Draft retail violence guidelines and enforcement concerns

NOTICE: This is an OSHA Archive Document, and may no longer represent OSHA Policy. It is presented here as historical content, for research and review purposes only.

June 6, 1996

Congressman Charlie Norwood
U.S. House of Representatives
[Recipient address omitted]
Dear Congressman Norwood:

This is in response to your letter of April 22, in which you expressed concerns regarding OSHA's release of draft guidelines for workplace violence prevention for night retail establishments. You raised several issues to which we are responding.

Your first concern was that the draft guidelines were released prior to any opportunity for stakeholders to comment. OSHA has held several meetings with affected stakeholders, namely, the Southland Corporation, the National Association of Convenience Stores (NACS), the Convenience Store Safety Committee, and the Inter-Union Workplace Physical Assault Coalition during the past 24 months. These groups, among others, have come in and discussed the topic of workplace violence and provided OSHA with information that was utilized directly or indirectly in the preparation of these draft guidelines.

We released the draft on the internet because we have found, based upon the experience we recently had with the guidelines for health care and social service workers, that the internet is an effective method for dissemination of the guidelines to a large audience for comment. In a climate of limited resources, it is more cost-effective than doing large mailings. We did, however, mail the draft guidelines out to at least 50 stakeholders for comment within days of their appearance on the internet, and are prepared to provide more, upon request.

With respect to the NIOSH study that you have mentioned, we are working very closely with NIOSH to assure that the final guidelines reflect the very latest and best information available on this topic. A NIOSH staff person has been assigned to work with us on this project since its inception. It is not expected that this study will have a material impact on the draft guidelines, and since the study is still under review, we did not want to hold up the process of producing the draft guidelines by waiting for its release.

Finally, you expressed concern about the enforcement use of the draft guidelines. The release of these draft guidelines or of the final guidelines will not result in any 5(a)(1) citations. The guidelines are for educational and technical assistance purposes only. Citations will be issued under extreme circumstances such as when an employer has a known history of the hazard of workplace violence and has taken no measures to abate a recognized hazard for which feasible abatement methods are available.

OSHA is preparing guidelines in response to numerous requests from stakeholders for some assistance in protecting employees from this emerging hazard and in understanding which approaches to the problem OSHA will recognize as a good faith effort to fulfill the employer's statutory obligations. Workplace violence has become the second cause of death in the workplace for all workers and the number one cause of workplace fatality for women. We are responding to a need to address this hazard which is clearly a safety and health issue in the workplace.

Thank you for your concerns about worker safety and health. If you have further concerns or questions, we will be happy to address them.

Sincerely
Joseph A. Dear
Assistant Secretary

[Requester letter reproduced on OSHA page; omitted here.]