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American Job Center one-stop operations
Summary ETA and its partner agencies gave states and local areas operating guidance for the integrated American Job Center network under WIOA. The letter addresses one-stop partners, access, service delivery, memoranda of understanding and continuous improvement, with references and partner-program descriptions attached. Change 1 later corrected its treatment of SCSEP community service hours as a contribution toward additional costs; ETA lists the base letter as Active.
Document
Federal guidance
Agency
U.S. Department of Labor, Employment and Training Administration (ETA)
Document number
TEGL No. 16-16
Date issued
January 18, 2017
Status
Active
ETA lists this advisory Active as of 2026-10-24.
Status last verified October 24, 2026
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CLASSIFICATION
EMPLOYMENT AND TRAINING ADMINISTRATION WIOA – General Guidance for One-
ADVISORY SYSTEM Stop Operations
U.S. DEPARTMENT OF LABOR CORRESPONDENCE SYMBOL
Washington, D.C. 20210 ETA-OWI
DATE
January 18, 2017
ADVISORY: TRAINING AND EMPLOYMENT GUIDANCE LETTER ONE-STOP
OPERATING GUIDANCE FOR THE WORKFORCE INNOVATION
AND OPPORTUNITY ACT NO. 16-16
TO: STATE AND LOCAL STAKEHOLDERS IN THE WORKFORCE
INNOVATION AND OPPORTUNITY ACT
STATE WORKFORCE ADMINISTRATORS
STATE WORKFORCE LIAISONS
STATE AND LOCAL WORKFORCE BOARD CHAIRS AND DIRECTORS
AMERICAN JOB CENTER DIRECTORS
SECTION 166 INDIAN AND NATIVE AMERICAN GRANTEES
NATIONAL FARMWORKER JOBS PROGRAM GRANTEES
SENIOR COMMUNITY SERVICE EMPLOYMENT PROGRAM
GRANTEES
YOUTHBUILD GRANTEES
ALL DEPARTMENT OF LABOR GRANTEES
STATE AND LOCAL VETERANS ADMINISTRATORS
STATE APPRENTICESHIP AGENCY DIRECTORS
TRADE ADJUSTMENT ASSISTANCE LEADS
FROM: PORTIA WU /s/
Assistant Secretary
SUBJECT: One-Stop Operations Guidance for the American Job Center Network
1. Purpose. This Training and Employment Guidance Letter (TEGL) provides general
guidance for the implementation of operational requirements under the Workforce Innovation
and Opportunity Act (WIOA) pertaining to the one-stop delivery system, branded nationally
as the American Job Center network. Due to the broad scope of the one-stop delivery
system, encompassing multiple programs administered by different Federal agencies, this
guidance provides the primary components for understanding and implementing an
integrated American Job Center network. Consistent with the requirement to promote
increased public identification of the one-stop delivery system and the requirement for the
use of a common identifier across the nation (WIOA sec. 121(e)(4)), the U.S. Department of
Labor (DOL), in coordination with the U.S. Department of Education (ED), established the
“American Job Center” network, a unifying name and brand that identifies online and in-
person workforce development services as part of a single network of publicly-funded
services. The use of the American Job Center network designation in this guidance
establishes a framework for accentuating and implementing an integrated workforce delivery
system. DOL and ED, in partnership with the U.S. Department of Health and Human
Services (HHS) (collectively, the Departments), published the WIOA Joint Rule for Unified
RESCISSIONS EXPIRATION DATE
None Continuing
and Combined State Plans, Performance Accountability, and the One-Stop System Joint
Provisions; Final Rule (Joint WIOA Final Rule) on August 19, 2016, in the Federal Register
at 81 FR 55791. The Joint WIOA Final Rule, which became effective on October 18, 2016,
can be found at: https://www.federalregister.gov/documents/2016/08/19/2016-
15977/workforce-innovation-and-opportunity-act-joint-rule-for-unified-and-combined-state-
plans-performance.
This guidance is being issued jointly by DOL’s Employment and Training Administration
(ETA), ED’s Office of Career, Technical, and Adult Education (OCTAE) and Office of
Special Education and Rehabilitative Services’ Rehabilitation Services Administration
(RSA), and HHS’s Administration for Children and Families (ACF). The guidance also links
to other technical assistance resources that support States and local areas as they work to
implement an integrated American Job Center network.
2. References. See Attachment I.
3. Background. The vision for the American Job Center network reflects the long-standing
and ongoing work of dedicated workforce professionals to align a wide range of publicly- or
privately-funded education, employment, and training programs, while also providing high-
quality customer service to all job seekers, workers, and businesses.
The creation of the integrated one-stop locations was a cornerstone of the Workforce
Investment Act of 1998 (WIA). In the years between the passage of WIA and WIOA, the
public workforce development system tested a variety of approaches to maximize the
benefits that customers and their communities receive from American Job Centers. In the
last ten years, technological advances have opened up new methods of service delivery and
evidence-based models to build upon our shared understanding of best practices. Further,
during the past few years, Federal agencies have worked collectively to reform Federal
employment, education, and training programs to create a more integrated, job-driven, public
workforce system. As a result of this work, American Job Centers continue to be valued
community resources, acknowledged both locally and nationally as a critical source of
assistance for individuals looking for work or opportunities to grow in their careers, and
employers looking for human resource assistance.
WIOA builds on the value of the American Job Center network and provides the workforce
development system with important tools to enhance the quality of its American Job Centers.
WIOA strengthens the ability of States, regions, and local areas to align investments in
workforce, education, and economic development to respond to regional job growth. WIOA
also emphasizes achieving results for all job seekers, workers, and businesses.
Finally, WIOA reinforces the partnerships and strategies necessary for American Job Centers
to provide all job seekers and workers with the high-quality career, training, and supportive
services they need to obtain and maintain good jobs. Such strategies help businesses find
skilled workers and access other human resource assistance, including education and
training, to meet their current workforce needs.
1. American Job Center Network.
A. Characteristics of the American Job Center Network. The American Job Center
network includes six core programs: title I Adult, Dislocated Worker, and Youth
programs; the title II Adult Education and Family Literacy Act (AEFLA) program; the
Wagner-Peyser Act Employment Service (ES) program, authorized under the Wagner-
Peyser Act, as amended by title III of WIOA; and the Vocational Rehabilitation (VR)
program, authorized under title I of the Rehabilitation Act of 1973, as amended by title
IV of WIOA. The American Job Center network also includes other required and
additional partners identified in WIOA and discussed in section five of this TEGL.
Through the American Job Centers, these partner programs and their direct service
providers ensure businesses and all job seekers—a shared client base across the multiple
programs—have access to information and services that lead to positive educational and
employment outcomes. Under WIOA, American Job Centers and partner staff strive to:
Provide job seekers with the skills and credentials necessary to secure and
advance in employment with wages that sustain themselves and their families;
Provide access and opportunities to job seekers, including individuals with
barriers to employment, as defined in section 3(24) of WIOA, such as individuals
with disabilities, individuals who are English language learners, and individuals
who have low levels of literacy, to prepare for, obtain, retain, and advance in
high-quality jobs and high-demand careers;
Enable businesses and employers to easily identify and hire skilled workers and
access other human resource assistance, including education and training for their
current workforce, which may include assistance with pre-screening applicants,
writing job descriptions, offering rooms for interviewing, and consultation
services on topics like succession planning and career ladder development, and
other forms of assistance.
Participate in rigorous evaluations that support continuous improvement of
American Job Centers by identifying which strategies work better for different
populations; and
Ensure that high-quality integrated data inform decisions made by policy makers,
employers, and job seekers.
The management of the American Job Center network is the shared responsibility of
States, local workforce development boards (WDBs), elected officials, the six WIOA
core program partners, required one-stop partners and other additional one-stop partners,
American Job Center operators, and service providers. Through the American Job
Center, the one-stop operator carries out the activities described below:
Facilitates integrated partnerships that seamlessly incorporate services for the
common customers served by multiple program partners of the American Job
Center.
Develops and implements operational policies that reflect an integrated system of
performance, communication, and case management, and uses technology to
achieve integration and expanded service offerings.
Organizes and integrates American Job Center services by function (rather than
by program), when permitted by a program’s authorizing statute and, as
appropriate, through coordinating staff communication, capacity building, and
training efforts. Functional alignment includes having American Job Center staff
who perform similar tasks serve on relevant functional teams (e.g., skills
development team or business services teams).
o Service integration focuses on serving all customers seamlessly (including
targeted populations) by providing a full range of services staffed by
relevant functional teams, consistent with the purpose, scope, and
requirements of each program.
o Integrated American Job Centers also ensure that:
Center staff are trained and equipped in an ongoing learning
environment with the skills and knowledge needed to provide
superior service to job seekers, including those with disabilities,
and businesses in an integrated, regionally focused framework of
service delivery, consistent with the requirements of each of the
partner programs.
Center staff are cross-trained, as appropriate, to increase staff
capacity, expertise, and efficiency. This allows staff from differing
programs to understand other partner programs’ services, and share
their own expertise related to the needs of specific populations so
that all staff can better serve all customers.
Center staff are routinely trained so they are keenly aware as to
how their particular work function supports and contributes to the
overall vision of the Local WDB, as well as within the American
Job Center network. This enhances their ability to ensure that a
direct linkage to partner programs is seamlessly integrated within
the center.
B. Benefits of Participating in an Integrated American Job Center Network. There are
significant benefits to partner participation in the American Job Center network. The
clear benefit is better outcomes for customers, both job seekers and businesses. The
following is not an exhaustive list of benefits, but provides some of the many advantages
inherent in partnering in an integrated one-stop delivery system:
Expanded workforce services for individuals at all levels of skill and
experience. All customers, including those with disabilities or other barriers to
employment, have the opportunity to receive hard and soft skills guidance, career
planning and job placement services, particularly timely labor market demand and
occupational information, and a variety of job-driven training options, including
work-based training opportunities such as registered apprenticeship, on-the-job
training (OJT), and incumbent worker training.
Access to multiple employment and training resources. Access to multiple
program resources, including necessary supportive services that may not be
offered by or available through one individual program. Access to multiple
resources in one location also reduces the travel and commuting distances for
customers needing referrals to or the receipt of multiple services. Access to
multiple resources may also facilitate the leveraging and braiding of resources
across systems for individual customers, as appropriate.
Integrated and expert intake process for all customers entering the American
Job Centers. Frontline staff are highly familiar with the functions and basic
eligibility requirements of each program, appropriately assist customers, and
make knowledgeable referrals to partner programs, as appropriate, given the
authorized scope of, and eligibility requirements for, each program.
Integrated and aligned business services strategy among American Job
Center partners. As part of an aligned team, partners have access to a wider
range of business engagement strategies, increasing the opportunity for better
placement services and outcomes for all customers. This partnership also allows
for a unified voice for the American Job Center in its communications with area
employers.
Expert advice from multiple sources. Customers, including individuals with
barriers to employment, can benefit from multiple levels of staff expertise,
guidance, and advice across programs. This enhances job seekers’ experiences
and increases their chances for success in the evolving labor market.
Relevance to labor market conditions. All workforce development activities
occur within the context of a regional economy. Services provided should be
informed by data on labor market demand in the local area to ensure a positive
impact or labor market outcome. This outcome results in a return on investment
for the job seeker’s time and efforts, and for the workforce program resources
expended.
Expanded community and industry outreach. The integrated nature of the
American Job Center network extends the one-stop reach to increase customer
participation and enrollments, and to engage and support businesses.
Strengthened partnerships. The integrated nature of the American Job Center
network also helps in providing seamless workforce services that serve similar
populations. Some examples include setting up common intake and assessment,
joint outreach activities, and referral processes outlined in agreements
implemented between partners in the American Job Center.
Encouraging efficient use of accessible information technology to include,
when possible, the use of machine readable forms and other features consistent
with modern accessibility standards, such as section 508 Standards (36 CFR part
1194) and the Worldwide Web Consortium’s Web Content Accessibility
Guidance 2.0, as well as virtual services to expand the customer base and
effectively deliver self-services.
C. Comprehensive American Job Centers.
A comprehensive American Job Center, as described in 20 CFR 678.305, 34 CFR
361.305, and 34 CFR 463.305, is a physical location where job seekers and employer
customers can access the programs, services, and activities of all required one-stop
partners (section 121(b)(1)(B) of WIOA), along with any additional partners as
determined by the Local WDB. The one-stop delivery system must include at least one
comprehensive physical center in each local area. (See subsection 5.B. below for a full
list of required and additional partner programs.) Comprehensive American Job Centers
should reflect and exemplify the characteristics of a high-quality American Job Center as
described in DOL’s TEGL No. 4-15, and ED’s RSA-TAC-15-01 and OCTAE Program
Memorandum 15-3, entitled Vision for the One-Stop Delivery System under the
Workforce Innovation and Opportunity Act. Comprehensive one-stop centers should
reflect a welcoming environment to all customer groups who are served by the American
Job Centers. All American Job Center staff should be courteous and helpful to all job
seekers, businesses, and others who interact with the American Job Centers, in person, by
telephone, or online.
A comprehensive American Job Center must have:
1) At least one WIOA title I staff person physically present, and the Center must
provide the career services listed in 20 CFR 678.430, 34 CFR 361.430, and 34
CFR 463.430;
2) Access to training services described in 20 CFR 680.200;
3) Access to any employment and training activities carried out under section 134(d)
of WIOA;
4) Access to programs and activities carried out by one-stop partners listed in 20
CFR 678.400 through 678.410, 34 CFR 361.400 through 361.410, and 34 CFR
463.400 through 463.410, including the Wagner-Peyser Act ES program; and
5) Workforce and labor market information.
Customers must have access to these programs, services, and activities during regular
business days at a comprehensive one-stop center (20 CFR 678.305(c), 34 CFR
361.305(c), and 34 CFR 463.305(c)). The Local WDB may establish other service hours
at other times to accommodate schedules of individuals who work on regular business
days or who, because of life circumstances, are not able to access the American Job
Centers during regular business hours. The Departments encourage access to services
outside of regular business hours (i.e., nights and weekends) when doing so is possible
and best serves the needs of the American Job Center’s customers. Centers not open
outside of the regular business hours should have a plan for how they will provide
services to individuals who cannot visit a center during regular business hours.
It is important to note that “providing” career services in the comprehensive does not
mean that each required partner must provide these services directly on-site at the
comprehensive American Job Center. However, it does mean that some career services
must be provided directly on-site. Career services may be provided through access to
one-stop partner programs and activities, which, as described in 20 CFR 678.305(d), 34
CFR 361.305(d), and 34 CFR 463.305(d), may be delivered in one of three ways:
Option 1. Having a program staff member physically present at the American Job
Center;
Option 2. Having a staff member from a different partner program physically
present at the American Job Center and appropriately trained to provide
information to customers about the programs, services, and activities available
through all partner programs; or
Option 3. Making available a direct linkage through technology to a program
staff member who can provide meaningful information or services.
The options above offer a wide range of possibilities to partners. Option 2 could require
varying levels of assistance depending on the program’s needs, but this could be as
simple as having an adequately trained Wagner-Peyser ES staff member providing basic
program information to a one-stop customer regarding the Job Corps program. In this
example, the partner staff member has been trained by someone from the Job Corps
program on basic eligibility requirements as well as how to access and complete an
enrollment application. Once the application is completed, the partner staff member will
connect the customer to a Job Corps representative who can further assist the customer
through the enrollment process. This option allows for the customer to receive high-
quality service through the American Job Center, in a timely manner. In this example, it
would be essential that the Wagner-Peyser Act ES staff person providing information
about the Job Corps program document his or her time and effort to ensure that the
charges to the appropriate program, namely the Job Corps program, for salaries and
wages are based on records, that accurately reflect the work performed consistent with
Federal cost principles in the Uniform Guidance at 2 CFR 200.430.
Option 3, a direct linkage, can take many forms as well. As described in 20 CFR
678.305(d)(3), 34 CFR 361.305(d)(3), and 34 CFR 463.305(d)(3), a “direct linkage”
means providing a direct connection at the American Job Center within a reasonable
time, by phone or through a real-time Web-based communication, to a program staff
member who can provide program information or services, including career services, to
the customer. Solely providing a phone number, Web site, information, pamphlets, or
materials does not constitute a “direct linkage”.
The flexibility provided through the three optional methods for assuring customer access
to required one-stop partner services and activities at the comprehensive centers, ensures
that dispersed programs, such as the National Farmworker Jobs Program, Job Corps, or
Indian and Native American programs, remain accessible through the American Job
Center network.
Local WDBs, in conjunction with the partners and one-stop operator(s), must establish
the method or means of providing access to partner programs and document such means
or methods in their Memoranda of Understanding (MOUs). All comprehensive
American Job Centers must be physically and programmatically accessible to individuals
with disabilities, as described in section 188 of WIOA and its implementing regulations
at 29 CFR part 38 (Final Rule published at 81 FR 87130 (Dec. 2, 2016)). To ensure
meaningful access to all customers, American Job Centers should incorporate the
principles of universal and human-centered design. These principles include, for
example, flexibility in space usage; the use of pictorial, written, verbal, and tactile modes
to present information for customers with disabilities or English language learners;
providing clear lines of sight to information for seated or standing users; providing
necessary accommodations; and providing adequate space for the use of assistive devices
or personal assistants.
D. Affiliate American Job Centers.
Local WDBs may also choose to operate other access points to services in addition to
comprehensive American Job Centers. Such access points are called affiliate or
specialized American Job Centers, and are created to supplement and enhance customer
access to American Job Center services. These sites make one or more of the one-stop
partners’ programs, services, and activities available to job seekers and employers.
Public libraries are an example of an additional access point that Local WDBs can use as
affiliate American Job Centers. In addition to offering public computers and Internet
access for job seekers and individuals, many libraries also provide space for businesses to
host career fairs and networking events. As trusted institutions within their communities,
libraries are often at the frontline of employment and training related inquiries.
Additionally, libraries also serve school-aged youth who can use public resources for
career and education planning, along with the traditional adult job seeker.
Every day, people in communities across the United States use libraries to access the
Internet for career development—boosting their skills through online learning, improving
their English literacy and digital literacy, and finding work. Public libraries can do even
more with better collaboration with State and Local WDBs. WIOA explicitly identifies
public libraries as potential partners of the American Job Center network (WIOA sec.
121(b)(2)(B)(vii)), which acknowledges a library’s ability to provide an expansive array
of job search services, including a remote location for filing for unemployment
compensation. This also recognizes libraries as important providers of Federally-
supported training and employment for adult education and literacy. (See Training and
Employment Notice 35-15 - Encouraging Collaborations between the Workforce
Investment System and Public Libraries to Meet Career and Employment Needs, for
additional information.)
Affiliated sites, as described in 20 CFR 678.310, 34 CFR 361.310, and 34 CFR 463.310,
allow for more flexibility in terms of the services one-stop partner programs provide.
These sites do not need to provide access to every required one-stop partner program.
Just as is required of comprehensive American Job Centers, affiliated sites must be
physically and programmatically accessible to individuals with disabilities, as required by
section 188 of WIOA and its implementing regulations at 29 CFR part 38. The frequency
of program staff’s physical presence in an affiliated site will be determined through
partner MOU negotiations at the local level, within the parameters of the Federal
regulations at 20 CFR 678.310 through 678.320, 34 CFR 361.310 through 361.320, and
34 CFR 463.310 through 463.320
Based on local workforce needs, the Local WDB, in conjunction with the partners and
one-stop operator(s), may determine that a specialized center, as described in 20 CFR
678.320, 34 CFR 361.320, and 34 CFR 463.320, is more appropriate to serve a particular
population and may choose to operate a specialized center(s). For example, a specialized
center may be established to serve a specific group of dislocated workers affected by a
regional lay-off. In this example, the specialized center would provide a variety of
services tailored to the needs of the dislocated workers, including career coaching,
networking opportunities, comprehensive assessment, and employer meetings. The
specialized center could also provide flexible office hours, such as evenings and
weekends, to support the job search needs of the dislocated workers served by that
specialized center. Other specialized centers may be established for youth, veterans, or
other specified groups as determined by the Local WDB.
Specialized centers do not need to provide access to every required partner, but should be
knowledgeable about, and prepared to make referrals to, American Job Center partners in
the comprehensive or affiliate American Job Centers. Partner services provided through
specialized one-stop centers must also be determined through partner negotiations at the
local level and incorporated into the MOU.
E. Co-location of Wagner-Peyser Act ES Offices.
WIOA recognizes the Wagner-Peyser Act ES program’s role in the American Job
Center network and, as a result, has made the Wagner-Peyser Act ES one of the six core
programs. Accordingly, the Departments recognize that Wagner-Peyser Act ES
programs are vital to the successful operation of American Job Centers and strongly
encourage access to these services throughout the workforce development system.
A major change to the American Job Center network under WIOA is the discontinuance
of separate, stand-alone Wagner-Peyser Act ES offices that were permitted under WIA
(20 CFR 678.315, 34 CFR 361.315, and 34 CFR 463.315). Under WIOA, Wagner-
Peyser Act ES programs must be co-located in comprehensive and/or affiliate American
Job Centers. If the Wagner-Peyser Act ES is part of an affiliate American Job Center, the
affiliate American Job Center must include at least one or more other partners with a
physical presence of combined staff more than 50 percent of the time the center is open.
In other words, if the Wagner-Peyser Act ES is located in an affiliated site, there must be
staff of at least one other partner in that affiliated site that is physically present more than
50 percent of the time the center is open.
Additionally, 20 CFR 678.315(b), 34 CFR 361.315(b), and 34 CFR 463.315(b) specify
that the partner program administering local veterans’ employment representatives,
disabled veterans’ outreach program specialists, or unemployment compensation
programs would not count as the other partner for purposes of this requirement.
Therefore, if Wagner-Peyser Act ES and any of these three programs are provided at an
affiliated site, an additional partner or partners must have a presence of combined staff in
the center of more than 50 percent of the time the center is open. These and other
Wagner-Peyser Act ES requirements will be addressed further in upcoming DOL-
administered program-specific guidance.
The Departments understand that States will need a reasonable amount of time to fully
integrate the delivery of the Wagner-Peyser Act ES programs into the American Job
Center network. However, States are required to co-locate Wagner-Peyser Act ES
services as soon as reasonably possible. In response to its program-specific WIOA
Notice of Proposed Rulemaking, DOL received several comments asking how to
operationalize the co-location requirement. Given the diversity of how States have
previously structured their Wagner-Peyser Act ES, the Departments are giving States
discretion in determining how to operationalize the requirement for co-location.
However, States are required to include the steps they will take to co-locate the Wagner-
Peyser Act ES into their Unified or Combined State Plan.
5. Partner Roles and Responsibilities in the American Job Center Network.
A. One-Stop Partners. Section 121(b) of WIOA identifies the required and additional one-
stop partner programs. Generally, the entity that carries out the program serves as the one-
stop partner. This may be the grant recipient, administrative entity, or organization
responsible for administering the funds of the specified program in a local area. In some
local areas, the partner program may be carried out by more than one grant recipient,
contractor, or organization. If the Federal grant recipient has issued or awarded part of or
its entire program funds to a sub-recipient or subcontractor in accordance with program
requirements, the Federal grant recipient remains the entity responsible for fulfilling the
roles and responsibilities of a one-stop partner program. It is the responsibility of the
Federal grant recipient to ensure that the subrecipient, who is providing services in that
local area on its behalf, participates in the one-stop delivery system. If a program does not
have a local administrative entity, the responsible State agency is considered the one-stop
partner. The joint regulations at 20 CFR 678.415, 34 CFR 361.415, and 34 CFR 463.415
provide more specific information on which entities are the one-stop partners for the VR
and AEFLA programs (two of the six WIOA core programs), as well as for certain other
required partner programs.
A program becomes a one-stop partner when it begins carrying out the program or
activity in a local area. As explained in 20 CFR 678.415, 34 CFR 361.415, and 34 CFR
463.415, if a partner is not carrying out its program or activities in the local area, the
requirements relating to a required one-stop partner are not applicable to that partner
program. Carrying out a program or activity means that the partner is providing any of
the services its grant, contract, or program requires. One of the critical requirements that
a one-stop partner must satisfy is signing the local MOU, which describes the services to
be provided, infrastructure and additional costs and contributions, the duration of the
agreement, and other elements described in section 6 of this document and additionally
outlined in section 121(c) of WIOA and 20 CFR 678.500, 34 CFR 361.500, and 34 CFR
463.500.
B. Required and Additional One-Stop Partner Programs. The chart below identifies the
required one-stop partner programs, followed by a section on the additional partners.
Attachment II of this TEGL provides a brief description of the one-stop partner programs,
along with some options for aligning and integrating service delivery through the
American Job Center network.
Required Department of Labor programs
Adult (WIOA title I formula) Senior Community Service Employment
Program (title V of the Older Americans
Act of 1965)
Dislocated Worker (WIOA title I formula) Trade Adjustment Assistance activities
(Trade Act of 1974, as amended)
Youth (WIOA title I formula) Jobs for Veterans State Grants (Chapter 41
of title 38)
YouthBuild (WIOA title I) Unemployment Compensation programs
Indian and Native American Programs Wagner-Peyser Act ES, as authorized
(WIOA title I) under the Wagner-Peyser Act, as amended
by WIOA title III
National Farmworker Jobs Programs Reentry Employment Opportunities (REO)
(NFJP)/Migrant and Seasonal Farmworker program (formerly referred to as the
Programs (WIOA title I) Reintegration of Ex-Offenders (ReXO)
program) (Section 212 of the Second
Chance Act of 2007 and WIOA sec. 169)
Job Corps (WIOA title I)
Required Department of Education programs
AEFLA program (WIOA title II) Career and technical education programs
at the postsecondary level, authorized
under the Carl D. Perkins Career and
Technical Education Act of 2006
State VR program, authorized under title I
of the Rehabilitation Act of 1973, as
amended by WIOA title IV
Required Department of Health and Human Services programs
Programs authorized under the Social Community Services Block Grant
Security Act title IV, part A (TANF)1 Employment and Training activities
(Community Services Block Grant Act)
Required Department of Housing and Urban Development (HUD) program
Employment and training programs
Required one-stop partner programs have specific governance, operations, and service
delivery roles within the American Job Center network. In accordance with 20 CFR
678.420, 34 CFR 361.420, and 34 CFR 463.420, each required one-stop partner program
must:
Provide access to its programs or activities through the American Job Center
network, in addition to any other appropriate locations (i.e., affiliated or
specialized sites);
1
A Governor may determine that TANF is not a required partner in a State or in specific local area(s) in the State. If
the Governor makes this decision, the Governor must notify in writing the Secretaries of the U.S. Departments of
Labor and Health and Human Services. Additionally, the State should notify the Director of the Office of Family
Assistance in the Administration for Children and Families in HHS. If a Governor determines that TANF is not a
required one-stop partner, local TANF programs may still elect to partner or work in collaboration with a one-stop
center, unless it is inconsistent with the Governor’s direction.
Use a portion of its funds, to the extent consistent with the relevant authorizing
statute and with the Uniform Guidance at 2 CFR parts 200, 2900, and 3474
(requiring, among other things, that costs are allowable, reasonable, necessary,
and allocable) to:
o Provide applicable career services; and
o Work collaboratively with the State and Local WDBs to establish and
maintain the one-stop delivery system. This includes jointly funding the
one-stop infrastructure costs through partner contributions.
Enter into an MOU that meets the requirements of 20 CFR 678.500(b), 34 CFR
361.500(b), and 34 CFR 463.500(b) with the Local WDB relating to the operation
of the American Job Center network;
Participate in the operation of the American Job Center network consistent with
the terms of the MOU, requirements of authorizing laws and implementing
regulations, Federal cost principles, and all other applicable legal requirements;
and
Provide representation on the State WDB and Local WDBs as required, and
participate in Board committees, as needed.
The lead State official with primary responsibility for the core program partners must be
represented on both the State and Local WDBs. While these entities are not required to
serve on Local WDBs, the Departments encourage them to have a voice in key Local
WDB activities and notes that they are not precluded from serving on the Local WDB.
For example, the State entity for adult education and literacy activities may designate
eligible providers to fulfill the roles and responsibilities of the required partner. Federal
regulations at 20 CFR 679.320(d)(1) require that at least one eligible provider of adult
education and literacy activities under title II be on the Local WDB. A chief elected
official (CEO) may consider an eligible provider that has been designated to carry out
roles and responsibilities of the one-stop partner from nominations for adult education
and literacy membership on the Local WDB.
Additional one-stop partners may include, with the approval of the Local WDB and
CEOs; Social Security Administration employment and training programs (i.e., Ticket to
Work and Self Sufficiency programs); Department of Agriculture’s Supplemental
Nutrition and Assistance Program (SNAP) employment and training programs; the Client
Assistance Program, authorized under section 112 of the Rehabilitation Act of 1973, as
amended by title IV of WIOA; National and Community Service Act Programs;
employment and training programs carried out by the Small Business Administration;
and other appropriate Federal, State or local programs, including, but not limited to,
employment, education, or training programs such as those operated by libraries,
foundations, community-based organizations, or in the private sector. Partnerships with
the local mental health and transportation agencies also provide opportunities to
complement and streamline supportive services through the American Job Center
network.
C. Career Services.
The Joint WIOA Final Rule requires the provision of “career services” through the
American Job Center network, to support and empower customers in making informed
decisions based on local and regional economic demand and in achieving their personal
employment and education goals (20 CFR 678.430, 34 CFR 361.430, and 34 CFR
463.430). All applicable career services must be made available (i.e., provided) in at
least one comprehensive American Job Center in each local area. As stated in section
4.C. of this guidance, these services also may be provided and accessed through one of
the aforementioned methods. Some or all of the career services may also be available
either at affiliated sites or specialized centers.
Career services provide local areas and service providers with flexibility to target services
to the needs of the customer. For example, a recently laid off customer may only require
local labor market information to prepare for a new job, whereas an entry level worker
may need a comprehensive assessment in order to establish a baseline for determining
appropriate training options. There are three types of career services: basic career
services; individualized career services; and follow-up career services. The distinction
between basic career services and individualized career services is not intended to imply
that there is a sequence of services, which was eliminated under WIOA. Rather, the
distinction is to clarify that, while basic career services are available to all participants,
individualized career services are available to participants after American Job Center
staff have determined that such services are required to retain or obtain employment
1) Basic Career Services (20 CFR 678.430(a), 34 CFR 361.430(a), and 34 CFR
463.430(a))
At a minimum, all of the basic career services described in WIOA secs.
134(c)(2)(A)(i)-(xi), and 20 CFR 678.430(a), 34 CFR 361.430(a), and 34 CFR
463.430(a), must be provided in each local area through the one-stop delivery system.
Basic career services must be made available and, at a minimum, must include the
following services:
Determinations of whether the individual is eligible to receive assistance from
the adult, dislocated worker, or youth programs, including co-enrollment among
these programs;
Outreach, intake (including identification through the state’s Worker Profiling
and Reemployment Services system of Unemployment Insurance (UI) claimants
likely to exhaust benefits), and orientation to information and other services
available through the one-stop delivery system. For the TANF program, States
must provide individuals with the opportunity to initiate an application for
TANF assistance and non-assistance benefits and services which could be
implemented through the provision of paper application forms or links to the
application Web site;
Initial assessment of skill levels, including literacy, numeracy, and English
language proficiency, as well as aptitudes, abilities (including skills gaps), and
supportive service needs;
Labor exchange services, including—
o Job search and placement assistance, and, when needed by an individual,
career counseling, including the provision of—
information on in-demand industry sectors and occupations;
information on nontraditional employment;
information from career profiles and interest inventories, and
Referrals to, and coordination of activities with, other programs and services,
including those within the American Job Center network and, when appropriate,
other workforce development programs;
Workforce and labor market employment information, including accurate
information relating to local, regional, and national labor market areas,
including—
o Job vacancy listings in labor market areas;
o Information on job skills necessary to obtain the vacant jobs listed;
o Information relating to local occupations in-demand; and the earnings,
skill requirements, and opportunities for advancement for occupations in
demand;
Provision of performance information and program cost information on eligible
providers of training services by program and type of providers and workforce
services by program and type of providers;
Provision of information, in usable and understandable formats and languages,
about how the local area is performing on local performance accountability
measures, as well as any additional performance information relating to the
area’s American Job Center network;
Provision of information, in usable and understandable formats and languages,
relating to the availability of supportive services or assistance, and appropriate
referrals to those services and assistance, including: child care; child support;
medical or child health assistance available through the State’s Medicaid
program and Children’s Health Insurance Program; benefits under SNAP;
assistance through the earned income tax credit; housing counseling and
assistance services sponsored through HUD2; and assistance under a State
program for TANF, and other supportive services and transportation provided
through other programs or agencies;
Assistance in establishing eligibility for financial aid assistance for training and
education programs not provided under WIOA; and
Provision of information and assistance regarding filing claims under UI
programs, including meaningful assistance to individuals seeking assistance in
filing a claim—
o “Meaningful assistance,” as described in Unemployment Insurance
Program Letter (UIPL) 20-15 and 20 CFR 678.430, 34 CFR 361.430, and
34 CFR 463.430, means providing assistance as follows:
Only merit staff (State government employees) may, in person at
one-stop centers or remotely, answer questions, provide advice, or
make decisions that could affect claimants’ UI eligibility.
However, other one-stop staff may assist in claims by acceptance
of information from claimants.
If an individual in a one-stop center is referred to a telephone for
UI claims assistance, it must be a phone line dedicated to serving
one-stop customers in a timely manner. Individuals must not
simply be referred to a general information/dial-in line with the
state UI agency contact center where the individual is placed into a
2
HUD Approved Housing Counseling Agencies, http://www.hud.gov/offices/hsg/sfh/hcc/hcs.cfm
phone queue along with all other claimants in the State. If the
assistance is provided remotely using technology, it must be a
technology that enables trained staff to provide the assistance.
Examples of technology that enables remote assistance include live
Web chat applications, video conference applications, or other
similar technology.
The costs associated in providing meaningful assistance may be
paid for by the State’s UI program, the WIOA Adult or Dislocated
Worker programs, the Wagner-Peyser Act ES, or some
combination of these programs.
For purposes of the VR program, basic career services may
encompass some of the activities authorized under 34 CFR
361.48(b), which must be provided under an individualized plan
for employment for an eligible individual with a disability (e.g.,
assessments for determining VR needs).
2) Individualized Career Services (20 CFR 678.430(b), 34 CFR 361.430(b), and 34 CFR
463.430(b))
If one-stop center staff, including designated partner program staff, determine that
individualized career services are necessary for an individual to obtain or retain
employment, these services must be made available to the individual. These services
must be available in all comprehensive one-stop centers. American Job Center staff
may use recent previous assessments by partner programs to determine if
individualized career services are needed.
Individualized career services include:
Comprehensive and specialized assessments of the skill levels and service
needs of adults and dislocated workers, which may include—
o Diagnostic testing and use of other assessment tools; and
o In-depth interviewing and evaluation to identify employment barriers
and appropriate employment goals;
Development of an individual employment plan, to identify the employment
goals, achievement objectives, and the combination of services for the
participant to achieve his or her employment goals, including the list of, and
information about, eligible training providers;
Group counseling, which involves two or more participants addressing certain
issues, problems, or situations that may be shared by the group members;
Individual counseling, which is a one-on-one session that may go into greater
detail for a participant regarding certain issues, problems, or situations;
Career planning (e.g. case management, see WIOA sec. 3(8));
Short-term pre-vocational services, including development of learning skills,
communication skills, interviewing skills, punctuality, personal maintenance
skills, and professional conduct services to prepare individuals for
unsubsidized employment or training;
Internships and work experiences (including transitional jobs) that are linked
to careers;
Workforce preparation activities (see 34 CFR 463.34);
Financial literacy services available through the WIOA title I youth program
as described in WIOA sec. 129(b)(2)(D) and 20 CFR part 681, including:
o Supporting the ability of participants to create household budgets,
initiate savings plans, and make informed financial decisions about
education, retirement, home ownership, wealth building, or other
savings goals;
o Supporting the ability to manage spending, credit, and debt, including
credit card debt, effectively;
Out-of-area job search assistance and relocation assistance; and
English language acquisition programs (see 34 CFR 463.31) and integrated
education and training programs (see 34 CFR 463.35).
For purposes of the VR program and similar to basic career services, individualized
career services may encompass some of the activities authorized under 34 CFR
361.48(b), which must be provided under an individualized plan for employment for
an eligible individual with a disability (e.g., vocational rehabilitation counseling and
guidance, vocational and other training services, and rehabilitation technology).
3) Follow-up Career Services (20 CFR 678.430(c), 34 CFR 361.430(c), and 34 CFR
463.430(c))
Follow-up services must be provided, as appropriate, for Adult and Dislocated
Worker program participants who are placed in unsubsidized employment, for up to
12 months after the first day of employment. Counseling about the work place is an
appropriate type of follow-up service. States and local areas should establish policies
that define what are considered to be appropriate follow-up services for the Adult and
Dislocated Worker programs. Follow-up services do not extend the date of exit in
performance reporting. For purposes of the VR program, follow-up career services
are similar to post-employment services, as defined in 34 CFR 361.5(c)(42), and are
provided subsequent to an individual with a disability achieving an employment
outcome. Post-employment services, under the VR program, are necessary in
assisting an individual with a disability in maintaining, regaining, or advancing in
employment, consistent with the individual’s unique strengths, resources, priorities,
concerns, abilities, capabilities, interests, and informed choice.
D. Business Services (20 CFR 678.435, 34 CFR 361.435, and 34 CFR 463.435)
The Joint WIOA Final Rule requires the provision of “business services” through the
American Job Center network, to support a local workforce development system that
meets the needs of businesses in the local area (20 CFR 678.435, 34 CFR 361.435, and
34 CFR 463.435). Through the American Job Centers, applicable one-stop partners
develop, offer, and deliver quality business services that assist businesses and industry
sectors in overcoming the challenges of recruiting, retaining, and developing talent for
the regional economy. To support area employers and industry sectors most effectively,
American Job Center staff, including designated partner program staff, must:
Have a clear understanding of industry skill needs;
Identify appropriate strategies for assisting employers, and coordinate business
services activities across American Job Center partner programs, as
appropriate; and
Incorporate an integrated and aligned business services strategy among
American Job Center partners to present a unified voice for the American Job
Center in its communications with employers.
Certain career services must be made available to local employers, specifically labor
exchange activities and labor market information, as described in 20 CFR
678.430(a)(4)(ii) and (a)(6), 34 CFR 361.430(a)(4)(ii) and (a)(6), and 34 CFR
463.430(a)(4)(ii) and (a)(6). Local areas must establish and develop relationships and
networks with large and small employers and their intermediaries. Local areas also must
develop, convene, or implement industry or sector partnerships.
Customized business services may be provided to employers, employer associations, and
other such organizations. These services are tailored for specific employers and may
include:
Customized screening and referral of qualified participants in career and training
services to employers; and
Writing/reviewing job descriptions and employee handbooks.
Local areas may also provide other business services and implement strategies that meet
the workforce development needs of area employers, in accordance with partner
programs’ statutory and regulatory requirements and consistent with Federal cost
principles. Allowable activities include, but are not limited to, developing and
implementing industry sector strategies (including strategies involving industry
partnerships, regional skills alliances, industry skill panels, and sectoral skills
partnerships).
WIOA also allows customized employer-related services to be provided on a fee-for-
service basis. The joint regulations at 20 CFR 678.440, 34 CFR 361.440, and 34 CFR
463.440 clarify that there is no requirement that a fee-for-service be charged to
employers, but there is no prohibition against doing so either. However, no fee may be
charged for the career services that must be made available to local employers. The
Local WDBs, however, should examine available resources and assets to determine an
appropriate cost structure for those services for which it is permissible to charge a fee-
for-service. The Departments consider any fees earned for these services to be program
income, and the one-stop partners must expend the program income in accordance with
the partner program’s authorizing statute, implementing regulations, and Federal cost
principles in the Uniform Guidance.
More detailed information regarding specific business engagement strategies, including
Rapid Response (strategies and activities necessary to plan for and respond as quickly as
possible following an announcement of a permanent closure, mass layoff, or natural or
other disaster which results in mass job loss) and work-based training options (i.e.,
incumbent worker training and Registered Apprenticeship), will be further addressed in
upcoming DOL program-specific guidance.
(Note: This is not an exhaustive list of business services available through the American
Job Center network, but is meant to illustrate some of WIOA’s flexibilities and services to
improve business and employment opportunities. For example, American Job Centers
may offer rooms for interviewing, provide human resource consultation services such as
succession planning and staffing and retention assistance for small businesses and start-
ups, help employers develop career ladders within their organizations, etc.)
6. Memorandum of Understanding (MOU). The MOU is an agreement developed and
executed by the Local WDB and the one-stop partners, with the agreement of CEO and the
one-stop partners, relating to the operation of the one-stop delivery system (20 CFR 678.500,
34 CFR 361.500, and 34 CFR 463.500). As the management of the American Job Center
network is the shared responsibility of States, Local WDBs, elected officials, the WIOA core
programs, the required one-stop partners (as defined at 20 CFR 678.400, 34 CFR 361.400, and
34 CFR 463.400), other entities that may serve as additional one-stop partners (as defined at
20 CFR 678.410, 34 CFR 361.410, and 34 CFR 463.410), and American Job Center operators,
the Departments expect local areas to use a collaborative and good-faith approach to
negotiations and encourage all of these entities to work together in developing an MOU that
demonstrates the spirit and intent of WIOA, thereby ensuring the successful integration and
implementation of partner programs in American Job Centers.
A. Types of Memorandum of Understanding
To facilitate transparent and flexible agreements, the Departments encourage Local WDBs
to develop a single “umbrella” MOU that addresses issues related to the local American
Job Center network, its CEO, and all partners. Local WDBs, with the agreement of the
CEO, may still enter into separate agreements between each partner or groups of partners;
however, the aim of the “umbrella” MOU is to allow partner programs to focus on service
delivery and not the process of negotiating several MOUs (20 CFR 678.505(a), 34 CFR
361.505(a), and 34 CFR 463.505(a)).
B. Key Elements of a Memorandum of Understanding.
The MOU is the product of local discussion and negotiation. The Local WDB, with the
agreement of the CEO, develops and enters into a signed MOU with the one-stop partners,
as described above. MOUs must, at a minimum, describe the services to be provided and
contain agreement on funding the costs of services and the operating costs of the system,
as well as several other elements outlined in section 121(c) of WIOA and 20 CFR
678.500, 34 CFR 361.500, and 34 CFR 463.500. The MOU must include the following:
Services – The MOU must include a description of the services provided through
the American Job Center network, which includes: the method or means of
providing partner access to those services; the frequency of program staff’s
physical presence in an affiliated site, and how specialized one-stop centers, as
needed, will be implemented. The MOU also must include a description of the
coordinated delivery of services in the system and methods for referring
individuals between the one-stop operators and partners for appropriate services
and activities.
One-Stop Operating Budget – The one-stop operating budget is the financial
plan that the one-stop partners, and Local WDB agree will be used to achieve the
MOU’s goals of delivering services in a local area. The MOU must contain,
among other things, provisions describing how the costs of services provided by
the one-stop system (including career services and other shared services) and the
operating costs of such system will be funded, including the infrastructure costs
for the one-stop system (WIOA sec. 121(c)(2)(A)). The one-stop operating
budget may be considered the master budget that contains a set of individual
budgets or components that consist of two types of costs that are specifically
outlined in the statute: infrastructure costs, defined in WIOA sec. 121(h)(4); and
additional costs, which consist of shared operating costs and shared services that
are related to the operation of the one-stop delivery system (but do not constitute
infrastructure costs), described in WIOA sec. 121(i).
The information required to be included in the infrastructure funding agreement
(IFA) is found in 20 CFR 678.755, 34 CFR 361.755, and 34 CFR 463.755; and
the information required for an interim IFA is described in 20 CFR 678.715(c), 34
CFR 361.715(c), and 34 CFR 463.715(c). The Departments will soon issue joint
guidance providing more detailed information on one-stop operating costs.
Access – The MOU must include methods to ensure the needs of workers, youth,
and individuals with barriers to employment, including individuals with
disabilities, are addressed in providing access to services, including access to
technology and materials available through the one-stop system.
Referral – The MOU must include methods for referral to appropriate services
and activities between one-stop operators and partner programs.
Duration - The MOU must include provisions specifying its duration and the
procedures for amending it. The MOU must contain assurances that it will be
reviewed and, if substantial changes have occurred, be renewed. The MOU must
be renewed not less than once every three years.
Other Contributors - The MOU must also include contributions made to the
one-stop system through other avenues, such as donations made by a non-partner
entity (e.g., a local business donating computers for a learning lab). Third-party
in-kind contributions made to supplement the operation of the American Job
Center must also be documented.
Modification process - The MOU must include a description of the process for
amending it. (See section C. below).
Signatories – The MOU must contain signatures of the CEO, Local WDB
director, and authorized representatives of each partner program.
Appeals - If a one-stop partner’s appeal to the State regarding infrastructure costs,
results in a change to the one-stop partner’s infrastructure cost contributions, the
MOU must be updated to reflect the final one-stop partner infrastructure cost
contributions.
C. Modification of the Memorandum of Understanding. The joint regulations at 20 CFR
678.500(b)(5), 34 CFR 361.500(b)(5), and 34 CFR 463.500(b)(5) require the MOU to contain a
description of the procedures for amending it. Further, 20 CFR 678.500(b)(6), 34 CFR
361.500(b)(6), and 34 CFR 463.500(b)(6) require renewal of the MOU in certain circumstances.
Renewal of an MOU requires all parties to review and agree to all elements of the MOU and re-
sign the MOU. Amendment or modification of the MOU only requires the parties to review and
agree to the elements of the MOU that changed.
Just as the Departments expect local areas to use a collaborative and good-faith approach
with respect to negotiating the development of the MOU, the same is expected with
respect to its modifications. Non-substantive changes to the MOU, such as minor
revisions to the budget or adjustments made due to the annual reconciliation of the
budget, do not require renewal of the MOU. These changes may occur through the local
MOU amendment procedures established at the local level (20 CFR 678.500(b)(5), 34
CFR 361.500(b)(5), and 34 CFR 463.500(b)(5)). Substantial changes, such as changes in
one-stop partners, or a change due to the election of a new CEO, will require renewal of
the MOU (20 CFR 678.500(b)(6), (d), and (e); 34 CFR 361.500(b)(6), (d), and (e); and
34 CFR 463.500(b)(6), (d), and (e)).
A change to the MOU due to the election of a new CEO would ensure that the newly-
elected official is aware of the local one-stop partners, as well as the terms and conditions
of the MOU.
When the local area has created a new IFA, the MOU must be updated in accordance
with 20 CFR 678.500(e), 34 CFR 361.500(e), and 34 CFR 463.500(e). For example, a
partner’s appeal to the State regarding infrastructure costs that results in a change to the
one-stop partner’s infrastructure cost contributions requires updating the MOU.
Updating the MOU does not require renewal of the MOU.
7. One-Stop Operator/Competition. A one-stop operator is the entity or consortium of entities
that coordinates the service delivery of required one-stop partners and service providers, and
that is selected consistent with the requirements of section 121(d) of WIOA (20 CFR 678.600
through 678.635, 34 CFR 361.600 through 361.635, 34 CFR 463.600 through 463.635).
WIOA requires the selection of a one-stop operator through a competitive process, consistent
with the Uniform Guidance. Competition provides the best method of ensuring that Local
WDBs examine operator effectiveness on a periodic basis. Additionally, regular competition
allows Local WDBs to make improvements based on their one-stop certification process,
particularly in regards to the role of the operator and other service delivery performance and
performance metrics that may shift or change as one-stop partners and the Local WDBs
update their MOUs.
The Joint WIOA Final Rule requires that States follow the same policies and procedures they
use for procurement with non-Federal funds, and requires Local WDBs to use a competitive
process consistent with the Uniform Guidance at 2 CFR part 200, including the DOL-specific
requirements at 2 CFR part 2900, and the Local WDBs’ local procurement policies and
procedures that are consistent with the Uniform Guidance. The Uniform Guidance may be
found here: http://www.ecfr.gov. Additionally, the Joint WIOA Final Rule requires that a
competitive process be conducted at least once every four years. The requirement to use a
competitive process for one-stop operator selection is found in section 121(d)(2)(A) of WIOA.
While the Local WDB must select the one-stop operator through a competitive process at least
once every four years, a State may require, or a Local WDB may choose to implement, a
competitive selection process more often than once every four years. DOL will soon issue
guidance providing more detailed information on the one-stop competition requirements.
8. One-Stop Operating Costs. The one-stop operating budget consists of two types of costs --
infrastructure costs and additional costs (which must include career services and may include
other shared costs and shared services). WIOA introduced mandatory funding agreements,
with particularly detailed requirements for the funding of infrastructure costs (20 CFR
678.700, 34 CFR 361.700, and 34 CFR 463.700). To help the local areas develop their
infrastructure costs budgets, the Governor is required to issue guidance on one-stop
infrastructure funding. Infrastructure costs are defined as non-personnel costs necessary for
general American Job Center operations, including facility rentals, utilities and maintenance,
equipment (including assessment-related products and assistive technology for individuals
with disabilities), and technology to facilitate access to the American Job Center (including
planning and outreach), and may include costs associated with the common identifier (i.e.,
American Job Center signage) and supplies, as defined in the Uniform Guidance at 2 CFR
200.94, to support the general operation of the one-stop center. This list is not exhaustive.
All one-stop partner programs are required to contribute to the infrastructure costs and certain
additional costs of the one-stop delivery system in proportion to their use and relative benefits
received, as required in 20 CFR 678.700 and 678.760, 34 CFR 361.700 and 361.760, and 34
CFR 463.700 and 463.760. The sharing and allocation of infrastructure costs between one-
stop partners is governed by WIOA sec. 121(h),
Native American programs are not required to contribute to infrastructure funding but, as
required one-stop partners, they are encouraged to contribute. Any agreement regarding the
contribution or non-contribution to infrastructure funding by Native American programs must
be recorded in the signed MOU (WIOA sec. 121(h)(2)(D)(iv)).
The Departments will soon issue joint guidance providing more detailed information on one-
stop operating costs.
9. American Job Center Certification. WIOA requires the State WDB, in consultation with
CEOs and Local WDBs, to establish objective criteria and procedures to use when certifying
its American Job Centers (20 CFR 678.800, 34 CFR 361.800, and 34 CFR 463.800). The
certification process establishes a minimum level of quality and consistency of services in
American Job Centers across a State. The certification criteria allow States to set standard
expectations for customer-focused seamless services from a network of employment, training,
and related services that help individuals overcome barriers to obtaining and maintaining
employment.
The State WDB must establish objective criteria and procedures for the Local WDBs to use in
evaluating the effectiveness, physical and programmatic accessibility, and continuous
improvement of American Job Centers. Local WDBs must follow procedures and criteria
established by the State WDB and certify its American Job Centers and its American Job
Center network at least once every three years (20 CFR 678.800, 34 CFR 361.800, and 34
CFR 463.800); this includes comprehensive, as well as affiliate American Job Centers. Local
WDBs may establish additional criteria relating to service coordination achieved by the one-
stop delivery system. For example, this may include establishing more flexible business hours
to meet the range of customer needs or increasing staff competencies to promote higher level
service coordination to more vulnerable populations. Both the State WDB and Local WDB
must review and update the criteria every two years as part of the review and modification of
the State and local planning process. The Departments expect that all local area core program
partners will complete the certification process using the State-developed criteria and
procedures by the end of Program Year (PY) 2016 (June 30, 2017).
A. Example of One-Stop/American Job Center Certification Criteria.
The joint regulations at 20 CFR 678.800, 34 CFR 361.800, and 34 CFR 463.800 describe
the specific requirements for the certification process. The Departments will not issue
further requirements for certification and will not issue a single national certification
checklist. However, below are some previously-used criteria that might guide the
development of WIOA one-stop certification standards:
The use of customer-focused processes such as integrated and expert welcoming
and intake for all customers who enter the American Job Center, that consider
how front-desk staff and counselors provide seamless and coordinated customer-
centered services.
The frequency and quality of cross-training from differing programs to share
expertise about integrated customer flow, needs of specific populations, business
engagement expertise, or understanding of different programs offered in the
American Job Center and in the community.
The extent to which staff members can work together across programs on similar
functions.
Regular processes for examining what processes are in place for identifying and
responding to technical assistance needs.
Regular processes of continuing professional staff development to promote high
quality staffing.
The extent to which systems are in place to capture and respond to specific
customer feedback.
B. Physical and Programmatic Accessibility.
Evaluations of physical and programmatic accessibility must include how well the
American Job Center ensures equal opportunity for individuals with disabilities to
participate in or benefit from American Job Center services.
Physical accessibility refers to the extent to which facilities are designed, constructed, or
altered so they are accessible and usable by individuals with disabilities. Evaluations of
physical accessibility should take into account both external accessibility and internal
accessibility. For example, evaluations of external accessibility could include a review of
the availability of transportation to the American Job Center and access into the site
location via ramps consistent with the Americans with Disabilities Act’s (ADA) standards.
On the other hand, an evaluation of internal accessibility could include a review of the
center’s access to bathrooms, adjustable work stations, and appropriate signage, including
signage to meet multilingual needs common to the specific region of the State.
Programmatic accessibility refers to the extent to which the full range of services is
available to all one-stop customers regardless of disability or cultural background. The
implementing regulations of section 188 of WIOA require that American Job Centers
provide programmatic accessibility. As such, American Job Centers must provide
reasonable accommodations for individuals with disabilities, administer programs in the
most integrated setting appropriate, communicate with persons with disabilities as
effectively as with others, and provide appropriate auxiliary aids or services (29 CFR
38.7-38.9).
The evaluations of effectiveness must include criteria evaluating how well the centers and
delivery systems take actions to comply with disability-related regulations implementing
WIOA section 188. In addition to ensuring compliance with WIOA and the ADA,
accessible American Job Centers maximize usage by, and benefit, all customers. The use
of universal design and human-centered design often benefit all customers accessing
services. For example, closed captioning provides a critical link to information for
individuals who are deaf or hard-of-hearing, but can also be a link for those without
deafness sitting in the same noisy lobby to get updates. For additional exemplary
customer service and service design principles and resources on accessibility, see DOL’s
Training and Employment Notice (TEN) No. 01-15, Promising Practices in Achieving
Universal Access and Equal Opportunity: A Section 188 Disability Reference Guide 3
and ETA’s Disability and Employment Community of Practice.4 Also see the evaluation
of American Job Center accessibility (20 CFR 678.800, 34 CFR 361.800, and 34 CFR
463.800).
10. Common Identifier. Section 121(e)(4) of WIOA requires each one-stop delivery system to
use a common identifier on all products, programs, activities, services, electronic resources,
facilities, and related property and new materials. States and local areas are also permitted
to use any State- or locally-developed identifier.
The Departments established the “American Job Center” network, a unifying name and
brand, that identifies online and in-person workforce development services as part of a
single network of publicly-funded services (20 CFR 678.900, 34 CFR 361.900, and 34 CFR
463.900).
The one-stop delivery system must use either that common identifier as its name, or use the
tag line phrase “a proud partner of the American Job Center network.” Either the plain text
or one of the logos may be used. If a logo is used, it must be used in accordance with the
guidelines contained in the Graphics Style Guide for Partners, and with the terms of use for
the logos, all of which are available at https://www.dol.gov/ajc.
DOL provides a toolkit on the https://www.dol.gov/ajc and on the Innovation and
Opportunity Network (ION) https://ion.workforcegps.org/resources/2016/09/30/12/11/AJC-
Common-Identifier-and-Branding so that states and local areas can proactively identify one-
3
For additional information, visit http://wdr.doleta.gov/directives/corr_doc.cfm?DOCN=3182. The direct link to the
Disability Reference Guide is located at
https://www.dol.gov/oasam/programs/crc/Section188Guide.pdfhttps://www.dol.gov/oasam/programs/crc/Section188
Guide.pdf.
4
For additional information, visit https://disability.workforcegps.org.
stop centers as "American Job Centers" in outreach materials, Web sites, and other
communications. The toolkit can be used as an easy way for job seekers and employers to
locate, recognize and access workforce development services, and are appropriate for
physical one-stop centers or Web sites. DOL announced the American Job Center brand
first in Training and Employment Guidance Letter No. 36-11, available at
http://wdr.doleta.gov/directives/corr_doc.cfm?DOCN=7695, and DOL and ED required its
use in the Joint WIOA Final Rule (20 CFR 678.900, 34 CFR 361.900, and 34 CFR
463.900).
Key Dates: The timeframe for adopting the required rebranding varies depending on the
type of material. The Joint WIOA Final Rule at 20 CFR 678.900(b), 34 CFR 361.900(b),
and 34 CFR 463.900(b) requires: “As of November 17, 2016, each one-stop delivery system
must include the “American Job Center” identifier or “a proud partner of the American Job
Center network” on all primary electronic resources used by the one-stop delivery system,
and on any newly printed, purchased, or created materials. The Joint WIOA Final Rule at
20 CFR 678.900(c), 34 CFR 361.900(c), and 34 CFR 463.900(c) further requires: “as of
July 1, 2017, each one-stop delivery system must include the “American Job Center”
identifier or “a proud partner of the American Job Center network” on all products,
programs, activities, services, electronic resources, facilities, and related property and new
materials used in the one-stop delivery system.” Finally, as the Departments stated in the
Preamble to the Joint WIOA Final Rule, “[T]he Departments will not object if the one-stop
centers continue to use materials not using the ‘American Job Center’ branding which are
created before November 17, 2016 until those supplies are exhausted.”
11. Action Requested. State agencies, State WDBs, Local WDBs, and one-stop partner
programs must follow the requirements described in this guidance, consistent with the
specific requirements of the partner programs’ statutory authority, as they develop their
policies and procedures related to the operation of the one-stop service delivery system.
12. Inquiries. Please direct questions and comments regarding this guidance to the appropriate
ETA regional or national office or through the ETA email address established for this
purpose: [email protected]. ETA monitors this account daily, and may respond to
inquiries directly or through general communications such as official guidance, webinars,
and public Q&A documents. Questions and comments from ED-funded grantees may be
directed to the appropriate RSA State Liaison or OCTAE Area Coordinator.
13. Attachments.
Attachment I: References
Attachment II: Coordination with Partner Programs
Attachment (official PDF: https://www.dol.gov/sites/dolgov/files/ETA/advisories/TEGL/2017/TEGL_16-16_Attachment-I_Acc.pdf)
Attachment I - References
WIOA, Public Law (Pub. L.) 113-128, signed into law on July 22, 2014
WIOA: Joint Rule for Unified and Combined State Plans, Performance Accountability,
and the One-Stop System Joint Provisions; Final Rule (Joint WIOA Final Rule),
published on August 19, 2016, in the Federal Register at 81 FR 55791. Effective October
18, 2016
Workforce Investment Act of 1998 (WIA), Pub. L. 105-220
29 CFR part 38, “Implementation of the Nondiscrimination and Equal Opportunity
Provisions of the Workforce Innovation and Opportunity Act,” published in the Federal
Register at 81 FR 87130 (Dec. 2, 2016)
Office of Management and Budget (OMB) CFR Chapter II, Part 200, et al. Uniform
Administrative Requirements, Cost Principles, and Audit Requirements for Federal
Awards; Final Guidance and Final Rule. Final Guidance published at 78 FR 78589
(December 26, 2013) and Final Rule published at 79 FR 75867 (December 19, 2014)
2 CFR part 2900 - Department of Labor (DOL) CFR Chapter II, Part 2900 et al. Uniform
Administrative Requirements, Cost Principles, and Audit Requirements for Federal
Awards. December 19, 2014.
TEGL No. 4-15, Vision for the One-Stop Delivery System under the Workforce
Innovation and Opportunity Act (WIOA), August 13, 2015
TAC-15-01, Vision for the One-Stop Delivery System under the Workforce Innovation
and Opportunity Act (WIOA), August 13, 2015
Program Memorandum OCTAE 15-3, Vision for the One-Stop Delivery System under the
Workforce Innovation and Opportunity Act (WIOA), August 13, 2015
TEGL No. 8-16, Supporting Unemployment Insurance Beneficiaries Seeking
Postsecondary Education or Training, September 23, 2016
TEGL No. 19-14, Vision for the Workforce System and Initial Implementation of the
Workforce Innovation and Opportunity Act, February 19, 2015
TAC-15-02, Vision for the State Vocational Rehabilitation Services Program as a
Partner in the Workforce Development System under the Workforce Innovation and
Opportunity Act, February 19, 2015
Program Memorandum OCTAE/DAEL 15-4, Vision for the Adult Education and Family
Literacy Act in the Workforce System and Initial Implementation of the Workforce
Innovation and Opportunity Act, August 18, 2015
TEGL No. 21-11, Change 1, Inclusion of the American Job Center Brand in 2012 State
Workforce Plans, August 8, 2012
TEGL No. 36-11, Announcement of the American Job Center Network, June 14, 2012
TEGL No. (add) Infrastructure Funding of the One-Stop Delivery System [forthcoming]
UIPL No. 20-15, Unemployment Insurance and the Workforce Innovation and
Opportunity Act of 2014, August 13, 2015
TEN No. 1-15, Promising Practices in Achieving Universal Access and Equal
Opportunity: A Section 188 Disability Reference Guide, July 6, 2015
TEN No. 35-15 Encouraging Collaborations between the Workforce Investment System
and Public Libraries to Meet Career and Employment Needs
American Job Center Common Identifier and Branding:
https://ion.workforcegps.org/resources/2016/09/30/12/11/AJC-Common-Identifier-and-
Branding
Attachment (official PDF: https://www.dol.gov/sites/dolgov/files/ETA/advisories/TEGL/2017/TEGL_16-16_Attachment-II_Acc.pdf)
Attachment II – Coordination with Partner Programs
WIOA places a strong emphasis on planning across multiple partner programs to ensure
alignment in service delivery. One key goal is to develop effective partnerships across programs
and community-based providers to provide individuals the employment, education, and training
services they need. Effective partnering is pivotal to maximize resources and to align services
with career pathways and sector strategies.
Career pathways allow for individuals to succeed in an environment that accounts for their
current abilities and skill levels and provides them with an appropriate service structure to
advance not just within an individual job but within an occupation or occupational cluster.
In order to effectively promote and develop career pathways and sector strategies, it is vital that
the WIOA core and one-stop partner programs work together to ensure a customer-centered
approach to service delivery. The chart below provides an overview of one-stop partner
programs along with possible collaborative activities for enhancing service delivery through the
American Job Center:
(Note: This is not an exhaustive list of ways to coordinate activities and service delivery, but is
meant to illustrate some examples of collaboration, which improve educational and employment
opportunities for all participants.)
WIOA Core Programs
Adult Formula The WIOA Adult formula program provides career and training services
Program (WIOA through the American Job Center to help job seekers who are at least 18-
title I) years old succeed in the labor market. In the provision of individualized
career services and training services, WIOA establishes a priority for
serving low-income individuals, recipients of public assistance, as well
as individuals who are basic skills deficient.
The Adult program’s delivery of career and training services are tailored
to the individual needs of job-seekers of the American Job Center
network. The Adult program is identified as a core program under
WIOA and, among other things, is responsible for combined planning,
shared performance indicators, and aligned service delivery with other
core and one-stop partner programs.
Youth Formula WIOA provides a significant opportunity for coordination across all core
Program (WIOA and partner programs including planning, reporting, and service
title I) delivery. This creates an opportunity for the WIOA Adult program to
work closely with the WIOA Youth program to ensure young adults
receive the services they need to succeed in education and the
workforce. Individuals aged 18-24 may be eligible for both the WIOA
Youth and Adult programs and can be co-enrolled in the two programs.
ETA encourages the WIOA Adult and Dislocated Worker programs,
along with the Employment Service, to coordinate closely with the
WIOA Youth program to maximize flexibility and service delivery to
eligible populations. Some examples where enhanced coordination
could take place are as follows:
WIOA Core Programs
Referring 18-24 year old individuals to youth formula program if
they need more intensive support around specific program
elements;
WIOA allows all Out of School (OSY), ages 16-24, access to
Individual Training Accounts (ITAs), which expands training
options, increases program flexibility, enhances customer choice,
and reduces paperwork for all OSY.
When using youth funds for ITAs, the Eligible Training Provider
List (ETPL) must be used. Accessing the ETPL allows the
program to avoid further procurement processes.
ITAs are not available to In School Youth (ISY). However, ISY ages 18
or older may access ITAs through the adult program.
Utilizing work-based training opportunities for Youth program
participants co-enrolled as adults or dislocated workers, as
identified in their Individual Service Strategy (ISS) as part of a
career pathway.
Title I Youth program can partner with the VR program to
coordinate the provision of services to youth with disabilities
transitioning from school to post-school life, including
postsecondary education and employment.
Career pathway planning.
The title I Youth program can partner with the title II Adult
Education and Family Literacy Act program by co-enrolling out
of school youth in adult education and literacy programs to
expand educational services to those who are basic skills
deficient.
Engaging and/or participating in a standing youth committee (in a
local area in which the Local WDB has chosen to establish a
standing committee) to provide information and to assist with
planning, operational, oversight, and other issues relating to the
provision of services to youth as described in 681.100 through
681.120.
Local program operators determine, for these individuals, the
appropriate level and balance of services under the Youth and Adult
programs. Such determinations regarding the appropriate program for
the participant must be based on the service needs of the participant and
if the participant is career-ready. This determination is based on an
assessment of their occupational skills, prior work experience,
employability, and the participant’s needs. An important difference to
note here is that while receiving an assessment from the Adult, DW, or
Employment Service (ES) programs does trigger participation and
inclusion in the performance accountability calculations, this is not the
case for Youth. Local program operators must identify and track the
funding streams which pay the costs of services provided to individuals
WIOA Core Programs
who are participating in youth and adult programs concurrently, and
ensure no duplication of services. This can be documented through the
Individual Service Strategy.
Dislocated Worker The WIOA Dislocated Worker formula program provides career and
Formula Program training services to help job seekers who meet the definition of a
(WIOA title I) dislocated worker. Additionally, separating service members are
eligible for dislocated worker services as they transition from military to
civilian careers if they meet the requirements of 20 CFR 680.660. The
goal of the Dislocated Worker program is helping individuals return to
the workforce with the skills they need to obtain quality employment in
in-demand industries. These career and training services are provided
through the one-stop delivery system at American Job Centers
nationwide.
The Dislocated Worker program’s delivery of career and training
services is tailored to the individual needs of job-seekers. The Dislocated
Worker program is identified as a core program under WIOA and,
among other things, is responsible for combined planning, shared
performance indicators, and aligned service delivery with other core and
one-stop partner programs.
Adult Education Title II of WIOA reauthorizes the Adult Education and Family Literacy
and Family Act (AEFLA). AEFLA, administered by the U.S. Department of
Literacy Act Education, is designed to create a partnership among the Federal
(WIOA title II) Government, States, and localities to provide, on a voluntary basis, adult
education and literacy activities.
These activities are designed to:
Assist adults to become literate and obtain the knowledge and
skills necessary for employment and economic self-sufficiency;
Assist adults who are parents or family members to obtain the
education and skills that are necessary to becoming full partners
in the educational development of their children and lead to
sustainable improvements in the economic opportunities for their
family;
Assist adults in attaining a secondary school diploma and in the
transition to postsecondary education and training, including
through career pathways; and
Assist immigrants and other individuals who are English
language learners in:
o Improving their reading, writing, speaking, and
comprehension skills in English, as well as mathematics
skills; and
o Acquiring an understanding of the American system of
Government, individual freedom, and the responsibilities
of citizenship.
WIOA Core Programs
WIOA provides new opportunities for the title I Adult and Dislocated
Worker programs and the Employment Service to partner with title II
AEFLA providers.
WIOA sec. 134(c)(2) authorizes career services to be provided with title
I adult and dislocated worker funds. Some of these services are
activities that are also allowable under AEFLA, including workforce
preparation activities, English language acquisition programs, and
integrated education and training programs. In order to ensure
consistency across the services for the benefit of participants and service
providers, ETA is aligning the definitions for these services with those
used by the AEFLA program.
This allows title I programs and the AEFLA program to coordinate in
the development of career pathways and to co-enroll participants so they
receive the full spectrum of services for their education and employment
needs.
For example, an individual could receive adult education services while
at the same time receiving services from the OJT program funded by
title I. If individuals are unable to receive services from the AEFLA
program, but are determined to be in need of those services by the career
planner, then title I may provide those services the program is authorized
to provide.
Wagner-Peyser Act The Wagner-Peyser Act of 1933 established the Employment Service
Employment (ES), which is a nationwide public labor exchange that provides
Service (WIOA title employment services. The ES seeks to improve the functioning of the
III) nation’s labor markets by bringing together individuals seeking
employment with employers seeking workers. The Wagner-Peyser Act
was amended in 1998 to make ES part of the one-stop delivery system
under WIA and has undergone further changes to integrate services and
require colocation under WIOA. The ES program is a critical
component of the one-stop delivery system, often serving as the “front
door” to all of the services available at American Job Centers.
The ES program provides “universal access” to job seekers seeking
employment and career services, provides referrals to partner programs,
and provides reemployment services to individuals receiving
unemployment insurance.
WIOA provides new opportunities for coordination and referrals for the
title I Adult and Dislocated Worker programs, as well as the Wagner-
Peyser Act ES, to partner with and enhance service delivery to
individuals with disabilities, including those served under the VR
program. Individuals with disabilities are included in the definition of
an “individual with a barrier to employment” at section 3(24) of WIOA
WIOA Core Programs
and should receive any and all American Job Center services that would
typically be provided to any other job seeker.
Vocational Title IV of WIOA makes a number of significant changes to the
Rehabilitation Rehabilitation Act of 1973 (Rehabilitation Act), with some of the most
program (WIOA extensive programmatic changes affecting the VR program, authorized
title IV) under title I of the Rehabilitation Act. Many of WIOA’s changes,
including those affecting the VR program which is one of the six core
programs of the one-stop system, are designed to improve and align core
programs towards the goal of assisting individuals with disabilities to
maximize employment, economic self-sufficiency, independence, and
inclusion and integration into society. To implement these new statutory
requirements, the Department of Education published final regulations
related to, among other things, the VR and State Supported Employment
Services (Supported Employment) programs and that impose new
limitations on the payment of subminimum wages to individuals with
disabilities. These final regulations, most of which took effect on
September 19, 2016, were published at 81 FR 55629 (Aug. 19, 2016).
WIOA makes the following key changes to the VR program:
Strengthens the alignment of the VR program with other core
components of the workforce development system by aligning
requirements governing unified state planning, performance
accountability, and integration into the one-stop delivery system;
Places heightened emphasis on coordination and collaboration at
the Federal, State, and local levels to ensure a streamlined and
coordinated service delivery system for job-seekers, including
those with disabilities, and employers;
Includes a new definition of “competitive integrated
employment” that combines, clarifies, and enhances the two
separate regulatory definitions of “competitive employment” and
“integrated setting” for the purpose of employment under the VR
program, which had existed since at least 1997;
WIOA Core Programs
Revises the definition of “employment outcome” in order to
identify customized employment as an employment outcome
under the VR program;
Places heightened emphasis on the provision of pre-employment
transition services and transition services to students and youth
with disabilities, as applicable, to improve their abilities to
achieve competitive integrated employment; and
Expands the scope of services that the VR agencies may provide
to employers in order to increase opportunities for individuals
with disabilities to achieve competitive integrated employment.
VR Counselors, who are employed by the state VR agency, are
responsible for determining whether an individual is eligible to receive
VR services. In order to be eligible, an individual with a disability must
meet the following criteria:
Must be an “individual with a disability,” as defined in section
7(20)(A) of the Rehabilitation Act; and
Require VR services to obtain, maintain, advance in, or regain
employment.
While an individual may be determined eligible to receive VR services,
the State VR agency may not be able to provide services to all eligible
individuals due to insufficient staff and/or fiscal resources. In this
instance, the State VR agency must implement an order of selection
(OOS) that establishes the priority categories by which individuals can
be served based on the severity of their disability, with individuals with
the most significant disabilities given priority under the OOS. For those
individuals not in a priority category being served in the OOS, the state
VR agency must refer the individual to another program that may be
able to meet their needs. Therefore, effective partnering with the Adult,
Dislocated Worker, Youth, and Wagner-Peyser Act ES programs is
essential in order to ensure individuals with disabilities seeking
employment and training services receive the services they need for
employment.
In order to align the core programs and create additional flexibility for
the purposes of achieving the goals under WIOA, funds allocated to a
local area for adult and dislocated worker activities may be used to
improve coordination between employment and training programs
carried out in the local area for individuals with disabilities through the
one-stop delivery system. ETA encourages local areas to utilize this
flexibility, consistent with the scope of a program’s authorized activities,
to ensure a highly coordinated service delivery in coordination with VR
program activities to ensure that individuals with disabilities receive the
services they need for their career needs, whether the allowable services
are provided by the Adult, Dislocated Worker, Youth, Wagner-Peyser
ACT ES, or VR program, or some combination thereof, including other
WIOA Core Programs
community resources.
Additionally, ETA encourages local areas to coordinate with programs
carried out by State agencies relating to intellectual and developmental
disabilities, as well as local agencies and organizations serving
individuals with significant disabilities, including the local network of
centers for independent living in each State.
Required Partners
Job Corps Job Corps is a national program that operates in partnership with States
and communities, Local WDBs, Youth Standing Committees where
established, one-stop centers and partners, and other youth programs to
provide academic, career and technical education, service-learning, and
social opportunities primarily in a residential setting, for low-income
young people.
The objective of Job Corps is to support responsible citizenship and
provide young people, ages 16-24, with the skills that lead to successful
careers that will result in economic self-sufficiency and opportunities for
advancement in in-demand occupations or the Armed Forces, or
enrollment in postsecondary education, including an apprenticeship
program.
The major changes from the existing regulations reflect WIOA’s effort to
enhance the Job Corps program, provide access to high quality training
and education, create incentives for strong contractor performance, and
promote accountability and transparency.
The Department selects eligible entities, Job Corps centers, to provide
outreach and admission, career transition, and operational services for
Job Corps on a competitive basis. One-stop centers and partners are
eligible, among other entities, to compete to provide outreach and
admission and career transition services. Further, the American Job
Center network must be used to the maximum extent practicable in
placing Job Corps graduates and former enrollees in jobs.
Beneficial examples of coordination between Job Corps and other
workforce partners include:
Cross referrals with other programs, such as the Formula Adult
Program, Formula Youth Program, and YouthBuild, that can
increase the likelihood of successful performance incomes by
ensuring that individuals are referred to the program that best
meets their needs.
Co-enrollment with partner programs to maximize the number of
individuals served and the level of service provided.
Co-location of Job Corps Outreach and Admissions services in
the American Job Center to provide an opportunity for students
completing other programs for further education and training.
Job Corps students prepared to enter the workforce can and should enroll
in labor exchange services so the American Job Center can identify job
leads or education and training opportunities, including work-based
training and apprenticeship opportunities. Job Corps participants also
can and should utilize the American Job Center for job preparation,
interviewing techniques, and job search strategies.
Required Partners
Indian and Native The Indian and Native American (INA) Employment and Training
American Program helps qualifying American Indians, Alaska Natives and Native
Programs Hawaiians (AI/AN/NH) obtain employment in occupations that provide a
(WIOA title I, wage that leads to self-sufficiency and eventually into the middle class.
section 166 These programs include more fully developing academic, occupational,
program, Indian and literacy skills, making individuals more competitive in the workforce
and Native to equip them with entrepreneurial skills necessary for successful self-
American employment, and promoting economic and social development in
Programs) accordance with the goals and values of the community.
The INA program also provides financial assistance for education, career
and training services, and other supportive services that will help
individuals obtain occupational skills, industry recognized credentials
and postsecondary education that provide the knowledge and skills
necessary to compete for better paying jobs.
The INA program utilizes a network of 177 service providers throughout
the United States comprised of Federally Recognized Tribes, Native
American non-profit organizations, Alaska Native Tribes, Alaska Native
entities, and Native Hawaiian organizations. There is a desperate need
for employment and training services for Native Americans which makes
coordination and sharing resources with partner programs critical.
The entity for the Native American program is the grantee of the
respective program. Some examples of coordination between the INA
program and other workforce partners are:
Co-enrollment of INA participants with partner programs such as
the title I, Adult, Dislocated Worker and Youth programs, the VR
program, and the AEFLA program.
Co-location of INA employees in American Job Centers.
AI/AN/NH individuals that seek services from the INA program
should also be made aware of the services that are available by
other partner programs and conversely, partner programs should
make their AI/AN/NH clients aware of the INA program.
Coordination with the AEFLA program to assist AI/AN/NH
individuals to attain a secondary school diploma and transition to
postsecondary education and training.
Sharing of resources with the VR program to better assist disabled
AI/AN/NH individuals.
National The National Farmworker Jobs Program (NFJP) is a nationally-directed,
Farmworker Jobs locally-administered program of services for migrant and seasonal
Program (WIOA farmworkers (MSFWs). The program partners with community
title I, section 167 organizations, state agencies, and State Monitor Advocates to provide
Migrant and appropriate career and training services, youth services, housing
Season assistance services, and related assistance services, to eligible migrant
Farmworker farmworkers (including MSFW youth) and eligible seasonal farmworkers
Required Partners
Program) (including eligible MSFW youth), and their dependents. NFJP grantees
partner with American Job Centers and State Monitor Advocates to
support a comprehensive system that seamlessly provides integrated
services that are accessible to farmworkers and their families. Monitor
Advocates at the State, Regional, and National level facilitate outreach,
monitoring, advocacy, and the Employment Service (ES) and
Employment-related Law Complaint System 5 to help MSFWs gain
access to resources, ensure their voices are heard, and that they have a
safe place to file complaints alleging any violations of the ES regulations
and/or other federal, State, or local employment-related laws. To realize
an enhanced coordination among programs, NFJP grantees may partner
with American Job Centers and other WIOA programs to:
Leverage the AEFLA program as part of a career pathway
strategy for program participants co-enrolled in NFJP.
Refer NFJP participants to WIOA adult and youth formula
programs if they need more intensive support around specific
program elements.
Leverage, and refer NFJP participants to, the VR program to
assist farmworkers with disabilities.
Refer NFJP participants to the Senior Community Service
Employment program for the aging farmworkers.
Refer NFJP participants to Veterans for State Grant operators for
farmworkers identified as Veterans.
Refer NFJP participants to Temporary Assistance for Needy
Families programs for continued support for farmworker family
nutrition.
Coordinate resources to ensure customer-centered service
delivery for all customers, including individuals who are English
language learners and individuals who are facing substantial
cultural barriers.
Leverage, and refer NFJP participants to, Health and Human
Services Head Start programs colocated in American Job Centers
to promote school readiness for farmworker children by
supporting their educational development.
YouthBuild (WIOA YouthBuild is a discretionary grant program that serves 16-24 year old
title I) youth who are high school dropouts or those who have dropped out and
subsequently re-enrolled. YouthBuild participants also must be one of
the following: member of a low-income family, in foster care, an
offender, an individual with a disability, the child of a current or
formerly incarcerated parent, or a migrant youth.
5
The Employment Service (ES) and Employment-related Law Complaint System was established to ensure farm
workers would have a safe place to file complaints alleging employment-related violations. For details on the
Complaint System, see 20 C.F.R. 651-654-and 658.
Required Partners
YouthBuild combines academics to support secondary diploma or
equivalency receipt for participants with hands-on occupational skills
training in construction and/or other in-demand industries, resulting in
industry-recognized credentialing. The program also includes a strong
emphasis on leadership development, community service, and soft-skills
competencies.
YouthBuild grantees may be a public or private non-profit agency or
organization, including community-based organizations, faith-based
organizations, an entity carrying out activities under title I of WIOA,
such as a Local WDB, a community action agency, a State or local
Housing Development Agency, an Indian tribe or other agency primarily
serving Indians, a community development corporation, a state or local
youth service or conservation corps, and any other entity eligible to
provide education or employment training under a federal program.
Depending on the grantee, coordination with workforce partners may
differ.
Some examples of where coordination between YouthBuild grantees and
other workforce partners may be beneficial are:
Co-enrollment of YouthBuild participants aged 18 and older into
the adult formula system for assessments, referrals, access to
ITAs and other career training opportunities.
Co-enrollment of YouthBuild participants into the youth formula
program for access to additional resources including financial
literacy, entrepreneurship training, and work experience
opportunities.
Sharing of information related to partner services, especially as
they relate to AEFLA and VR services, TANF, and other
supportive service programs.
Access to NFJP youth supportive services, such as housing
assistance, if the individual meets the eligibility requirements for
the NFJP program.
Referrals of eligible youth to local YouthBuild programs.
Senior Community The Senior Community Service Employment Program (SCSEP) is a
Service community service and work-based job training program for older
Employment Americans. Authorized by the Older Americans Act, the program
Program provides training for low-income, unemployed older Americans and
supportive services that allow them to participate in the training.
Participants also have access to employment assistance through
American Job Centers.
SCSEP participants gain work experience in a variety of community
service activities at local non-profit and public facilities, including
schools, hospitals, day-care centers, and senior centers. The program
Required Partners
provides over 40 million community service hours to public and non-
profit agencies, allowing them to enhance and provide needed services.
These sites are referred to as “host agencies”. Participants work an
average of 20 hours a week, and are paid the highest of federal, state or
local minimum wage, or the comparable wage for similar employment.
This training serves as a bridge to unsubsidized employment
opportunities for participants.
Participants must be at least 55 years old, unemployed, and have a family
income of no more than 125% of the federal poverty level. Enrollment
priority is given to veterans and qualified spouses, then to individuals
who are over 65, have a disability, have low literacy skills or limited
English proficiency, reside in a rural area, are homeless or at risk of
homelessness, have low employment prospects, or have failed to find
employment after using services through the American Job Center
system.
There are several strategies through which SCSEP and Local WDBs and
American Job Centers can coordinate.
SCSEP services can be physically co-located in American Job
Centers.
American Job Centers can serve as a SCSEP host agency. The
American Job Center supervisors can assign SCSEP participants
tasks that free up career counselors time to provide staff-assisted
services. Some American Job Centers have trained SCSEP
participants to provide computer assistance in resource rooms
particularly to other seniors.
SCSEP and Local WDBs can develop comprehensive MOUs to
streamline coordination processes, and clarify when a jobseeker
can be referred to SCSEP and when they might best be served by
the Adult or Dislocated Worker program. MOUs can also
consider how SCSEP will consider SCSEP participants’
community service hours as an in-kind contribution for purposes
of SCSEP’s contribution towards infrastructure costs;
SCSEP can provide paid work experience with community
service employment assignments, while title I Adult funds can
support individualized career services such as working with an
employment counselor.
SCSEP can provide advice and training for American Job Center
staff on adapting services to meet the needs of older adult
learners; American Job Center staff can provide advice and
training to SCSEP on effective use of labor market information
and job placement strategies.
Trade Adjustment Trade Adjustment Assistance for Workers (TAA), Alternative Trade
Assistance Adjustment Assistance (ATAA), and Reemployment Trade
Adjustment Assistance (RTAA), are collectively referred to as the
Required Partners
Trade Adjustment Assistance Program (TAA Program) and provide
assistance to workers who have been adversely affected by foreign
trade. The Trade Adjustment Assistance Reauthorization Act of 2015
(TAARA 2015), (Pub. L. No. 114-27, Title IV), recently reauthorized
and reinstated changes to the Act. TAARA 2015 also revised
reporting requirements to align performance accountability for the
TAA Program with that of other partner programs in the workforce
system under WIOA. The TAA program seeks to provide adversely
affected workers with opportunities to obtain the skills, credentials,
resources, and support necessary to become reemployed.
If a worker is a member of a worker group certified by DOL, that
worker may be eligible to receive the following benefits and services
at a local American Job Center:
Employment and Case Management Services:
Skills assessments, individual employment plans, career
counseling, supportive services, and information on training,
labor markets, and more (through TAA or other American Job
Center programs).
Training:
Classroom training, on the-job training, customized training
designed to meet the needs of a specific employer or group of
employers, Registered Apprenticeship programs, remedial
training, pre-requisite training, and more.
Trade Readjustment Allowances (TRA):
Income support available in the form of weekly cash payments to
workers who are enrolled in a full-time training course, have
exhausted their unemployment insurance, and meet additional
requirements in Chapter 2 of title II of the Trade Act of 1974, as
amended.
Job Search Allowance:
Reimbursement for a portion of the costs of seeking employment
outside of the worker’s commuting area.
Relocation Allowance:
Reimbursement for a portion of relocation costs for employment
outside of the worker’s commuting area.
Alternative Trade Adjustment Assistance (ATAA) and
Reemployment Trade Adjustment Assistance (RTAA):
A wage supplement for up to two years that is available to eligible
reemployed older workers and covers a portion of the difference
between a worker’s new wage and their old wage (up to a
specified maximum amount).
Required Partners
Jobs for Veterans JVSG is a key partner in the workforce system providing Disabled
State Grants Veterans’ Outreach Program (DVOP) specialists who provide key
(JVSG) services to veterans with significant barriers to employment, and Local
Veterans Employment Representatives (LVERs), who provide outreach
to employers to help veterans achieve employment. TEGL 19-13,
TEGL 19-13 Change 1 and Change 2, govern how JVSG is to be utilized
in the public workforce system and WIOA does not modify this
guidance. Additionally, all JVSG participants must be co-enrolled and
have a common exit with the Wagner-Peyser Act ES.
Community The CSBG provides assistance to States and local communities, working
Services Block through a network of community action agencies and other
Grant (CSBG) neighborhood-based organizations, for the reduction of poverty, the
revitalization of low-income communities, and the empowerment of low-
income families and individuals in rural and urban areas to become fully
self-sufficient.
CSBG-funded organizations (Community Action Agencies) can
participate in the one-stop delivery system through the following:
Enrollment into CSBG supportive services (e.g. child care,
transportation subsidies, emergency food services, etc.) through
CSBG-funded staff at the American Job Center, other American
Job Center staff, or direct linkage to CSBG-funded organizations
through technology. Technology linkages may be conducted
remotely at the American Job Center by phone or computer.
Staff on a part-time or intermittent basis from the local CSBG-
funded agency may be physically present to enroll clients in
supportive services or provide services directly.
CSBG-funded agency staff may cross train with workforce staff:
CSBG-funded staff may train workforce staff about CSBG
supportive services and learn about American Job Center
programs and services from their workforce colleagues.
CSBG staff may coordinate employment and training services or
other supportive services activities on site at the American Job
Center.
The local American Job Center may be physically located at the
local CSBG-funded organization.
Some benefits for participating in the American Job Center network
include:
CSBG agency cost reductions due to sharing the resource center
(e.g., shared space, common intake, common recruitment/referral
system). This sharing might include locating CSBG staff full
time or intermittently at the American Job Center to provide
direct CSBG services, enroll clients in CSBG services, and/or
Required Partners
train workforce staff.
CSBG may also benefit from arrangements where CSBG staff are
not on-site. For example, a CSBG agency serving as an affiliate
American Job Center referral location for supportive services
might receive savings in recruitment and enrollment costs.
A CSBG organization that refers CSBG participants to the one-
stop for workforce services and subsequent tracking of
performance data may experience cost savings by not having to
provide direct employment and training services or do related
data collection.
Unemployment Individuals who have lost employment due to lack of suitable work
Insurance and have earned sufficient wage credits may receive Unemployment
Insurance (UI) benefits if they meet initial and continuing eligibility
requirements.
The American Job Center network must provide reemployment
services to UI claimants for whom such services are required as a
condition for receipt of UI benefits. Services must be appropriate to
the needs of UI claimants who are referred to reemployment services
under any Federal or State UI law.
Provision of information and assistance regarding filing claims
under UI programs, including meaningful assistance to
individuals seeking assistance in filing a claim.
The American Job Center has current labor market information
and provides a wide array of re-employment services free of
charge.
Employment Service staff can refer claimants to job openings in
the local area, or in other parts of the State or country if the
claimant is willing to relocate.
Referral to various training programs.
Assistance in establishing eligibility for programs of financial aid
assistance for training and education programs not provided under
WIOA.
If job openings in current field are limited, can offer testing and
counseling to determine other appropriate .jobs for the claimant.
Claimants who believe they have special needs or considerations,
such as physical needs, which may prevent them from getting a
job, can be referred to other agencies for help with those needs.
Temporary The local TANF program is a required partner in the American Job
Assistance for Center network. TANF serves individuals who also may be served by
Needy Families WIOA programs and, through appropriate linkages and referrals, these
(TANF) customers will have access to a broader range of services through the
cooperation of the TANF program in the one-stop delivery system.
TANF participants, who are determined to be WIOA eligible, and who
Required Partners
need occupational skills training may be referred through the American
Job Center network to receive WIOA training, when TANF grant and
other grant funds are not available to the individual in accordance with 20
CFR 680.230(a).
TANF can participate in the American Job Center network through the
following:
Program staff are physically present in the centers and provide
intake services and initial eligibility determinations for TANF
assistance and non-assistance benefits, including employment
services and related supports.
Program staff are physically present in the centers and perform
job readiness assessments and assign or refer TANF clients to
appropriate TANF work activities.
Program staff are physically present in the centers and will assist
work ready TANF clients to co-enroll in other applicable
workforce services.
Train partner staff physically present in centers to provide
information about the TANF program, including services, and
required activities.
Provision of TANF program information, eligibility requirements,
available benefits and services, including direct linkage to
program staff via technology.
Some benefits for participating in the American Job Center network
include:
Shared building rent, maintenance costs, utilities, tenant
improvements, or any other similar costs up to the administrative
cost limits of the program.
Shared equipment, software, IT maintenance costs, Internet
access, and other similar costs up to the administrative cost limits
of the program.
Shared customer resource center.
Streamlined, common intake data formats, preparation, and
interview of customers.
Reduced costs for staff and benefits, due to development of
common, simplified forms.
Reduced costs for staff training and development on common
program elements.
WIOA participants who also are determined TANF eligible may be
referred to the TANF program for assistance.
Carl D. Perkins The Carl D. Perkins Career and Technical Education Act of 2006
Career and (Perkins IV) is a principal source of federal funding to states for the
Required Partners
Technical improvement of secondary and postsecondary career and technical
Education Act education (CTE) programs across the nation. The purpose of the Act is to
(Perkins IV) develop more fully the academic, career, and technical skills of
secondary and postsecondary students who elect to enroll in CTE
programs.
States are awarded funds via formula prescribed in Title I, Section 111
(for the 50 States, District of Columbia, and Puerto Rico) and Section
115 (for Guam and Palau) of Perkins IV. From its title I funds, States
must award no less than 85 percent to eligible recipients via formula also
prescribed in law. Eligible recipients are local educational agencies and
postsecondary institutions, community colleges, and other public and
private nonprofit institutions, including charter schools, that offer career
and technical education programs that meet the requirements of the law.
States determine what share of their 85 percent of funds will be awarded
to eligible recipients at the secondary versus postsecondary level (the
national split of funds hovers around 62/38). The remainder of Title I
funds is spent on State administration activities (up to five percent) and
State leadership activities (up to ten percent) described in Sections 121(a)
and 124(b)-(c) of Perkins IV, respectively.
Among the ways Perkins IV postsecondary recipients can engage with
core partners in the one-stop system are: using common labor market
data to inform local CTE program development; aligning education,
training, and supportive services; streamlining efforts to engage and
involve employers in local program development; establishing common
definitions and measures for student performance; and making data on
CTE students publicly available in training provider reports.
Additional Partners
Ticket-to-Work TTW is a free and voluntary program that can help Social Security
(TTW) beneficiaries go to work, get a good job that may lead to a career, and
become financially independent, while they keep their Medicare or
Medicaid. As part of TTW, Employment Networks (ENs), with the
Social Security Administration (SSA), provide employment support
services to beneficiaries, or “Ticket holders.” After receiving these
services and supports, the Ticket holder may return to work and
ultimately become self-sufficient, thereby saving significant costs to
the Trust Fund. Because there has been an increasing trend of the
number of people applying for disability benefits, there is a significant
role for American Job Centers to become ENs and help provide high
quality services resulting in employment for Ticket holders. ENs
receive payments from SSA when Ticket holders they serve work and
achieve benchmark earnings levels. This funding provides an avenue
to EN sustainability.
Small Business WIOA provides a new opportunity to partner with economic
Administration (SBA) development organizations and emphasizes providing resources for
Programs aspiring entrepreneurs and self-employed individuals. In addition to
entrepreneurship training being a type of training allowed under
WIOA, partnering with local entrepreneurial resources can help adults
and dislocated workers see if starting a business is right for them.
ETA encourages Local WDBs and American Job Centers to partner
with SBA programs. Notably, there are Small Business Development
Centers (SBDCs) located in communities across the nation which
provide assistance to small businesses and aspiring entrepreneurs. To
learn more about these programs and for a listing of SBDC’s in your
community, please visit: https://www.sba.gov/tools/local-
assistance/sbdc.
Supplemental SNAP offers nutrition assistance to millions of eligible, low-income
Nutrition Assistance individuals and families and provides economic benefits to
Program (SNAP) communities. SNAP is the largest program in the domestic hunger
safety net. The Food and Nutrition Service (FNS) works with State
agencies, nutrition educators, and neighborhood and faith-based
organizations to ensure that those eligible for nutrition assistance can
make informed decisions about applying for the program and can
access benefits. FNS also works with State partners and the retail
community to improve program administration and ensure program
integrity.
The Employment & Training (E&T) program and its components
assist SNAP participants in gaining skills, training, work or experience
that will increase their ability to obtain regular employment. The
components of an E&T program are designed to help SNAP clients
move promptly into employment.
Additional Partners
This component includes job training services that are developed,
managed, and administered by State agencies, local governments, and
the business community under WIOA. Activities include basic skills
training (GED, literacy), occupational skills training, on–the–job
training, work experience, job search assistance, and basic
readjustment services. All of these services can be seamlessly
integrated into the American Job Center network.
Client Assistance The purpose of this program is to advise and inform clients, client
Program (CAP) applicants, and other individuals with disabilities of all the available
(Rehabilitation Act of services and benefits under the Rehabilitation Act of 1973, as
1973, as amended by amended by WIOA, and of the services and benefits available to them
WIOA title IV) under title I of the Americans with Disabilities Act (ADA).
In addition, CAP grantees may assist and advocate for clients and
client applicants in relation to projects, programs, and services
provided under the Rehabilitation Act. In providing assistance and
advocacy under title I of the Rehabilitation Act, a CAP agency may
provide assistance and advocacy with respect to services that are
directly related to employment for the client or client applicant.
Public Libraries WIOA acknowledges the role public libraries play in workforce
development. WIOA explicitly identifies public libraries as potential
partners of the American Job Center network, and acknowledges
libraries’ ability to provide an expansive array of job search services.
It also recognizes libraries as important providers of Federally-
supported training and employment for adult education and literacy.
Every day people in communities across the United States use libraries
to access the Web for career development—boosting their skills
through online learning, improving their English literacy and digital
literacy, and finding work. Public libraries can do even more with
better collaboration with State and Local WDBs.
Many States and local areas are acting upon the mutual benefits of
collaboration between the workforce system and libraries, using
Federal, State, and local funding to improve coordination of
employment and training and adult education and literacy services to
the community. The following are some ways public libraries can
collaborate with the American Job Centers:
Leveraging of digital literacy activities occurring in public
libraries;
Collaborating to train library staff about in-person and virtual
employment and training resources available through the
public workforce system;
Inclusion of libraries as a stop on the route of mobile American
Job Centers;
Using space available at a library to provide career assistance
Additional Partners
and employment services to library patrons (e.g. familiarizing
patrons with career resources available electronically or in
person at American Job Centers) or to host career events (e.g.
job fairs);
Sharing workforce and labor market information, including
data on high-growth industries and occupations from the public
workforce system to libraries;
Signing of memoranda of understanding or other formal
agreements; and
Co-locations between American Job Centers and libraries.
National Dislocated National Dislocated Worker Grants (DWGs) provide employment and
Worker Grants training services for dislocated workers and other eligible populations
(WIOA title I) and disaster relief employment. Employment-recovery DWGs expand
service capacity of the workforce system temporarily by providing
time-limited funding assistance in response to major economic
dislocations or other events that affect the U.S. workforce that cannot
be accommodated with WIOA formula funds or other existing
resources. Disaster Recovery DWGs allow for the creation of disaster
relief employment to assist with clean-up and recovery efforts from
emergencies or major disasters and the provision of employment and
training activities.
Coordination strategies among Local WDB and American Job Centers
with DWGs operating in their communities may include:
Co-enrollment of DWG participants into the Dislocated
Worker program for ongoing career and training services, if
needed upon completion of DWG services. Local areas must
also coordinate dislocated worker service strategies with their
DWG to ensure alignment of supportive service policies.
Referral to and co-enrollment of Disaster DWG grant
participants into Adult or Dislocated Worker programs for
services such as assessments, career and training services
where these services are not part of the DWG project.
Coordination with TAA where DWG participants are also
TAA certified or awaiting TAA certification. Specific
information about the allowable activities in coordination with
TAA is outlined in TEGL No. 2-15.
Coordination between the American Job Center and veterans’
programs for DWGs serving military service members.
Additional information about this type of DWG is outlined in
TEGL No. 2-15.
Human Service Transportation is a key asset for future workforce planning, business
Transportation creation, and economic development. On an individual level,
Coordination however, transportation can sometimes be overlooked as a critical
Additional Partners
service for job seekers, employees, or individuals needing training.
Transportation challenges are exacerbated by costs, and the increased
geographic dispersion of job sites to suburban areas with lower
overhead costs, farther away from central cities where job seekers
reside combined with often limited public transit. In addition, people
with multiple challenges to employment – including individuals with
disabilities; returning disabled veterans; older workers who no longer
drive; youth; workers earning low wages; ex-offenders; and those who
live in geographically isolated rural or tribal areas – may need
additional support in securing transportation access to work.
Partnership activities between the American Job Center and local
transportation agencies may include:
Designating a part- or full-time staff person as a transportation
“navigator” for the regional American Job Center network to
expand its capacity to provide transportation linkages for their
customers.
Collaborating shuttle service between the closest transit stop
and the work site, providing subsidized transit passes eligible
for the Federal commuter tax benefit, linking employees with
disabilities who cannot use regularly scheduled transit services
with paratransit services, facilitating ridesharing, and
encouraging the use of public transportation.
Identifying cross-jurisdiction commuting patterns and
suggesting options for creative transportation solutions. Local
WDBs are also in a strategic position for finding regional
partners for projects from other local service delivery
providers, adjacent workforce development boards, county and
local transportation providers, and businesses.
Mental Health All customers, including those with disabilities, mental or substance
Agencies use disorders, or other barriers to employment, have the opportunity to
receive skill-development guidance, career planning and job
placement services.
Beneficial examples of coordination between local mental health
agencies and other American Job Center workforce partners include:
Supported employment services that include:
Identifying individuals’ skills, interests, and career goals, to
help match the person with a suitable job.
Helping individuals to conduct an individualized job search.
Providing on-the-job assistance (including, for example,
counseling and interpersonal skills training) on a continuing
Additional Partners
basis to help people succeed in their jobs.
Working with individuals and their employers to identify
needed accommodations.
Developing relationships with employers to understand their
business needs and match individuals with jobs.
Working with employers and individuals to identify ways in
which jobs might be restructured or duties “carved” in order to
facilitate employment of people with mental illness while at
the same time meeting employers’ needs.
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