Slip and Fall / Premises Liability Demand Letter - Massachusetts

DEMAND FOR SETTLEMENT - PREMISES LIABILITY / SLIP AND FALL

COMMONWEALTH OF MASSACHUSETTS

[FIRM NAME]
Attorneys at Law
[Street Address]
[City, Massachusetts ZIP]
Telephone: [Phone]
Facsimile: [Fax]
Email: [Email]
Licensed in the Commonwealth of Massachusetts

DATE: [Date]

VIA CERTIFIED MAIL, RETURN RECEIPT REQUESTED
AND FIRST-CLASS MAIL

[Claims Representative Name / General Counsel]
[Property Owner / Management Company / Insurance Company Name]
[Street Address]
[City, State ZIP]

RE: PREMISES LIABILITY DEMAND - SLIP AND FALL
Our Client: [Client Full Name]
Date of Incident: [Date of Fall]
Location of Incident: [Full Address of Property]
Property Owner: [Property Owner Name]
Claim Number: [Claim Number, if assigned]

Dear [Recipient Name]:

This firm represents [Client Name] ("Claimant") for injuries sustained on [Date of Incident] at premises owned and/or controlled by your insured/client, located at [Property Address] in [City/Town], [County] County, Massachusetts. This letter constitutes our formal demand for settlement.

I. MASSACHUSETTS-SPECIFIC LEGAL FRAMEWORK

A. Statute of Limitations

Massachusetts General Laws chapter 260, § 2A generally requires tort and personal-injury actions within three years after accrual. Counsel must calculate [Expiration Date] using the facts and any special notice, accrual, or defendant-specific rule.

B. Massachusetts Comparative Negligence

Massachusetts follows modified comparative negligence under Mass. Gen. Laws ch. 231, Section 85. A plaintiff may recover damages diminished in proportion to their percentage of negligence, provided the plaintiff's negligence is not greater than the total negligence of all defendants (i.e., plaintiff must be 50% or less at fault to recover).

Our client was exercising all reasonable care at the time of this incident and bears no fault.

C. Massachusetts Premises Liability Standards

Unified Duty of Reasonable Care:
An owner or person in control of premises owes lawful visitors a duty to use reasonable care under all the circumstances. Current Massachusetts model premises-liability instructions frame the elements as duty, failure to use reasonable care, causation, and damages.

For a transient unsafe condition, evidence ordinarily addresses whether the defendant or an employee caused it, actually knew of it, or reasonably should have known of it because it existed long enough, and whether reasonable steps were taken to prevent foreseeable injury.

D. Massachusetts Snow and Ice Liability

The Massachusetts Superior Court's current premises-liability instructions apply ordinary reasonable-care principles to snow and ice, including a naturally accumulated hazard. Reasonableness depends on the weather, anticipated foot traffic, foreseeable harm, and burden of removal; there is no fixed clearing deadline in those instructions.

[If snow/ice case:] Your insured failed to act within a reasonable time to remove or remediate the snow/ice accumulation that caused our client's fall.

E. Government and Snow/Ice Injury Notices

Massachusetts Tort Claims Act (Mass. Gen. Laws ch. 258):
Chapter 258, § 4 generally requires written presentment to the public employer's executive officer within two years after accrual, final denial (including deemed denial after six months), and suit within three years. The statute specifies alternative recipients for cities and towns and requires presentment to the Attorney General for the Commonwealth.

Defective Highway Statute (Mass. Gen. Laws ch. 84, Section 15):
For covered public-way defects, chapter 84, § 18 requires specified notice within 30 days, and § 15 contains a $5,000 maximum recovery against a county, city, town, or local water and sewer commission. For a private-premises or adjoining-way defect caused at least in part by weather-related snow or ice, § 21 applies the notice rules of §§ 18–20. Section 21 permits notice by posting it conspicuously on the premises and leaving it with an occupant; it does not say delivery to an occupant alone is sufficient. A failure to give notice is not a defense unless the defendant proves prejudice.

[If applicable to a public-employer claim:] Written presentment [was sent on DATE to RECIPIENT / will be sent before suit].

[If applicable to a covered private-premises snow or ice claim:] Signed written injury notice [was delivered on DATE to RECIPIENT / was posted on the premises and left with an occupant on DATE]. [If no timely notice was given, state facts supporting lack of prejudice: FACTS.]

II. PRESERVATION OF EVIDENCE - LITIGATION HOLD NOTICE

Please promptly preserve the following evidence relating to this incident and the subject premises, including:

• All surveillance video footage from the date of incident (interior and exterior cameras)
• Surveillance footage from 48 hours before and after the incident
• Incident/accident reports prepared by employees or management
• Witness statements taken at the time of incident
• Maintenance logs and repair records for the area of the fall
• Inspection records and checklists for the date of incident and prior 12 months
• Cleaning schedules and logs
• Weather records and reports from the date of incident
• Snow removal logs, contracts, and salt/sand application records
• Prior complaints regarding the hazardous condition
• Prior incidents or falls at the same or similar location
• Work orders and maintenance requests

Please suspend routine deletion or overwriting of the identified material while this claim is being evaluated.

III. STATEMENT OF FACTS

A. The Premises

The incident occurred at [Property Address], which is [describe property type] in [City/Town], [County] County, Massachusetts. At all relevant times, [Property Owner Name] owned, operated, and/or controlled the subject premises.

B. The Hazardous Condition

On the date of the incident, a dangerous and hazardous condition existed on the premises, specifically: [Describe the hazardous condition in detail]

[CUSTOMIZE BASED ON TYPE OF HAZARD:]

Wet/Slippery Floor: A liquid substance was present on the floor in the [specific location], creating an extremely slippery and dangerous walking surface. There were no warning signs, cones, or barriers in place.

Ice/Snow Accumulation: Snow and/or ice had accumulated at [location]. The response to that hazard should be assessed under the current reasonable-care standard described in Massachusetts Superior Court Civil Jury Instruction 4.01. The last precipitation ended on [date/time], and [number] hours had elapsed before our client's fall.

Uneven Walking Surface: A raised or uneven section of [flooring / sidewalk / parking lot] created a tripping hazard.

Defective Stairs/Steps: The stairway at [location] was defective due to [describe defect].

C. The Incident

On [Date of Incident], at approximately [Time], our client was [describe activity] when [he/she] [describe the fall]:

[Detailed narrative of the incident]

IV. LIABILITY ANALYSIS

A. Duty of Care

Your insured, as owner or person in control, owed our client as a lawful visitor a duty to use reasonable care under all the circumstances.

B. Breach of Duty

Your insured breached this duty by:

1. Failure to Maintain Safe Premises:

• [Describe specific failures]

2. Actual or Constructive Notice:
Your insured [created the hazardous condition / had actual knowledge of the condition / had constructive knowledge because the condition existed long enough that it should have been discovered through reasonable inspection].

3. [If Snow/Ice Case] Failure to Use Reasonable Care:
Under the current premises-liability instruction, your insured's response to the weather-related condition should be assessed under the circumstances. Your insured failed to:

• Respond reasonably given the weather, timing, property use, and conditions
• Apply adequate salt, sand, or de-icing agents
• Warn of the hazardous condition
• Implement reasonable snow removal procedures

C. Mode of Operation Doctrine

[For retail/self-service establishments:]
Massachusetts recognizes a mode-of-operation approach when the nature of the business or chosen operation creates a foreseeable unsafe condition. Proof that an unsafe condition existed, was reasonably foreseeable from that operation, and caused injury can satisfy the notice requirement, but the plaintiff must still prove that the defendant failed to take reasonable measures commensurate with the risk.

D. Causation

The dangerous condition was the direct and proximate cause of our client's fall and resulting injuries.

E. Comparative Negligence Defense Rejected

Our client exercised reasonable care and bears no fault for this incident:

• [Evidence of client's due care]
• The hazard was not open and obvious
• Our client had no reason to anticipate the danger

V. INJURIES AND MEDICAL TREATMENT

A. Immediate Injuries

As a direct and proximate result of the fall, our client sustained:

Primary Diagnoses:

• [Injury 1]
• [Injury 2]
• [Injury 3]

B. Medical Treatment

Emergency Treatment:
[Date and details of emergency care]

Subsequent Treatment:
[Details of follow-up care, specialists, therapy, etc.]

C. Current Status and Prognosis

[Current condition and future treatment needs]

VI. DAMAGES

A. Past Medical Expenses

B. Future Medical Expenses

C. Lost Wages

D. Non-Economic Damages

Our client claims the following supported non-economic losses:

• Physical pain and suffering
• Emotional distress
• Loss of enjoyment of life
• [Other non-economic damages]

E. Summary of Damages

VII. SETTLEMENT DEMAND

Based upon the evidence supporting liability, the severity of our client's injuries, and the damages incurred, we hereby demand:

$[DEMAND AMOUNT]

This demand will remain open for thirty (30) days from the date of this letter, expiring on [Expiration Date].

Should you fail to respond within the specified time or fail to make a reasonable offer, we will file suit in the appropriate Massachusetts court.

VIII. DOCUMENTATION ENCLOSED

• Complete medical records from all treating providers
• Itemized medical bills
• Photographs of the incident location
• Photographs of injuries
• Incident report (if obtained)
• Employment records and wage verification
• Weather records (if applicable)
• [Other supporting documentation]

IX. CONCLUSION

The available evidence supports our position that your insured failed to use reasonable care and caused our client's injuries.

[If snow/ice case:] The evidence should be evaluated under ordinary reasonable-care principles, including for a natural accumulation of snow or ice.

We urge you to resolve this matter promptly.

Respectfully submitted,

[FIRM NAME]

By: _________________________________
[Attorney Name]
Massachusetts Board of Bar Overseers No. [Number]
Attorney for [Client Name]

ENCLOSURES: As noted above

cc: [Client Name]
File

MASSACHUSETTS-SPECIFIC PRACTICE NOTES

• Snow and ice: The current Superior Court instruction applies reasonable care without a fixed clearing deadline or a natural-accumulation exception.

• Lawful Visitors: Use the current model instructions' owner/control, reasonable-care, causation, and damages framework.

• Comparative Negligence: Modified (51% bar) - plaintiff cannot recover if more than 50% at fault.

• Public and Snow/Ice Notices: Analyze chapter 258, § 4 and chapter 84, §§ 15, 18, and 21 immediately; the required recipient and consequences differ by claim.

VERIFIED SOURCES

• Massachusetts General Court, G.L. c. 260, § 2A: https://malegislature.gov/Laws/GeneralLaws/PartIII/TitleV/Chapter260/Section2A
• Massachusetts General Court, G.L. c. 231, § 85: https://malegislature.gov/Laws/GeneralLaws/PartIII/TitleII/Chapter231/Section85
• Massachusetts General Court, G.L. c. 258, § 4: https://malegislature.gov/Laws/GeneralLaws/PartIII/TitleIV/Chapter258/Section4
• Massachusetts General Court, G.L. c. 84, § 15: https://malegislature.gov/Laws/GeneralLaws/PartI/TitleXIV/Chapter84/Section15
• Massachusetts General Court, G.L. c. 84, §§ 18 and 21: https://malegislature.gov/Laws/GeneralLaws/PartI/TitleXIV/Chapter84/Section18 and https://malegislature.gov/Laws/GeneralLaws/PartI/TitleXIV/Chapter84/Section21
• Massachusetts Superior Court, Premises Liability Instruction 4.01 (revised May 2024): https://www.mass.gov/doc/401-breach-of-duty/download
• Massachusetts Trial Court Law Libraries, snow and ice law guide: https://www.mass.gov/info-details/massachusetts-law-about-snow-and-ice