FCRA Credit Report Dispute Complaint

COMPLAINT FOR VIOLATIONS OF THE FAIR CREDIT REPORTING ACT AND THE CALIFORNIA CONSUMER CREDIT REPORTING AGENCIES ACT

OPTION A — FEDERAL FORUM

IN THE UNITED STATES DISTRICT COURT
FOR THE [NORTHERN / EASTERN / CENTRAL / SOUTHERN] DISTRICT OF CALIFORNIA

Case No. [____________]

OPTION B — STATE FORUM

SUPERIOR COURT OF THE STATE OF CALIFORNIA
COUNTY OF [________________________________]

Case No. [____________]

COMPLAINT AND DEMAND FOR JURY TRIAL

Plaintiff [PLAINTIFF FULL LEGAL NAME] ("Plaintiff"), by and through undersigned counsel, brings this action against Defendant [CONSUMER REPORTING AGENCY] (the "CRA Defendant") and Defendant [FURNISHER NAME] (the "Furnisher Defendant") (collectively, "Defendants"), and alleges as follows:

I. NATURE OF THE ACTION

1. This is an action for damages brought by an individual consumer against a consumer reporting agency and a furnisher of information arising under the federal Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq. ("FCRA"), and the California Consumer Credit Reporting Agencies Act, Cal. Civ. Code § 1785.1 et seq. ("CCRAA").

2. The CRA Defendant prepared and disseminated consumer credit reports containing inaccurate information concerning Plaintiff and, after Plaintiff disputed that information, failed to follow reasonable procedures to assure maximum possible accuracy and failed to conduct a reasonable reinvestigation, in violation of 15 U.S.C. §§ 1681e(b) and 1681i and the CCRAA.

3. The Furnisher Defendant, after receiving notice of Plaintiff's dispute from the CRA Defendant, failed to conduct a reasonable investigation and continued to report inaccurate information, in violation of 15 U.S.C. § 1681s-2(b) and Cal. Civ. Code § 1785.25(a).

II. JURISDICTION AND VENUE

4. Subject-Matter Jurisdiction (Federal Forum). This Court has federal-question jurisdiction under 28 U.S.C. § 1331 and 15 U.S.C. § 1681p, which provides that an action to enforce liability under the FCRA may be brought in "any appropriate United States district court ... or in any other court of competent jurisdiction." This Court has supplemental jurisdiction over the CCRAA claims under 28 U.S.C. § 1367.

5. Subject-Matter Jurisdiction (State Forum). Alternatively, the Superior Court has jurisdiction because 15 U.S.C. § 1681p confers concurrent jurisdiction on any court of competent jurisdiction, and Cal. Civ. Code § 1785.31 authorizes an action in a court of appropriate jurisdiction.

6. Personal Jurisdiction. Each Defendant regularly conducts business in California and committed the acts and omissions complained of in California, and therefore is subject to the jurisdiction of this Court.

7. Venue. Venue is proper because a substantial part of the events or omissions giving rise to the claims occurred in this District/County, Plaintiff resides here, and/or Defendants transact business here. (Federal forum: 28 U.S.C. § 1391(b).)

III. PARTIES

8. Plaintiff. Plaintiff is a natural person residing in [CITY], [________________________________] County, California, and is a "consumer" as defined by 15 U.S.C. § 1681a(c) and Cal. Civ. Code § 1785.3(b).

9. CRA Defendant. Defendant [CONSUMER REPORTING AGENCY] is a [corporation/LLC] organized under the laws of [STATE] with its principal place of business at [ADDRESS]. It is a "consumer reporting agency" as defined by 15 U.S.C. § 1681a(f) and a "consumer credit reporting agency" as defined by Cal. Civ. Code § 1785.3(d) because, for monetary fees, it regularly assembles and evaluates consumer credit information for the purpose of furnishing consumer credit reports to third parties.

10. Furnisher Defendant. Defendant [FURNISHER NAME] is a [corporation/LLC/bank/collection agency] with its principal place of business at [ADDRESS]. It is a "furnisher" of information that regularly provides information about consumers, including Plaintiff, to one or more consumer credit reporting agencies for inclusion in consumer credit reports, and is a "person" within the meaning of Cal. Civ. Code § 1785.3(j).

IV. FACTUAL ALLEGATIONS

11. The Inaccurate Item. Plaintiff's consumer file maintained by the CRA Defendant contains the following inaccurate item of information (the "Disputed Item"):
    - Creditor/Furnisher Name: [________________________________]
    - Account Number (last 4): [____]
    - What the report inaccurately states: [DESCRIBE — e.g., account reported as charged-off/late/open with balance of $[AMOUNT]]
    - What is true and accurate: [DESCRIBE — e.g., account was paid in full / never belonged to Plaintiff / discharged in bankruptcy]

12. Type of inaccuracy (check all that apply):
    ☐ Account does not belong to Plaintiff (mixed file / identity theft)
    ☐ Balance, payment history, or account status is incorrect
    ☐ Account was paid, settled, or discharged in bankruptcy and is reported otherwise
    ☐ Obsolete information being reported beyond the period allowed by 15 U.S.C. § 1681c / Cal. Civ. Code § 1785.13
    ☐ Duplicate reporting of the same debt
    ☐ Other: [________________________________]

13. The Written Dispute to the CRA. On or about [__/__/____], Plaintiff sent a written dispute to the CRA Defendant identifying the Disputed Item, explaining why it is inaccurate, and enclosing supporting documentation. The dispute was sent by [certified mail / the CRA's online portal] and received by the CRA Defendant on or about [__/__/____].

14. The CRA's Failed Reinvestigation. Upon receiving Plaintiff's dispute, the CRA Defendant was required by 15 U.S.C. § 1681i(a)(1) and Cal. Civ. Code § 1785.16 to conduct a reasonable reinvestigation, free of charge, within the statutory period. The CRA Defendant failed to conduct a reasonable reinvestigation and instead [parroted the furnisher's verification / "verified" the item without meaningful review / failed to forward all relevant information to the furnisher / failed to respond]. The CRA Defendant continued to report the Disputed Item as accurate.

15. Notice to and Failure by the Furnisher. Pursuant to 15 U.S.C. § 1681i(a)(2), the CRA Defendant forwarded notice of Plaintiff's dispute to the Furnisher Defendant. Upon receiving that notice, the Furnisher Defendant was required by 15 U.S.C. § 1681s-2(b) and Cal. Civ. Code § 1785.25(a) to conduct its own investigation, review all relevant information provided by the CRA, report the results, and correct or delete information found to be inaccurate or incomplete. The Furnisher Defendant failed to do so and continued to furnish the inaccurate Disputed Item.

16. Harm to Plaintiff. As a direct and proximate result of Defendants' conduct, Plaintiff suffered harm, including: ☐ denial of credit, ☐ a higher interest rate or less favorable credit terms, ☐ denial of [employment/housing/insurance], ☐ damage to credit score and creditworthiness, ☐ out-of-pocket costs, and ☐ emotional distress, humiliation, frustration, and lost time spent disputing the inaccuracy.

V. CAUSES OF ACTION

COUNT I — Violation of 15 U.S.C. § 1681e(b) (CRA Defendant)

Failure to follow reasonable procedures to assure maximum possible accuracy

17. Plaintiff re-alleges and incorporates paragraphs 1–16.

18. Section 1681e(b) provides: "Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates."

19. The CRA Defendant prepared and published consumer reports concerning Plaintiff that contained the inaccurate Disputed Item and failed to follow reasonable procedures to assure maximum possible accuracy.

20. The CRA Defendant's violation was willful (15 U.S.C. § 1681n) or, in the alternative, negligent (15 U.S.C. § 1681o), entitling Plaintiff to the damages set forth below.

COUNT II — Violation of 15 U.S.C. § 1681i (CRA Defendant)

Failure to conduct a reasonable reinvestigation

21. Plaintiff re-alleges and incorporates paragraphs 1–16.

22. Upon receiving Plaintiff's dispute, the CRA Defendant was required by 15 U.S.C. § 1681i to conduct a reasonable reinvestigation, to forward all relevant information to the Furnisher Defendant, and to delete or modify information that could not be verified.

23. The CRA Defendant failed to conduct a reasonable reinvestigation and failed to delete or correct the inaccurate Disputed Item, in willful or negligent violation of § 1681i.

COUNT III — Violation of 15 U.S.C. § 1681s-2(b) (Furnisher Defendant)

Failure to investigate after notice of dispute

24. Plaintiff re-alleges and incorporates paragraphs 1–16.

25. After receiving notice of Plaintiff's dispute from the CRA Defendant pursuant to 15 U.S.C. § 1681i(a)(2), the Furnisher Defendant was required by 15 U.S.C. § 1681s-2(b) to investigate, review all relevant information, report the results, and correct or delete inaccurate or incomplete information.

26. The Furnisher Defendant failed to conduct a reasonable investigation and continued to furnish the inaccurate Disputed Item, in willful or negligent violation of § 1681s-2(b).

COUNT IV — Violation of the California Consumer Credit Reporting Agencies Act, Cal. Civ. Code § 1785.1 et seq. (Both Defendants)

27. Plaintiff re-alleges and incorporates paragraphs 1–16.

28. The CCRAA requires a consumer credit reporting agency to follow reasonable procedures to assure maximum possible accuracy (Cal. Civ. Code § 1785.14(b)) and to conduct a reasonable reinvestigation of disputed information (Cal. Civ. Code § 1785.16). The CRA Defendant violated these duties as alleged above.

29. The CCRAA further provides, at Cal. Civ. Code § 1785.25(a), that "[a] person shall not furnish information on a specific transaction or experience to any consumer credit reporting agency if the person knows or should know the information is incomplete or inaccurate." The Furnisher Defendant violated § 1785.25(a) by furnishing and continuing to furnish the inaccurate Disputed Item after notice of its inaccuracy.

30. Pursuant to Cal. Civ. Code § 1785.31, Plaintiff is entitled to recover: (a) for a negligent violation, actual damages, including court costs, loss of wages, attorney's fees, and, where applicable, pain and suffering; and (b) for a willful violation, actual damages plus punitive damages of not less than $100 nor more than $5,000 for each violation as the court deems proper, plus any other relief the court deems proper. Injunctive relief is available under § 1785.31(b), and prevailing plaintiffs are entitled to court costs and reasonable attorney's fees under § 1785.31(d).

31. Election of remedies. Plaintiff acknowledges Cal. Civ. Code § 1785.34, which bars maintaining a CCRAA action under § 1785.31 against a defendant for the same act or omission for which a § 1681n or § 1681o action is pending or has resulted in a final judgment. Plaintiff pleads this CCRAA count in the alternative to the federal counts and reserves the right to elect remedies as required by § 1785.34.

VI. DAMAGES

32. As a result of the willful FCRA violations, Plaintiff is entitled under 15 U.S.C. § 1681n to actual damages or statutory damages of not less than $100 and not more than $1,000 per violation, punitive damages, and reasonable attorney's fees and costs.

33. In the alternative, for negligent FCRA violations, Plaintiff is entitled under 15 U.S.C. § 1681o to actual damages and reasonable attorney's fees and costs.

34. Under the CCRAA, Plaintiff is entitled to actual damages and, for willful violations, punitive damages of $100 to $5,000 per violation, plus injunctive relief, court costs, and reasonable attorney's fees (Cal. Civ. Code § 1785.31).

35. This action is timely under 15 U.S.C. § 1681p (the earlier of two years after discovery or five years after the violation) and under Cal. Civ. Code § 1785.33 for the CCRAA claims.

VII. PRAYER FOR RELIEF

WHEREFORE, Plaintiff respectfully requests that the Court enter judgment against Defendants and award:

A. Actual damages in an amount to be proven at trial;
B. Statutory damages of $100 to $1,000 per violation under 15 U.S.C. § 1681n;
C. Punitive damages under 15 U.S.C. § 1681n and punitive damages of $100 to $5,000 per violation under Cal. Civ. Code § 1785.31(a)(2)(B);
D. Injunctive relief directing deletion or correction of the inaccurate Disputed Item under Cal. Civ. Code § 1785.31(b);
E. Reasonable attorney's fees and costs under 15 U.S.C. §§ 1681n and 1681o and Cal. Civ. Code § 1785.31(d);
F. Pre- and post-judgment interest as allowed by law; and
G. Such other and further relief as the Court deems just and proper.

VIII. DEMAND FOR JURY TRIAL

Pursuant to the Seventh Amendment to the United States Constitution and Rule 38 of the Federal Rules of Civil Procedure (or California Code of Civil Procedure § 631 in state forum), Plaintiff demands a trial by jury on all issues so triable.

IX. SIGNATURE

Respectfully submitted,

Dated: [__/__/____]

________________________________
[ATTORNEY NAME], California State Bar No. [____________]
[LAW FIRM NAME]
[ADDRESS]
[CITY, STATE ZIP]
Telephone: [________________________________]
Email: [________________________________]
Counsel for Plaintiff

X. VERIFICATION

I, [PLAINTIFF FULL LEGAL NAME], declare under penalty of perjury under the laws of the United States and the State of California that I have read the foregoing Complaint and that the factual allegations contained therein are true and correct to the best of my knowledge, information, and belief.

Executed on [__/__/____] at [CITY], California.

________________________________
[PLAINTIFF FULL LEGAL NAME]

Sources and References

• 15 U.S.C. § 1681e(b) — Compliance procedures / accuracy of report: https://www.law.cornell.edu/uscode/text/15/1681e
• 15 U.S.C. § 1681i — Procedure in case of disputed accuracy: https://www.law.cornell.edu/uscode/text/15/1681i
• 15 U.S.C. § 1681s-2 — Responsibilities of furnishers of information: https://www.law.cornell.edu/uscode/text/15/1681s-2
• 15 U.S.C. § 1681n — Civil liability for willful noncompliance: https://www.law.cornell.edu/uscode/text/15/1681n
• 15 U.S.C. § 1681o — Civil liability for negligent noncompliance: https://www.law.cornell.edu/uscode/text/15/1681o
• 15 U.S.C. § 1681p — Jurisdiction of courts; limitation of actions: https://www.law.cornell.edu/uscode/text/15/1681p
• California Consumer Credit Reporting Agencies Act, Cal. Civ. Code § 1785.1 et seq.: https://law.justia.com/codes/california/code-civ/division-3/part-4/title-1-6/
• Cal. Civ. Code § 1785.25 — Furnisher duties: https://law.justia.com/codes/california/code-civ/division-3/part-4/title-1-6/chapter-2/section-1785-25/
• Cal. Civ. Code § 1785.31 — Remedies / private right of action: https://law.justia.com/codes/california/code-civ/division-3/part-4/title-1-6/chapter-4/section-1785-31/
• Cal. Civ. Code § 1785.34 — Bar against double recovery with 15 U.S.C. §§ 1681n, 1681o: https://codes.findlaw.com/ca/civil-code/civ-sect-1785-34/