FORECLOSURE RESCUE SCAM COMPLAINT
IMPORTANT: IMMEDIATE ACTIONS
If you believe you are the victim of a foreclosure rescue scam, take these steps immediately:
- ☐ STOP ALL PAYMENTS to the suspected scammer
- ☐ DO NOT SIGN any additional documents
- ☐ CONTACT YOUR MORTGAGE SERVICER directly using the number on your monthly statement
- ☐ CONTACT A HUD-APPROVED HOUSING COUNSELOR at 1-800-569-4287 (free service)
- ☐ FILE COMPLAINTS with the agencies listed below
- ☐ CONSULT AN ATTORNEY immediately
PART 1: COMPLAINT INFORMATION FORM
A. YOUR INFORMATION (VICTIM)
Full Legal Name: ________________________________________________
Address: ________________________________________________
________________________________________________
City: __________________ State: _____ ZIP: ___________
Telephone (Primary): (______) _______ - ____________
Telephone (Alternate): (______) _______ - ____________
Email Address: ________________________________________________
Best Time to Contact: ☐ Morning ☐ Afternoon ☐ Evening
B. PROPERTY INFORMATION
Property Address: ________________________________________________
________________________________________________
City: __________________ State: _____ ZIP: ___________
Mortgage Servicer: ________________________________________________
Loan Number: ________________________________________________
Current Loan Status:
☐ Current ☐ Delinquent ☐ In Foreclosure ☐ Sold at Foreclosure ☐ Unknown
C. SUSPECTED SCAMMER INFORMATION
Individual/Company Name: ________________________________________________
Also Known As (Other Names Used): ________________________________________________
Address: ________________________________________________
________________________________________________
City: __________________ State: _____ ZIP: ___________
Telephone Number(s): ________________________________________________
Email Address(es): ________________________________________________
Website(s): ________________________________________________
How Did You Learn About This Individual/Company?
☐ Mail solicitation
☐ Phone call (unsolicited)
☐ Internet advertisement
☐ Television/Radio advertisement
☐ Sign/Flyer/Door hanger
☐ Referral from: ________________________________________________
☐ Other: ________________________________________________
PART 2: DESCRIPTION OF SCAM
A. TYPE OF SCAM (Check all that apply)
Upfront Fee Scams:
☐ Company/individual charged fee before providing any services
☐ Company/individual promised to stop foreclosure for a fee
☐ Company/individual guaranteed loan modification for a fee
☐ Company/individual charged for "forensic loan audit"
Bait and Switch Scams:
☐ Signed documents that turned out to transfer property title
☐ Signed "loan modification" documents that were actually a new loan
☐ Was told it was a loan modification but it was a deed transfer
☐ Was told it was temporary but signed away ownership
Rent-to-Own/Leaseback Scams:
☐ Was told to transfer deed and lease back property
☐ Promised I could buy back the property later
☐ Made rent payments but was told property was sold
☐ Was evicted from my own home
Phantom Help Scams:
☐ Company/individual took fee and did nothing
☐ Company/individual stopped communicating after receiving money
☐ Company/individual made false promises about services
☐ Company/individual provided worthless "services"
Equity Skimming Scams:
☐ Company/individual promised to sell home and give me equity
☐ Company/individual took equity and left me with debt
☐ Company/individual refinanced and took cash out
☐ Company/individual stripped equity from property
Fake Government Program Scams:
☐ Claimed to be affiliated with government program
☐ Used government-sounding name or acronym
☐ Claimed to have special access to government programs
☐ Impersonated government official
Other Types:
☐ Mass joinder lawsuit scam
☐ Bankruptcy mills
☐ Other: ________________________________________________
B. TIMELINE OF EVENTS
Please provide a detailed timeline of what happened:
Initial Contact:
Date: _______________
How contacted: ________________________________________________
What was said/promised: ________________________________________________
________________________________________________
Subsequent Communications:
(Add additional rows as needed)
| Date | Type of Contact | What Happened |
|---|---|---|
Documents Signed:
(List all documents you signed)
| Date | Document Description | Copy Attached? |
|---|---|---|
| ☐ Yes ☐ No | ||
| ☐ Yes ☐ No | ||
| ☐ Yes ☐ No |
Payments Made:
| Date | Amount | Method (Check/Cash/Wire/Credit Card) | To Whom |
|---|---|---|---|
| $ | |||
| $ | |||
| $ | |||
| $ |
Total Amount Paid: $________________
C. DETAILED NARRATIVE
Please describe in your own words what happened:
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
(Attach additional pages if needed)
D. RED FLAGS OBSERVED (Check all that apply)
☐ Charged an upfront fee before providing any services
☐ Told me to stop paying my mortgage
☐ Told me not to contact my lender
☐ Guaranteed to stop foreclosure or get a loan modification
☐ Told me to make payments directly to them instead of my lender
☐ Pressured me to sign documents immediately
☐ Would not explain documents I was signing
☐ Asked me to sign blank documents
☐ Told me to transfer my deed to them temporarily
☐ Asked me to lie on documents
☐ Said they were from the government or affiliated with government program
☐ Called me from the National Do Not Call Registry
☐ Contacted me from jail/prison
☐ Other: ________________________________________________
E. CURRENT STATUS
What is the current status of your property?
☐ I still own the property
☐ Property was sold at foreclosure
☐ Property was transferred to scammer
☐ Property was sold to third party
☐ Unknown
What is the current status of your mortgage?
☐ Still in default
☐ Foreclosure is pending
☐ Loan was modified (legitimately)
☐ Loan was paid off
☐ Unknown
Have you been contacted by the scammer recently?
☐ Yes - Date of last contact: _______________
☐ No
PART 3: SUPPORTING DOCUMENTATION
Please attach copies (keep originals) of:
☐ All documents signed with suspected scammer
☐ All contracts or agreements
☐ All correspondence (letters, emails, texts)
☐ Receipts or proof of payments made
☐ Canceled checks (front and back)
☐ Bank statements showing payments
☐ Wire transfer confirmations
☐ Credit card statements showing charges
☐ Advertisements, flyers, or solicitations received
☐ Business cards
☐ Screenshots of websites or text messages
☐ Voicemail recordings (if available)
☐ Notes from phone conversations
☐ Recorded documents (deed transfers, liens, etc.)
☐ Other relevant documents
PART 4: AGENCY COMPLAINTS
Federal Agencies
1. Federal Trade Commission (FTC)
- Online: www.ftc.gov/complaint or reportfraud.ftc.gov
- Phone: 1-877-FTC-HELP (1-877-382-4357)
- TTY: 1-866-653-4261
☐ Complaint filed: _____________ Reference #: _____________
2. Consumer Financial Protection Bureau (CFPB)
- Online: www.consumerfinance.gov/complaint
- Phone: 1-855-411-CFPB (1-855-411-2372)
☐ Complaint filed: _____________ Reference #: _____________
3. Department of Housing and Urban Development (HUD)
- Online: www.hud.gov
- Phone: 1-800-569-4287
- Email: [email protected]
☐ Complaint filed: _____________ Reference #: _____________
4. FBI Internet Crime Complaint Center (IC3)
(For online fraud)
- Online: www.ic3.gov
☐ Complaint filed: _____________ Reference #: _____________
5. U.S. Postal Inspection Service
(If mail was used in the fraud)
- Online: postalinspectors.uspis.gov
- Phone: 1-877-876-2455
☐ Complaint filed: _____________ Reference #: _____________
State Agencies
6. State Attorney General
[STATE] Attorney General's Office
Consumer Protection Division
[ADDRESS]
Phone: ________________________________________________
☐ Complaint filed: _____________ Reference #: _____________
7. State Banking/Financial Regulator
[STATE AGENCY NAME]
[ADDRESS]
Phone: ________________________________________________
☐ Complaint filed: _____________ Reference #: _____________
8. State Real Estate Commission/Department
(If licensed real estate professionals involved)
[STATE AGENCY NAME]
[ADDRESS]
Phone: ________________________________________________
☐ Complaint filed: _____________ Reference #: _____________
Local Agencies
9. Local Police Department
[DEPARTMENT NAME]
[ADDRESS]
Phone: ________________________________________________
☐ Police report filed: _____________ Report #: _____________
10. District Attorney's Office
[OFFICE NAME]
[ADDRESS]
Phone: ________________________________________________
☐ Complaint filed: _____________ Reference #: _____________
PART 5: CERTIFICATION
I certify that the information provided in this complaint is true and accurate to the best of my knowledge. I understand that providing false information may subject me to penalties.
I authorize the agencies to which this complaint is submitted to share information about this complaint with other law enforcement agencies for investigation and enforcement purposes.
_________________________________
Signature
_________________________________
Printed Name
_________________________________
Date
STATE-SPECIFIC NOTES
CALIFORNIA
- California Civil Code Section 2945 et seq. regulates foreclosure consultants
- Advance fees for foreclosure services are prohibited
- Report to California Department of Real Estate and Attorney General
- California Business and Professions Code Section 17200 (Unfair Competition Law)
TEXAS
- Texas Property Code Chapter 21 regulates foreclosure rescue transactions
- Texas Deceptive Trade Practices Act applies
- Report to Texas Attorney General and Department of Savings and Mortgage Lending
- Texas Finance Code Chapter 392 (Debt Collection)
FLORIDA
- Florida Statute Section 501.1377 regulates foreclosure rescue transactions
- Florida Deceptive and Unfair Trade Practices Act applies
- Report to Florida Attorney General and Office of Financial Regulation
- Mortgage fraud is a felony under Florida Statute Section 817.545
NEW YORK
- New York Real Property Law Section 265-a regulates distressed property consultants
- New York General Business Law Article 22-A applies
- Report to New York Attorney General and Department of Financial Services
- New York Penal Law Section 187 (Mortgage Fraud)
LEGITIMATE RESOURCES
Free Help (Never Pay for These Services):
☐ HUD-Approved Housing Counselors
1-800-569-4287 or www.hud.gov/findacounselor
☐ HOPE Hotline
1-888-995-HOPE (4673)
☐ Your Mortgage Servicer
Contact directly using number on your mortgage statement
☐ Legal Aid
www.lawhelp.org or www.lsc.gov
☐ State Bar Lawyer Referral Service
[STATE BAR PHONE NUMBER]
IMPORTANT REMINDERS
Legitimate Help is FREE:
- HUD-approved housing counselors provide free assistance
- Your servicer cannot charge for loss mitigation evaluation
- Many legal aid organizations provide free foreclosure defense
Warning Signs of Scams:
- Anyone who charges upfront fees for mortgage assistance
- Guarantees to stop foreclosure or get modification
- Tells you not to contact your lender
- Asks you to transfer your deed
- Pressures you to act immediately
- Uses government-sounding names to appear official
ADDITIONAL ACTIONS
☐ Check credit reports for unauthorized activity (AnnualCreditReport.com)
☐ Place fraud alert on credit files
☐ Consider credit freeze
☐ Monitor bank accounts for unauthorized transactions
☐ Change passwords for email and financial accounts
☐ Document all losses for potential recovery
☐ Consult with attorney about civil lawsuit
This template is provided for educational and informational purposes only. Foreclosure rescue scams are crimes that can result in loss of your home. If you believe you are a victim, report immediately to law enforcement and regulatory agencies. Consult with a licensed attorney about your legal options.
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