PY 2002 workforce information grant planning

Official HTML letter (https://www.dol.gov/sites/dolgov/files/ETA/advisories/TEGL/2003/TEGL18-02.html):

Employment and Training Administration Advisory System
U.S. Department of Labor
Washington, D.C. 20210
CLASSIFICATION: ONE-STOP/LMI
CORRESPONDENCE SYMBOL: OWS/USES/ALMIS
DATE: January 9, 2003

TRAINING AND EMPLOYMENT GUIDANCE LETTER NO. 18-02

TO: ALL STATE WORKFORCE LIAISONS
ALL STATE WORKFORCE AGENCIES
ALL ONE-STOP CENTER SYSTEM LEADS

/S/
FROM: EMILY STOVER DeROCCO, Assistant Secretary
SUBJECT: Planning Guidance for Program Year 2002 Workforce Information Core Products and Services: Workforce Information Formula Allocations to States

1. Purpose. To transmit guidance for the development and management of PY 2002 Workforce Information grant plans.

2. References. Section 7, Parts (a)(3)(D)and(d)and Section 15 of the Wagner-Peyser Act; Section 309 of the Workforce Investment Act; Section IV(C)(3) of the WIA/Wagner-Peyser Planning Guidance (FRN/Vol 64, No. 37/Thursday, February 25, 1999); 29 CFR Parts 93,96, 97 and 98; and OMB Circular A-87.

3. OMB Approval. Consistent with the Paperwork Reduction Act of 1995 (44 U.S.C. 3501-3520), OMB has reviewed and approved the Information Collection Request for this planning guidance (OMB Control Number 1205-0417). This approval expires December 31, 2003. Under 5 CFR 1320.f(b), an Agency cannot conduct, sponsor, or require a response to a collection of information unless the collection displays a valid OMB Control Number.

RESCISSIONS: None
EXPIRATION DATE: Continuing

4. Allocations. Funding is provided in the One-Stop Career Center/America=s Labor Market Information System (ALMIS)appropriation for Fiscal Year(FY)2002. For Program Year(PY)2002, $38 million, minus a 2.6 percent postage reserve($988,000), is allocated by formula to the fifty States, the District of Columbia, Guam, Puerto Rico and the Virgin Islands.

Funds are being provided to states to produce the core information products and services defined in this guidance and for the development of other workforce information products and services which, at the state's discretion, might be required to support the state=s strategic workforce investments.

See Attachment I for the table of allocations and allocation formula.

5. Period of Performance. The maximum expenditure period for these funds is three years, pursuant to the Wagner-Peyser Annual Funding Agreement. The grant plan will cover, at a minimum, the 12 month period of July 1, 2002 to June 30, 2003 but may, if negotiated between the state and Regional Office, cover a longer period of time up to the maximum expenditure period ending June 30, 2005.

6. Annual Plan Format and Content. The annual plan narrative shall be organized into three sections: (a) a description of the statewide employment statistics system; (b) a description of the products and services to be provided with these funds; and(c) a description of the strategy to be employed by the state for assessing customer satisfaction with state produced workforce information.

Statewide Employment Statistics System.It is ETA's intent that ALMIS formula-funded grants to states for core products be an integral part of the statewide employment statistics system and support the state's overall plan for workforce investment. Section 111(d)(8)of WIA requires that the State Workforce Investment Board assist the governor in developing the statewide employment statistics system. Section 309 (e) of WIA requires that the state agency, designated by the Governor as being responsible for the management of the statewide employment statistics system, consult with state and local boards, the business community, individuals and state and local education agencies about the usefulness of the information to be provided through the system.

In order to better understand how the activities funded by these grants support the state's overall workforce investments, the plan narrative must provide a concise description of the statewide employment statistics system including descriptions of:

the state agency's strategy for consulting with state and local workforce investment boards, the business community, individuals and workforce development professionals to determine customers' workforce information needs;

how the statewide employment statistics system supports the state's WIA/Wagner-Peyser Five Year Strategic Plan for state and local workforce development;

the broad strategic approach for workforce information delivery to the system's three principal customer groups - the business community, individuals and the state's workforce development system; and

how workforce information and services are delivered to customers through the state's One-Stop service delivery system.

In addition, states are requested, but not required, to provide information on funding sources other than these grant funds which are budgeted for workforce information, and the activities being carried out with those funds that are part of the state's employment statistics system.

Products and Services. In order to receive funding, States must submit a grant plan for providing, at a minimum, the core products and services described in Attachment III. These are the most recent priorities defined by the Workforce Information Council, the Federal-State governance body established pursuant to Section 309 (b)(1) of WIA to achieve cooperative management of the nationwide workforce information system.

In accordance with Section 309 of WIA, the grant plan must be consistent with the state=s WIA/Wagner-Peyser Five-Year Strategic Plan. The core products and services and any additional planned projects supported by these grant funds must reflect consultation with the state Workforce Investment Board and other principal customers, with major activities and planned customer outcomes defined in context of the state=s WIA/Wagner-Peyser Five-Year Strategic Plan.

The plan narrative must provide a description of each core product or other major activity to be funded by the grant and include the following information for each:

a description of the core product or other activity, including the principal customers, e.g., employers, job seekers, workforce development professionals or others, and the methodology to be used, where appropriate;

the focus of each product or activity, e.g., data or economic analysis, correcting data gaps, system development, One-Stop service delivery or other;

a summary of the results of consultation with the State Board and other customers concerning the deliverable;

how the product or activity supports the state's WIA/Wagner-Peyser Five Year Strategic Plan;

the measurable customer outcome(s)projected for each core product or other major activity;

planned milestones for completion of the deliverable; and

the total estimated cost of each deliverable, including identification of planned equipment purchases of $5,000 or more per unit cost.

The measurement of customer outcomes, combined with an assessment of customer satisfaction with workforce information products and services, provide the basis for formulating continuous improvement strategies for the system. Because of the nature of information services, it may not be possible to identify quantifiable customer outcomes, such as "entered employment," for some products or services. Instead, states may determine that other indicators are appropriate proxies for assessing performance.

Examples of possible indicators are: usage statistics for Web-based systems or modules of such systems; demand statistics for a product or service, such as number of publication or listserv subscriptions or number of requests for consultations by stakeholders; or number of individuals served by an activity, such as number of individuals trained by course offering or counseled using an O*NET-based occupational analysis product.

Customer Satisfaction Assessment.Section 15 of the Wagner-Peyser Act (WIA Section 309) requires state agencies to consult with customers about the usefulness of the information disseminated through the statewide employment statistics system, in order to continuously improve the system. To carry out this requirement and to ensure accountability for the expenditure of these funds, beginning with PY 2002, a condition for receiving this grant will be an assessment by the state of customer satisfaction with state produced workforce information.

Based on guidance from the Workforce Information Council, ETA is not prescribing an approach or methodology for assessing customer satisfaction, and is defining customer satisfaction information broadly, to allow states to define and use a variety of methods for gaining information about what customers value. These might include focus groups, surveys, consultation or other methods the state considers appropriate, employed solely or in combination.

For PY 2002, each state has the flexibility to devise a strategy employing single or multiple approaches for assessing customer satisfaction with state workforce information services. States may choose the range of services to assess, from the entire Section 309 statewide employment statistics system to selected components of the system such as these formula funded products and services.

The grant plan must include a description of the customer satisfaction assessment strategy to be employed by the state. The plan must describe the workforce information to be assessed and the method(s) to be used to collect and interpret customer satisfaction information. At a minimum, satisfaction must be assessed in some manner for each of the system's three principal customers - the business community, job seekers, and the workforce system (state and local boards, state and local workforce agencies, service and training providers, etc.)

Since PY 2002 is the first year that customer satisfaction assessment is required and many states are inexperienced in this area, the strategy described in the plan may subsequently be modified, if necessary, through a formal modification to the plan narrative statement of work. It is ETA's intent to provide technical assistance to states in developing strategies.

Grantees are to submit an electronic copy of the approved plan narrative in PDF format to the ETA National Office at [email protected]. The document will be posted on a secure ETA supported Web site accessible to the workforce development system. The purpose of making the plans Web-accessible is to allow the sharing of workforce information delivery strategies and innovative practices among states.

7. Plan Modifications. The Grantee and Regional Office may jointly modify planned activities and associated expenditures, within the state allocation, during the plan period of performance. The Regional Office has authority to recommend funding adjustments to the Grant Officer when overall grant expenditures are substantially below quarterly budgeted forecasts.

In the event that the Secretary of Labor may be required to carry out other responsibilities not anticipated in the plan, grantees may be requested to submit a plan modification to carry out the additional responsibilities.

8. Special Plan Requirements. Funds provided by this award may not be used to supplant funds obligated from other funding sources for workforce information or other activities.

All costs incurred under the grant must support the cost objective specified in Item 4.of this guidance and must conform to the principles for "reasonable" and "allocable" costs as specified in OMB Circular A-87.

All planned data collection activities must conform to technical standards and methodologies established by the Bureau of Labor Statistics or provide, in the plan, a sound business rationale for the use of an alternative methodology.

Any information technology systems or applications developed with these funds must adhere to industry-standard, open architecture principles with documentation and software code made available for use by other state or local entities.

9. Publications and Other Information Products. Grantees are requested to continue to submit hard copies of publications produced with these grant funds to the appropriate Regional Office. States are also requested to submit PDF copies of publications and other material considered to be of special interest to the system and which might be replicated by other states, to [email protected] for posting on an ETA supported Web site.

Examples of publications of special interest might be workforce information targeted to the needs of specific customer groups, sub-state economic snapshots or industry-specific research and analysis. Other material of interest might include state brochures describing the availability and functionality of electronic, self-service tools, or documentation of applications developed for database access, or workforce information services publicly available through the One-Stop system or targeted to specific customer groups.

Submission of hard copy publications to the ETA National Office is not required.

10. Annual Performance Reports. Grantees are required to submit an annual performance report that tracks performance for each planned activity, per 29 CFR 97.40(b)(2) and as specified in Attachment IV, Section A.

The annual performance report must also include a summary of findings of the grantee's assessment of customer satisfaction with state workforce information products and services and a summary of activities to be undertaken to add customer value where needs for improvement are indicated. A description of the methods used to collect and interpret customer satisfaction information must be included. The report may also include recommendations for consideration by the Workforce Information Council and ETA for improvements or changes to the suite of core products and services.

Grantees are to electronically submit the annual performance report to the appropriate Regional Office with a copy in PDF format to the ETA National Office at: [email protected]. Per 29 CFR 97.40 (b)(1), annual reports are due 90 days following the end of the Program Year.

The ETA National Office will post the annual performance reports on a secure ETA supported Web site, accessible to the workforce development system, for the purpose of informing the system of overall performance of the workforce information system and of customer satisfaction with the products and services delivered.

11. Financial Management and Reporting. States are to forecast actual cash needs by program year quarter on SF-424A, Section D, for all quarters covered by the plan. State Workforce Agencies will report quarterly expenditures by direct data entry of Standard Form 269, Federal Cost Report, into the Web-based Enterprise Information Management System (EIMS). Quarterly financial reports are due within 30 days following the end of each quarter, per 29 CFR 97.41(b)(4). A financial reconciliation will be conducted by the Regional Office at the end of the program year.

Questions regarding financial management and reporting for PY 2002 or for any existing prior year fund balances should be addressed to the appropriate Regional Office.

12. Action Required. Grant plans are due within 30 days of the date of this guidance. Regional Offices may extend the due date, if necessary. State Workforce Agency Administrators are requested to:

Immediately transmit this planning guidance to the
appropriate State Workforce Agency office.

Submit two signed copies of the PY 2002 grant application package to the appropriate Regional Administrator and e-mail one electronic copy, in PDF format, of the approved annual plan narrative to the ETA National Office at: [email protected].

The grant application package must include:

The grant application package must include:

A Transmittal Letter

Application for Federal Assistance (SF-424)

Budget Plan(SF-424A, Section D only)

Annual Plan Narrative

13. Inquiries. Questions on plan requirements may be directed to the appropriate Regional Office or to Olaf Bjorklund at 202-693-2870. Grant and financial management questions may be directed to the appropriate Regional Office or to Gwendolyn Baron-Simms at 202-693-3309 or to Fred Tello, Grant Officer, at 202-693-3333.

14. Attachments.

Allocations for PY 2002
Grant Procedures
Statement of Work Guidelines
Annual Performance Report Instructions

Attachment I: Workforce information allocations (https://www.dol.gov/sites/dolgov/files/ETA/advisories/TEGL/2003/TEGL18-02_AttachI.html):

Attachment I

Workforce Information Formula Allocations
Program Year 2002

  Region I Boston    $2,810,409        Region IV         $6,404,360
  Connecticut        $544,272          Arkansas          $477,041
  Maine              $387,937          Louisiana         $596,796
  Massachusetts      $794,878          New Mexico        $413,924
  New Hampshire      $390,223          Oklahoma          $541,239
  Rhode Island       $360,182          Texas             $1,911,463
  Vermont            $335,917          Colorado          $643,436
  Region I NY        $3,183,015        Montana           $355,457
  New Jersey         $933,670          North Dakota      $334,743
  New York           $1,644,015        South Dakota      $345,412
  Puerto Rico        $482,894          Utah              $457,333
  Virgin Islands     $122,436          Wyoming           $324,516
  Region II          $3,866,404        Region V          $7,931,132
  Delaware           $346,723          Illinois          $1,252,163
  Dist of Columbia   $325,186          Indiana           $758,085
  Maryland           $721,961          Michigan          $1,082,369
  Pennsylvania       $1,208,800        Minnesota         $714,447
  Virginia           $857,293          Ohio              $1,184,810
  West Virginia      $406,441          Wisconsin         $747,781
  Region III         $6,300,360        Iowa              $528,771
  Alabama            $615,467          Kansas            $502,144
  Florida            $1,478,885        Missouri          $732,722
  Georgia            $923,001          Nebraska          $427,840
  Kentucky           $588,413          Region VI         $6,516,321
  Mississippi        $484,006          Arizona           $660,644
  North Carolina     $898,050          California        $2,948,593
  South Carolina     $589,601          Guam              $68,236
  Tennessee          $722,937          Hawaii            $376,048
                                       Nevada            $443,615
                                       Alaska            $333,082
                                       Idaho             $388,791
                                       Oregon            $554,850
                                       Washington        $742,462
                                       Total             $37,012,000


Workforce Information Allocation Formula for PY 2002:

1.  Subtract 2.6 percent ($988,000) for postage costs from the total funds available ($38,000,000) for U.S. Department of Labor for grants administration.

2.  Allocate .0024 percent of the balance ($37,012,000) to the Territories of Guam and the Virgin Islands based on each Territory=s relative share of the civilian labor force.

3.  Allocate an additional $50,000 each to Guam and the Virgin Islands.

4.  Allocate 40 percent of the remainder ($36,821,328) in equal shares to each of the States, the District of Columbia and Puerto Rico.

5.  Allocate 60 percent of the remaining balance ($22,092,797) based on the relative share of the civilian labor force for each State, the District of Columbia and Puerto Rico.

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Attachment II: Grant procedures (https://www.dol.gov/sites/dolgov/files/ETA/advisories/TEGL/2003/TEGL18-02_AttachII.html):

Attachment II

Grant Procedures

Grant Agreement. The Wagner-Peyser Annual Funding Agreement encompasses the Wagner-Peyser Base Grant and the One-Stop/LMI grant for PY 2002/ FY 2003. The Annual Funding Agreement includes Assurances and Certifications which apply to all grants covered by the Agreement. Therefore, Assurances and Certifications need not be submitted with the One-Stop/LMI grant application.

Grant Application.Grant Applications are to be developed in accordance with Attachments I, II and III. The Grant Application must include a signed transmittal letter, a signed Application for Federal Assistance (SF-424), Budget (SF- 424A, Section D only) and Plan Narrative. States are requested to submit two signed copies of the complete grant package to the appropriate Regional Office and one PDF copy of the final negotiated plan narrative to the ETA National Office at: [email protected].

Plan Approval.Regional Administrators are responsible for final approval of the plan and will issue an approval letter, with a copy of the approved grant package, to the state and a copy of the approval letter and approved grant package to the Grant Officer. A Notice of Obligation will be issued by the Grant Officer subsequent to the receipt of the Regional Office=s approval package.

Plan Modifications.The Grantee and Regional Office may jointly modify planned activities and associated expenditures, within the state allocation, during the plan period of performance. The Regional Office has authority to recommend funding adjustments to the Grant Officer when overall grant expenditures are substantially below quarterly budgeted forecasts in the approved SF- 424A. In the event the Secretary of Labor is required to carry out other responsibilities not anticipated in the plan, grantees may be requested to modify the plan to carry out the additional responsibilities.

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Attachment III: Statement of work guidelines (https://www.dol.gov/sites/dolgov/files/ETA/advisories/TEGL/2003/TEGL18-02_AttachIII.html):

Attachment III

Statement of Work Guidelines

Grantees are required to produce eight core products and services with PY 2002 funding. Except for those core products which are expected to be standard to allow comparability across states (such as population of the ALMIS Database core tables, production and dissemination of long-term employment projections and short-term employment forecasts), all other core products and services allow states flexibility to address the priority while determining the form and content that best meets the state's needs.

The plan statement of work will be posted on a secure ETA supported Web site to allow review by the workforce development system. For consistency and ease of review, the format of the statement of work must discretely and concisely address each of the planned products and services and include the following information for each:

A description of the core product or other major activitiy, including the principal customers, e.g., employers, job seekers, workforce boards, workforce development professionals or others, and the methodology to be used, where appropriate;

the focus of each product or activity, e.g., data or economic analysis, correcting data gaps, system development, One-Stop service delivery or other;

a summary of the results of consultation with the State Board and other customers concerning the deliverable;

how the product or activity supports the State's WIA/Wagner-Peyser Five Year Strategic Plan;

the measurable customer outcome(s) projected for each core product or other major activity;

planned milestones for completion of the deliverable;

total estimated cost of each deliverable, including identification of planned equipment purchases of $5,000 or more per unit cost.

Core Products and Services

1) Continue to populate the ALMIS Database with state data.

The ALMIS Database structure is designed to provide states with a resource for storing information in a single format and location, to facilitate information delivery to a wide range of customers. The database is intended to serve as the cornerstone for information delivery, labor market research and product development. States are required to populate all tables designated as core tables in accordance with guidelines issued by the ALMIS Database Consortium. Information and technical support are provided at the Consortium's Web site at: http://almis.dws.state.ut.us.

The most current release of the ALMIS Database structure is version 2.2. Depending on existing state applications for accessing the database, some states may need to continue maintaining an earlier version for a period of time. States are required to state in the plan which version of the database is currently being used and the projected date for upgrading to version 2.2 if an earlier version is currently used.

States are required to populate the following database files: license.dbf, licauth.dbf and lichist.dbf. Licensing data must be updated every two years. States are required to submit licensing data through the National Crosswalk Service Center (NCSC) for inclusion on the America=s Career Information Network (ACINet) site. The NCSC also provides support to the ALMIS Database Consortium and state ALMIS Database administrators, including access to ALMIS Database files and information on updates to those files.

The licensed occupations information found in ACINet were recently recoded from an OES to the O*NET SOC coding taxonomy. The NCSC recently distributed the recoded data to state ALMIS Database Administrators. States are free to use any
occupational coding taxonomy for the licensing information delivered in state systems.
However, the files included in ACINet must be coded to O*NET SOC. The NCSC will assist states in recoding their files, if necessary. States may access information and support through the NCSC web site at http://www.xwalkcenter.org or by calling 515-242-5034.

States are encouraged to participate in Basic ALMIS Database Training through the LMI Institute, if needed. The curriculum is technical in nature and is targeted to new or inexperienced staff with responsibility for ALMIS Database work. Instruction is conducted with the assistance of the ALMIS Database Consortium.

Funds may be used for equipment, programming, database population, staff or other costs required to implement and maintain the database.

2) Produce and disseminate long-term, industry and occupational employment projections.

Continue to produce and disseminate state-level, long-term industry and occupational employment projections for calendar years 2000 to 2010, using the methodology, software tools and guidelines developed by the Projections Consortium and the Projections Managing

Partnership. The primary focus for PY 2002 should be the production of sub-state, long-term projections. Inability to produce sub-state projections due to size or other restrictions must be noted in the plan. In addition, states should develop NAICS-based historical industry employment series for state and sub-state areas and test the series with the long-term projections models.

States are required to populate the ALMIS Database with the 2000 - 2010 projections data and submit the data for public dissemination following procedures established by the Projections Consortium and the Projections Managing Partnership.

3) Produce and disseminate short-term, industry and occupational employment forecasts.

Continue to produce and disseminate state-level, short-term industry and occupational employment forecasts using the methodology, software tools and guidelines developed by the Projections Consortium and the Projections Managing Partnership. The primary focus for PY 2002 is for states to develop NAICS-based historical industry employment series for state and sub-state areas and to test the series with the short-term projections models. The NAICS-based occupational files produced by the Bureau of Labor Statistics, which are an input requirement to complete NAICS-based occupational forecasts, will not be available to states until PY 2003.

States are required to populate the ALMIS Database with the 2001 -2003 projections data and submit the data for public dissemination following procedures established by the Projections Consortium and the Projections Managing Partnership.

4) Provide occupational and career information products for public use.

Continue to improve and disseminate customer focused occupational and career information products, incorporating related information such as occupational supply information, employment projections, forecasts and trends, and skills requirements. All products must be O*NET SOC-based and must be developed in consultation with intended customers. States will determine the appropriate media for dissemination of this information. Describe the products to be developed, including the products= intended utility for customers.

5) Provide an employer name and address list that can be accessed by the public.

The majority of states are licensed to use the ALMIS Employer Database. Licensed states are required to integrate the ALMIS Employer Database with the ALMIS Database in accordance with ALMIS Database Consortium guidelines. States not licensed are required to provide public access to an alternative, comprehensive employer name and address list to facilitate job search, job development and for other purposes.

States are required to provide applications allowing electronic public access to the employer name and address list and describe in the plan, the employer name and address list being used or developed, how customers will access the information and the functionality of the application for workforce development requirements and operations in the state.

The ALMIS Employer Database also resides on the ACINet site. States have the option of directly using ACINet or developing system links to the site for public access to the employer name and address list.

6) Provide information and support to Workforce Investment Boards (WIBs) and produce other state information products and services.

Describe the information products and services to be provided, as a result of consultation, to support WIB planning, analysis, policy development and program operations. Also describe any special information products and services to be provided at the request of principal customers or other stakeholders.

7) Improve and deploy electronic state workforce information delivery systems.

Funds are provided to support continued improvement and deployment of publicly accessible state workforce electronic information delivery systems. Grantees are required to deploy applications that allow electronic public access to the state's ALMIS Database. States are encouraged to develop systems that facilitate customer access to information across multiple states and for labor market areas that cross state boundaries.

Describe what system activities will be undertaken to improve customer access to workforce information. Examples include, but are not limited to, upgrading system content and technology, improving formats and ease of use, deploying Web-based or other electronic applications for self-service, developing systems which are compatible with other states= workforce information systems for interstate functionality, or integrating workforce information systems with other workforce operating systems.

Funds may be used for system development, procurement, implementation or other necessary costs.

8) Support state workforce information training activities.

Describe the training activities to be undertaken to increase staff and customer understanding of workforce information. The plan must describe the type of training to be provided and its purpose, the intended recipients of the training, the number of training sessions planned or alternative methods of training delivery to be used. Funds may be used to support the costs of course development, training materials, training delivery, facility rental, tuition, training related travel expenses and other associated costs necessary to provide workforce information training. States are encouraged to take advantage of the standard and customized training offered by the LMI Institute.

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Attachment IV: Annual performance report (https://www.dol.gov/sites/dolgov/files/ETA/advisories/TEGL/2003/TEGL18-02_AttachIV.html):

Attachment IIIV

Annual Performance Report

States are required to submit an annual performance report that concisely summarizes accomplishments compared to plan, the results of an assessment of customer satisfaction with the State's workforce information products and services and recommendations for improvements to workforce information and services. The report is intended to serve as an accountability, management and analysis tool for states, ETA and the Workforce Information Council.

Accomplishments Compared to Plan. For each planned product and service, provide a concise summary of:

The customer outcomes achieved compared to planned customer outcomes and an analysis that explains the cause of any significant variance from plan. Describe any actions required to bring the activity into conformance with the approved plan.

The extent to which the activity has conformed to the planned milestones including an explanation for the cause of any significant variance from schedule.

Actual aggregate expenditures and an explanation for any significant variance from planned aggregate expenditures.

Customer Satisfaction Assessment.For each planned product and service, provide a concise summary of:

The method(s) used for collecting customer satisfaction information and for interpreting the information for assessing satisfaction.

An assessment of the principal customers' satisfaction with each product and service. At a minimum, satisfaction is to be assessed for the business community, job seekers and for the workforce development system at the state and local levels.

Activities to be undertaken to add customer value to the product or service, where needs for improvement are identified.

Recommendations for Improvements or Changes to the Suite of Core Products.These may be based on one or more of the following:

Recommendations based on accomplishments compared to plan.

Recommendations based on customer satisfaction assessment findings.

Recommendations based on consultation with customers