SUBSCRIPTION SERVICE AGREEMENT

Effective Date: [DATE]
Last Updated: [DATE]

TABLE OF CONTENTS

1. Introduction and Acceptance
2. Definitions
3. Subscription Plans and Pricing
4. Account Registration
5. Billing and Payment Terms
6. Automatic Renewal Terms
7. Cancellation and Refunds
8. Free Trials and Promotional Offers
9. Subscription Modifications
10. Service Access and Use
11. Suspension and Termination
12. Intellectual Property
13. Privacy and Data
14. Disclaimers and Limitations
15. Dispute Resolution
16. General Provisions
17. State-Specific Disclosures
18. Contact Information

1. INTRODUCTION AND ACCEPTANCE

1.1 Agreement

This Subscription Service Agreement ("Agreement") is a legally binding contract between you ("Subscriber," "you," or "your") and [COMPANY NAME], a [STATE] [ENTITY TYPE] ("Company," "we," "us," or "our") governing your subscription to our services.

1.2 Services Covered

This Agreement covers the following subscription service(s):

☐ [SERVICE NAME] - [Brief description]

☐ [ADDITIONAL SERVICES, if applicable]

1.3 Acceptance of Terms

By subscribing to our Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement. Your acceptance occurs when you:

☐ Click "Subscribe," "Start Subscription," or similar button

☐ Complete the subscription signup process

☐ Provide payment information for subscription billing

☐ Continue using the Service after the effective date of any updates

2. DEFINITIONS

"Billing Cycle" means the recurring period (monthly, annually, etc.) for which you are charged for the Service.

"Billing Date" means the date on which you are charged for each Billing Cycle.

"Cancellation" means terminating your subscription so no future charges occur.

"Free Trial" means a promotional period during which you can use the Service without charge.

"Renewal Date" means the date your subscription automatically renews for a new term.

"Service" means the subscription service(s) you have subscribed to.

"Subscription Fee" means the amount charged for each Billing Cycle.

"Subscription Term" means the length of each Billing Cycle (e.g., monthly, annual).

3. SUBSCRIPTION PLANS AND PRICING

3.1 Available Plans

We offer the following subscription plans:

3.2 Pricing

☐ Prices are displayed in [USD/CURRENCY]

☐ Prices do NOT include applicable taxes

☐ Taxes will be calculated and displayed at checkout

☐ Total price including taxes is shown before you subscribe

3.3 Price Changes

We may change subscription prices with notice:

☐ We will provide at least [30] days' notice before price changes take effect

☐ Notice will be sent to your registered email address

☐ Price changes take effect at your next Renewal Date after the notice period

☐ If you do not agree to the new price, you may cancel before the Renewal Date

4. ACCOUNT REGISTRATION

4.1 Account Requirements

To subscribe, you must:

☐ Create an account with accurate information

☐ Be at least [18] years of age (or age of majority in your jurisdiction)

☐ Provide a valid email address

☐ Provide valid payment information

4.2 Account Security

You are responsible for:

☐ Maintaining the confidentiality of your login credentials

☐ All activity that occurs under your account

☐ Notifying us immediately of unauthorized account use

4.3 Account Information

You agree to:

☐ Provide accurate and complete registration information

☐ Update your information promptly when it changes

☐ Keep your payment information current

5. BILLING AND PAYMENT TERMS

5.1 Payment Authorization

IMPORTANT: AUTOMATIC BILLING DISCLOSURE

By subscribing, you authorize us to charge your payment method:

☐ The Subscription Fee for your selected plan

☐ On a recurring basis according to your Billing Cycle

☐ Applicable taxes

☐ Until you cancel your subscription

5.2 Billing Cycle

☐ Monthly subscriptions: Billed every month on the same date you subscribed

☐ Annual subscriptions: Billed every 12 months on the same date you subscribed

☐ If your Billing Date falls on a day that doesn't exist in a month (e.g., the 31st), you will be billed on the last day of that month

5.3 Payment Methods

We accept the following payment methods:

☐ Credit Cards (Visa, Mastercard, American Express, Discover)

☐ Debit Cards

☐ PayPal

☐ [OTHER PAYMENT METHODS]

5.4 Failed Payments

If your payment fails:

☐ We will attempt to process payment again

☐ We may notify you to update your payment information

☐ Your access may be suspended until payment is successful

☐ If payment fails after multiple attempts, your subscription may be cancelled

5.5 Payment Processing

☐ Payments are processed by [PAYMENT PROCESSOR]

☐ We do not store complete payment card information

☐ Payment processing is subject to the processor's terms

6. AUTOMATIC RENEWAL TERMS

[// GUIDANCE: This section must comply with CA, NY, and other state auto-renewal laws. Clear and conspicuous disclosure is required.]

6.1 AUTOMATIC RENEWAL DISCLOSURE

⚠️ IMPORTANT: YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW

☐ Your subscription will automatically renew at the end of each Billing Cycle

☐ You will be charged the then-current Subscription Fee

☐ Renewal will continue until you cancel

☐ You must cancel before the Renewal Date to avoid being charged

6.2 Renewal Charges

6.3 How to Cancel to Avoid Renewal Charges

To prevent automatic renewal, you must cancel:

☐ BEFORE your Renewal Date

☐ Using one of the cancellation methods in Section 7

☐ Cancellations are effective at the end of your current Billing Cycle

6.4 Renewal Reminders

[// GUIDANCE: Required under California law for annual subscriptions and FTC rules.]

For annual subscriptions, we will send you a reminder:

☐ [15-45] days before your Renewal Date

☐ To the email address associated with your account

☐ The reminder will include renewal date, price, and cancellation instructions

For free trial conversions lasting more than 31 days:

☐ We will send a reminder [3-21] days before the paid subscription begins

6.5 Affirmative Consent

By subscribing, you provide your express consent to:

☐ The automatic renewal terms described above

☐ Recurring charges to your payment method

☐ This consent is required to complete your subscription

7. CANCELLATION AND REFUNDS

7.1 Your Right to Cancel

[// GUIDANCE: Must provide "easy-to-use" cancellation mechanism per CA law and FTC Click-to-Cancel rule.]

You may cancel your subscription at any time.

7.2 How to Cancel

Cancellation must be at least as easy as signing up. You can cancel by:

☐ Online (Recommended):
- Log into your account at [WEBSITE URL]
- Go to "Account Settings" or "Subscription"
- Click "Cancel Subscription"
- Follow the prompts to confirm

☐ By Email:
- Send cancellation request to [CANCELLATION EMAIL]
- Include your account email and reason for cancelling

☐ By Phone:
- Call [CUSTOMER SERVICE PHONE]
- Hours: [BUSINESS HOURS]

☐ By Mail:
- Send written notice to:
[COMPANY NAME]
Attn: Cancellation
[STREET ADDRESS]
[CITY, STATE ZIP CODE]

7.3 Cancellation Confirmation

☐ You will receive confirmation of your cancellation within [3] business days

☐ Confirmation will be sent to your registered email address

☐ Keep your confirmation for your records

7.4 Effect of Cancellation

When you cancel:

☐ You will NOT be charged for any future Billing Cycles

☐ You will retain access to the Service until the end of your current Billing Cycle

☐ Your subscription will NOT automatically renew

☐ After the Billing Cycle ends, your access to premium features will terminate

7.5 Refund Policy

Monthly Subscriptions:

☐ No refunds for partial months

☐ You retain access until the end of your current Billing Cycle

Annual Subscriptions:

☐ [CHOOSE ONE:]
- No refunds for partial years
- OR Pro-rated refund for unused months (less [X%] early termination fee)
- OR Full refund within first [30] days ("money-back guarantee")

Exceptions:

☐ Refunds may be provided for billing errors

☐ Refunds may be provided if Service is materially unavailable

☐ Refunds as required by applicable law

7.6 Refund Timing

☐ Approved refunds are processed within [5-10] business days

☐ Refunds are issued to the original payment method

☐ It may take an additional [5-10] days for the refund to appear

8. FREE TRIALS AND PROMOTIONAL OFFERS

8.1 Free Trial Terms

[// GUIDANCE: Clear disclosure of post-trial billing is required by FTC and state laws.]

If you sign up for a free trial:

☐ Your free trial lasts [X] days

☐ You will have access to [describe trial features]

☐ You must provide valid payment information to start the trial

⚠️ AUTOMATIC CONVERSION TO PAID SUBSCRIPTION:

☐ Your free trial will automatically convert to a paid subscription

☐ You will be charged $[X.XX] on [date or "the day after your trial ends"]

☐ To avoid charges, you must cancel before the trial ends

8.2 How to Cancel During Free Trial

☐ Cancel at any time during your free trial using the methods in Section 7

☐ You will NOT be charged if you cancel before the trial ends

☐ After cancellation, you may lose access immediately or at trial end (see [POLICY])

8.3 Free Trial Limitations

☐ One free trial per person

☐ Free trials cannot be combined with other offers

☐ We reserve the right to determine free trial eligibility

☐ We may require identity verification to prevent abuse

8.4 Promotional Pricing

If you subscribe at a promotional price:

☐ The promotional price applies for the stated promotional period

☐ After the promotional period, your subscription renews at the regular price

☐ You will be notified of the regular price before renewal

9. SUBSCRIPTION MODIFICATIONS

9.1 Upgrading Your Plan

☐ You may upgrade to a higher-tier plan at any time

☐ Price difference will be prorated for the current Billing Cycle

☐ Upgraded features take effect immediately

9.2 Downgrading Your Plan

☐ You may downgrade to a lower-tier plan

☐ Downgrade takes effect at the beginning of your next Billing Cycle

☐ You retain higher-tier features until the current Billing Cycle ends

9.3 Changing Billing Cycle

☐ You may change from monthly to annual (or vice versa)

☐ Changes take effect at your next Renewal Date

☐ Contact us to change your billing cycle

9.4 Pausing Subscriptions

[// GUIDANCE: Optional - include if you offer subscription pausing.]

☐ You may pause your subscription for up to [X] months

☐ During the pause, you will not be charged

☐ Access to premium features will be suspended during the pause

☐ Your subscription resumes automatically after the pause period

10. SERVICE ACCESS AND USE

10.1 Service Availability

☐ We strive to make the Service available 24/7

☐ Service may be unavailable due to maintenance, updates, or technical issues

☐ We do not guarantee uninterrupted access

10.2 Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with our Acceptable Use Policy.

10.3 Account Limitations

☐ Your subscription is for your personal use only

☐ You may not share your account credentials

☐ You may not allow others to access the Service through your account

☐ Business or commercial use may require a different subscription tier

11. SUSPENSION AND TERMINATION

11.1 Suspension by Company

We may suspend your access if:

☐ Your payment fails and remains unpaid

☐ You violate these terms or our policies

☐ We detect fraudulent or abusive activity

☐ Required by law or court order

11.2 Termination by Company

We may terminate your subscription if:

☐ You materially breach this Agreement

☐ Payment remains unpaid after multiple attempts

☐ You engage in prohibited conduct

☐ Required by law

11.3 Effect of Suspension or Termination

☐ Access to the Service will be disabled

☐ No refund is provided for suspension due to your breach

☐ You remain liable for any unpaid fees

12. INTELLECTUAL PROPERTY

12.1 Company Property

The Service, including all content, features, and functionality, is owned by us or our licensors and is protected by intellectual property laws.

12.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your personal, non-commercial purposes during your active subscription.

12.3 Restrictions

You may not:

☐ Copy, modify, or distribute Service content

☐ Reverse engineer or decompile the Service

☐ Use the Service to develop competing products

☐ Remove proprietary notices from the Service

13. PRIVACY AND DATA

13.1 Privacy Policy

Our collection and use of your personal information is governed by our Privacy Policy at [PRIVACY POLICY URL].

13.2 Account Data

☐ We retain your account data during your subscription

☐ After cancellation, data is retained per our Privacy Policy

☐ You may request deletion of your data as provided by law

14. DISCLAIMERS AND LIMITATIONS

14.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

14.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY SHALL NOT EXCEED THE SUBSCRIPTION FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

15. DISPUTE RESOLUTION

15.1 Governing Law

This Agreement is governed by the laws of the State of [STATE], without regard to conflict of law principles.

15.2 Informal Resolution

Before filing a formal claim, contact us at [CUSTOMER SERVICE EMAIL] to attempt informal resolution within [30] days.

15.3 Arbitration

[// GUIDANCE: Select one option.]

☐ OPTION A: Binding Arbitration

Disputes shall be resolved by binding arbitration under the rules of [AAA/JAMS]. Arbitration shall occur in [CITY, STATE].

☐ OPTION B: Court Jurisdiction

Disputes shall be resolved in courts located in [COUNTY, STATE].

15.4 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS.

16. GENERAL PROVISIONS

16.1 Entire Agreement

This Agreement constitutes the entire agreement regarding your subscription.

16.2 Severability

If any provision is unenforceable, the remaining provisions remain in effect.

16.3 Amendment

We may amend this Agreement with notice. Continued use after the effective date constitutes acceptance.

16.4 Assignment

You may not assign this Agreement. We may assign without restriction.

16.5 Electronic Communications

You consent to receive communications electronically regarding your subscription.

17. STATE-SPECIFIC DISCLOSURES

17.1 California Residents

Per California Business & Professions Code Section 17600 et seq.:

☐ Your subscription will automatically renew as described above

☐ You may cancel at any time using the methods described in Section 7

☐ Cancellation is easy and does not require calling or mailing a form

☐ You will receive renewal reminders as required by California law

17.2 New York Residents

Per New York General Business Law Section 527-a:

☐ Clear and conspicuous disclosure of automatic renewal terms is provided

☐ Your affirmative consent to automatic renewal is required

☐ You will receive advance notice before price increases

☐ A cancel button is available in our mobile app (if applicable)

17.3 Illinois Residents

Per the Illinois Automatic Contract Renewal Act:

☐ Automatic renewal terms are disclosed clearly and conspicuously

☐ You have acknowledged these terms before being charged

18. CONTACT INFORMATION

[COMPANY NAME]
[STREET ADDRESS]
[CITY, STATE ZIP CODE]

Customer Service:
Email: [CUSTOMER SERVICE EMAIL]
Phone: [CUSTOMER SERVICE PHONE]
Hours: [BUSINESS HOURS]

Cancellation Requests:
Email: [CANCELLATION EMAIL]
Online: [CANCELLATION URL]

Billing Questions:
Email: [BILLING EMAIL]

SUBSCRIPTION CONFIRMATION

By subscribing, you confirm that you have read, understood, and agree to:

☐ This Subscription Service Agreement

☐ The automatic renewal terms in Section 6

☐ The cancellation and refund terms in Section 7

☐ Our Privacy Policy

DOCUMENT CONTROL

Legal Review: ☐ Completed Date: _________ Reviewer: _________

This Subscription Service Agreement template is provided for informational purposes. Auto-renewal requirements vary by jurisdiction. Consult with qualified legal counsel for specific compliance questions.