Lemon Law Demand Letter — Utah

UTAH NEW MOTOR VEHICLE WARRANTIES ACT NOTICE AND DEMAND

Send by certified mail or another method that provides reliable proof of delivery.

Date: [__/__/____]

To Manufacturer

[Manufacturer Legal Name]

Attn: Consumer Affairs / Warranty Claims

[Address]

[City, State ZIP]

Copy to Authorized Dealer

[Dealer Name]

[Address]

[City, Utah ZIP]

Re: Report of nonconformity and request for relief under Utah Code Chapter 13, Part 20

Dear Sir or Madam:

I represent [________________________________] concerning the vehicle identified above. This letter reports the continuing warranty nonconformity to the manufacturer and requests prompt repair and resolution under the Utah New Motor Vehicle Warranties Act.

Utah Code § 13-20-3 permits a timely report to the manufacturer, its agent, or its authorized dealer. This direct written notice documents the report; it is not an assertion that Chapter 20 always requires a separate certified-mail demand to the manufacturer.

1. COVERAGE SCREEN

The Consumer is an individual who entered into the [purchase / lease / covered transfer] other than for resale or sublease during the period described in Utah Code § 13-20-5. See Utah Code § 13-20-2(1).

Before the Consumer's transaction, the vehicle had never been titled or registered and had been driven fewer than 7,500 miles. See Utah Admin. Code R152-20-2.

Complete the applicable vehicle category:

• ☐ Motor vehicle sold in Utah;
• ☐ Motorcycle sold in Utah and designed primarily for paved-highway use; or
• ☐ Self-propelled vehicle and chassis portion of a motor home sold in Utah.

The vehicle is not a road tractor, truck tractor, mobile home, off-road motorcycle, electric-assisted bicycle, moped, motor-assisted scooter, or other excluded vehicle. Its gross laden weight is not over 14,000 pounds, unless it is a motor home or farm tractor within the statutory exception. Utah Code § 13-20-2(4).

Recreational vehicle trailer warning

If the product is a new travel trailer, camping trailer, or fifth-wheel trailer rather than a motor vehicle, do not use the ordinary § 13-20-4 refund/replacement demand without Utah counsel's review. Utah Code § 13-20-8 instead requires manufacturer-paid mediation through the Consumer Arbitration Program for Recreation Vehicles when its specific written-notice, roof/subfloor/wall, four-attempt, persistence, substantial-impairment, and noncommercial-use conditions are met.

2. WARRANTY AND TIMELY REPORT

The nonconformity was reported during the express-warranty term or within one year after original delivery, whichever period expired earlier. Defendant must make the repairs necessary to conform the vehicle to the express warranty even if the repairs occur after that reporting period. Utah Code § 13-20-3.

3. NONCONFORMITY

Describe each defect or condition and how it substantially impairs use, market value, or safety:

1. [________________________________]
2. [________________________________]
3. [________________________________]

The condition is not the result of consumer abuse, neglect, or unauthorized modification or alteration. See Utah Code § 13-20-4(4).

4. REPAIR HISTORY

The presumption in Utah Code § 13-20-5 applies because:

• ☐ The same nonconformity was subject to repair four or more times within the earlier of the express-warranty term or one year after original delivery and continues to exist.
• ☐ The vehicle was out of service because of repair for at least 30 cumulative business days within that period.
• ☐ Both grounds apply.
• ☐ Other facts show a reasonable number of repair attempts: [________________________________].

Any extension for a period when repair services were unavailable because of war, invasion, strike, fire, flood, or other natural disaster is [not applicable / calculated as follows: ________________________________]. Utah Code § 13-20-5(2).

5. REQUEST FOR FINAL REPAIR AND RESOLUTION

Please provide within 14 calendar days—a requested response period, not a statutory cure deadline—the authorized facility, appointment date, and repair plan for a final attempt to conform the vehicle to the express warranty.

If the manufacturer remains unable to conform the vehicle after a reasonable number of attempts, Utah Code § 13-20-4(1) requires the manufacturer to replace it with a comparable new motor vehicle or accept its return and refund the full purchase price, including collateral charges, less a reasonable allowance for use.

The Consumer prefers:

• ☐ Replacement with a comparable new motor vehicle; or
• ☐ Return and refund under Utah Code § 13-20-4.

This preference does not assert that the statute gives the Consumer an absolute election between replacement and refund.

6. REFUND AND USE-ALLOWANCE WORKSHEET

Under Utah Code § 13-20-4(2), the use allowance is limited to use before the first report and later periods when the vehicle was not out of service for repair. Under Utah Admin. Code R152-20-2, the mileage-rate cap is purchase price divided by 100,000, but not less than $0.10 per mile or more than $0.21 per mile. The rule does not charge the Consumer for delivery mileage or mileage while the vehicle was being repaired.

Any refund must be allocated among the Consumer, lienholders, and lessors as their interests appear. On receipt of a refund or replacement, the Consumer, lienholder, or lessor will furnish clear title and possession as required by Utah Code § 13-20-4(3).

7. INFORMAL DISPUTE PROCEDURE AND DIVISION REVIEW

Please state whether the manufacturer maintains an informal dispute settlement procedure that complies with 16 C.F.R. Part 703 and applies to this claim. If so, provide the current procedure and filing instructions. Utah Code § 13-20-7 requires the Consumer to resort first to a qualifying procedure before the § 13-20-4 refund or replacement remedy applies.

If the claim is not resolved, the Consumer will submit it to the Utah Division of Consumer Protection for investigation and evaluation. Utah Code § 13-20-6(1) requires that step before a consumer commences an action under Chapter 20.

Current status:

• ☐ No qualifying manufacturer procedure has been identified.
• ☐ Consumer will submit to the identified qualifying procedure.
• ☐ Consumer completed the procedure on [__/__/____].
• ☐ Consumer filed with the Division on [__/__/____].
• ☐ The Division completed its investigation and evaluation on [__/__/____].

8. RESPONSE AND PRESERVATION

Please respond to:

[Name]

[Address]

[Telephone]

[Email]

Please preserve the vehicle-specific warranty file, repair orders, diagnostic data, communications, and technical service materials relevant to the reported nonconformity.

Chapter 20 does not impose liability on an authorized dealer except regarding a written express warranty made by that dealer apart from the manufacturer's warranty. Utah Code § 13-20-6(2). Any request to the dealer in this letter is for repair coordination and record preservation unless counsel states a separately verified claim.

Respectfully,

________________________________

[Consumer or Attorney Name]

[Utah Bar Number, if attorney]

[Address]

[Telephone]

[Email]

ENCLOSURES

• ☐ Purchase, lease, or transfer documents
• ☐ Express written warranty
• ☐ Repair orders and invoices
• ☐ Business-day out-of-service calculation
• ☐ Photographs, video, or diagnostic records
• ☐ Prior correspondence
• ☐ Lien or lease payoff statement
• ☐ Refund and use-allowance worksheet

SOURCES AND REFERENCES

• Utah Legislature — New Motor Vehicle Warranties Act index
• Utah Legislature — current § 13-20-2 definitions, effective May 6, 2026
• Utah Legislature — § 13-20-3 timely report and duty to repair
• Utah Legislature — current § 13-20-4 replacement, refund, use allowance, and defenses
• Utah Legislature — § 13-20-5 reasonable-attempt presumptions
• Utah Legislature — § 13-20-6 enforcement and Division prerequisite
• Utah Legislature — § 13-20-7 informal dispute procedure
• Utah Legislature — § 13-20-8 recreational vehicle trailer mediation
• Utah Office of Administrative Rules — current R152-20