDA
  • FDA does not approve recalls but will classify and may recommend strategy changes
  • FDA will post recall in weekly Enforcement Report

Recall vs. Market Withdrawal vs. Stock Recovery

  • Recall: Firm's removal/correction of marketed product that FDA considers violative
  • Market Withdrawal: Removal for minor issues not subject to FDA action (e.g., off-taste)
  • Stock Recovery: Removal of product not yet distributed

Mandatory Recall Authority

Under FSMA Section 423, FDA has authority to order mandatory recall if:
- Reasonable probability of serious adverse health consequences or death
- Firm has not voluntarily recalled
- Other actions are not adequate


SOURCES AND REFERENCES

  • 21 CFR Part 7 Subpart C - Recalls
  • 21 CFR 117.139 - Recall Plan
  • FDA Guidance: Initiation of Voluntary Recalls Under 21 CFR Part 7
  • FDA Guidance: Product Recalls, Including Removals and Corrections
  • FDA Regulatory Procedures Manual Chapter 7

This template is provided for informational purposes only. Each recall plan must be tailored to the specific facility and products involved. Consult with an FDA regulatory professional to ensure compliance.

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Last updated: February 2026