CONTRACTOR LICENSE COMPLAINT RESPONSE

RESPONSE COVER LETTER

Date: [__/__/____]

VIA: ☐ Certified Mail ☐ Email ☐ Online Portal ☐ Hand Delivery

TO:
[________________________________]
State Contractors Licensing Board/Commission
Enforcement Division
[________________________________]
[________________________________]

FROM:
Contractor Name: [________________________________]
License Number: [________________________________]
Business Name: [________________________________]
Business Address: [________________________________]
Mailing Address: [________________________________]
Contact Telephone: [________________________________]
Email Address: [________________________________]

RE: Response to Complaint
Complaint Number/Case Number: [________________________________]
Complainant Name: [________________________________]
Project Address: [________________________________]

Dear Investigator/Enforcement Officer:

This letter and accompanying documentation constitute the formal response of [________________________________] ("Respondent") to the complaint filed by [________________________________] ("Complainant"), Case Number [________________________________], received by our office on [__/__/____].

The deadline for response is [__/__/____]. This response is timely filed.

We respectfully request that the Board close this complaint for the reasons set forth below. In the alternative, we request the opportunity to participate in mediation or arbitration to resolve this matter.

SECTION 1: PRELIMINARY INFORMATION

License Information

License Holder Name: [________________________________]
License Number: [________________________________]
License Classification(s): [________________________________]
License Status: ☐ Active ☐ Inactive ☐ Suspended ☐ Other: [________________________________]
License Expiration Date: [__/__/____]
Bond Amount: $[________________________________]
Insurance Carrier: [________________________________]
Policy Number: [________________________________]

Qualifier/Responsible Managing Employee (if applicable)

Name: [________________________________]
Title: [________________________________]
Relationship to Licensee: [________________________________]

SECTION 2: PROJECT INFORMATION

Contract Details

Project Address: [________________________________]
Contract Date: [__/__/____]
Original Contract Amount: $[________________________________]
Change Order Amount(s): $[________________________________]
Total Contract Value: $[________________________________]
Payment Received to Date: $[________________________________]
Balance Claimed Due: $[________________________________]

Scope of Work

Description of Contracted Work:
[________________________________]
[________________________________]
[________________________________]
[________________________________]
[________________________________]

Project Timeline

SECTION 3: SUMMARY OF COMPLAINT ALLEGATIONS

Allegations Made by Complainant

(Summarize each allegation from the complaint)

Allegation 1: [________________________________]
[________________________________]
[________________________________]

Allegation 2: [________________________________]
[________________________________]
[________________________________]

Allegation 3: [________________________________]
[________________________________]
[________________________________]

Allegation 4: [________________________________]
[________________________________]
[________________________________]

SECTION 4: RESPONDENT'S DETAILED RESPONSE

Response to Allegation 1

Allegation: [________________________________]

Response:
☐ Admitted ☐ Denied ☐ Admitted in Part, Denied in Part

Detailed Explanation:
[________________________________]
[________________________________]
[________________________________]
[________________________________]
[________________________________]

Supporting Documentation:
☐ Contract/Agreement
☐ Change Orders
☐ Photographs
☐ Inspection Reports
☐ Communications (emails, texts, letters)
☐ Other: [________________________________]

Response to Allegation 2

Allegation: [________________________________]

Response:
☐ Admitted ☐ Denied ☐ Admitted in Part, Denied in Part

Detailed Explanation:
[________________________________]
[________________________________]
[________________________________]
[________________________________]
[________________________________]

Supporting Documentation:
☐ Contract/Agreement
☐ Change Orders
☐ Photographs
☐ Inspection Reports
☐ Communications
☐ Other: [________________________________]

Response to Allegation 3

Allegation: [________________________________]

Response:
☐ Admitted ☐ Denied ☐ Admitted in Part, Denied in Part

Detailed Explanation:
[________________________________]
[________________________________]
[________________________________]
[________________________________]
[________________________________]

Supporting Documentation:
☐ Contract/Agreement
☐ Change Orders
☐ Photographs
☐ Inspection Reports
☐ Communications
☐ Other: [________________________________]

Response to Allegation 4

Allegation: [________________________________]

Response:
☐ Admitted ☐ Denied ☐ Admitted in Part, Denied in Part

Detailed Explanation:
[________________________________]
[________________________________]
[________________________________]
[________________________________]
[________________________________]

Supporting Documentation:
☐ Contract/Agreement
☐ Change Orders
☐ Photographs
☐ Inspection Reports
☐ Communications
☐ Other: [________________________________]

SECTION 5: AFFIRMATIVE DEFENSES

The Respondent asserts the following defenses to the allegations:

☐ Statute of Limitations
The complaint was filed more than [____] years after the alleged violation and is therefore time-barred.

☐ Contractual Compliance
All work was performed in accordance with the terms of the written contract.

☐ Change Order Disputes
The alleged deficiencies relate to work not included in the original scope and for which additional compensation was required.

☐ Owner-Caused Delays
Project delays were caused by the Complainant's failure to: [________________________________]

☐ Force Majeure
Circumstances beyond Respondent's control prevented timely completion: [________________________________]

☐ Payment Default
The Complainant failed to make required progress payments, justifying Respondent's work stoppage.

☐ Third-Party Responsibility
The alleged deficiencies were caused by subcontractors, material suppliers, or other parties outside Respondent's control.

☐ Substantial Performance
Respondent substantially performed under the contract, and any deficiencies are minor and easily remediable.

☐ Waiver/Estoppel
Complainant accepted the work without objection and/or made final payment, waiving any claims.

☐ Prior Resolution
The parties previously resolved the dispute through: [________________________________]

☐ Other: [________________________________]

SECTION 6: SUPPORTING DOCUMENTATION INDEX

SECTION 7: WITNESS INFORMATION

Witnesses Who Can Support Respondent's Position

SECTION 8: RESOLUTION PROPOSAL

Willingness to Resolve

☐ Respondent is willing to participate in Board-sponsored mediation
☐ Respondent is willing to participate in voluntary arbitration
☐ Respondent proposes the following resolution:

Proposed Resolution:
[________________________________]
[________________________________]
[________________________________]
[________________________________]

Corrective Work Offer (if applicable)

☐ Respondent offers to complete/correct the following work:
[________________________________]
[________________________________]
[________________________________]

Estimated Value of Corrective Work: $[________________________________]
Proposed Timeline for Completion: [________________________________]

Monetary Settlement Offer (if applicable)

☐ Respondent offers to pay the sum of $[________________________________] in full settlement
☐ Respondent offers a payment plan: [________________________________]

SECTION 9: STATE-SPECIFIC INFORMATION

California (CSLB)

Applicable Statutes:
- Business and Professions Code § 7000-7191
- California Code of Regulations Title 16, Division 8

Response Requirements:
- Respond within time specified in the contact letter
- CSLB has jurisdiction for up to 4 years from date of violation (10 years for latent defects)
- Failure to cooperate is itself grounds for discipline

Arbitration Options:
- Mandatory Arbitration (MARB): Claims up to $15,000
- Voluntary Arbitration (VARB): Claims $15,000-$50,000

Texas

Applicable Statutes:
- Texas Occupations Code Chapter 1151 (Residential contractors in certain areas)
- Local licensing requirements vary by municipality

Key Requirements:
- [________________________________]

Florida

Applicable Statutes:
- Florida Statutes Chapter 489 (Contracting)
- Florida Administrative Code Rule 61G4

Key Requirements:
- Licensed contractors must respond to all Department inquiries
- Construction Industry Licensing Board handles complaints

New York

Applicable Statutes:
- New York General Business Law Article 36-B (Home Improvement)
- NYC Administrative Code (for NYC licenses)

Key Requirements:
- Local licensing varies by county and municipality
- Department of Consumer Affairs handles complaints in NYC

SECTION 10: CERTIFICATION

I, the undersigned, hereby certify under penalty of perjury that:

1. I am the licensed contractor named above, or I am authorized to respond on behalf of the licensed contractor.

2. The information provided in this response is true, complete, and correct to the best of my knowledge and belief.

3. All documents submitted are authentic, and any copies are true and accurate reproductions of the originals.

4. I understand that providing false information to the licensing board may result in additional disciplinary action.

5. I understand that failure to cooperate with the investigation may itself constitute grounds for discipline.

6. I acknowledge receipt of the complaint and agree to cooperate with any further investigation.

Respondent Signature: [________________________________]
Printed Name: [________________________________]
Title: [________________________________]
License Number: [________________________________]
Date: [__/__/____]

SECTION 11: ATTORNEY REPRESENTATION (if applicable)

Attorney Name: [________________________________]
Firm Name: [________________________________]
Bar Number: [________________________________]
Address: [________________________________]
Telephone: [________________________________]
Email: [________________________________]

Notice: All future correspondence regarding this matter should be directed to the above counsel.

Attorney Signature: [________________________________]
Date: [__/__/____]

RESPONSE CHECKLIST

Before submitting, verify the following:

☐ Response completed within required timeframe
☐ All allegations addressed
☐ All supporting documents attached and labeled
☐ Response signed and dated
☐ Copy retained for records
☐ Sent via method providing proof of delivery
☐ Delivery confirmation obtained

SUBMISSION INSTRUCTIONS

Submit Response To:
[________________________________]
[________________________________]
[________________________________]

Reference on All Correspondence:
Complaint Number: [________________________________]

Retain Proof of Delivery

This response template is provided for general guidance. Specific requirements vary by state and local jurisdiction. Consult with an attorney experienced in contractor licensing matters before submitting your response. Failure to respond timely and properly can result in default findings and disciplinary action including license suspension or revocation.