Realignment of the workforce help line and America's Service Locator partnership
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The official packet includes Attachment 1, ASL Contacts and Attachment 2, ASL Data Template, transcribed below.
U.S. Department of Labor
Employment and Training Administration
Washington, D.C. 20210
CLASSIFICATION: AWN TFHL & ASL
CORRESPONDENCE SYMBOL: OAS
DATE: April 17, 2001
TRAINING AND EMPLOYMENT GUIDANCE LETTER NO. 8-00, CHANGE 1
TO: ALL STATE WORKFORCE LIAISONS; ALL STATE WORKER ADJUSTMENT LIAISONS; ALL STATE EMPLOYMENT SECURITY AGENCIES; ALL ONE-STOP CENTER SYSTEM LEADS
FROM: LENITA JACOBS-SIMMONS, Deputy Assistant Secretary
SUBJECT: Realignment of Implementation of Partnership Between America’s Workforce Network (AWN) Toll-Free Help Line (TFHL) and America’s Service Locator (ASL)
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Purpose. To provide guidance to the States about a policy decision concerning the relationship between the AWN Toll-Free Help Line (1-877-US-2JOBS) and the Internet-based ASL (www.servicelocator.org), and the impact of this decision on the partnership between these two national tools and resulting State and local responsibilities.
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Reference. Training and Employment Information Notice (TEIN) No. 10-00 and Training and Employment Guidance Letter (TEGL) No. 8-00.
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Background. In TEIN No. 10-00 and TEGL 8-00, ETA specified that the primary collaborative goal of the TFHL/ASL partnership was “to enhance the information currently available through the AWN Toll-Free Help Line by replacing the current locator software in the National Call Center (NCC) call guide with the more robust ASL information.” The intent was that Customer Service Representatives (CSRs) responding to AWN Toll-Free Help Line calls would be able to use both the NCC call guide for detailed Federal and State service information and the ASL web site for detailed location information.
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Partnership and Roles. In response to expressed concerns about the appropriate role of the AWN Toll-Free Help Line with regard to providing detailed State-specific information, ETA has embarked on a new course in the TFHL/ASL partnership. We will replace the current Toll-Free State and local services database with the one robust ASL database which is prepared, entered, and maintained by State and local staff. The Toll-Free Help Line and ASL will serve as links for customers to information about America’s Workforce Network services that are available in the customer’s State and/or local area. (Information about such Federally managed services as Job Corps and apprenticeship will continue to be maintained by the NCC.) The key ASL contact(s) identified by each State and jurisdiction in response to TEGL 8-00 will be responsible for oversight of this task (See Attachment 1, List of ASL Contacts).
RESCISSIONS: [blank]
EXPIRATION DATE: Continuing
This new, stronger partnership between ASL and Toll-Free will be consistent with existing agreements about Federal-State-local relationships and the scope of data appropriate for national systems. Further, it will be less expensive to operate, while effectively making AWN services accessible to our customers. Our goal is to have this transition fully accomplished by early June.
- Implications. The immediate effects of this AWN Toll-Free Help Line policy change on States (both Standard Partners and Affiliates) and local jurisdictions are delineated below:
- Standard Partner grants will be modified to reflect the new parameters of the partnership, and to extend the period of performance for one year. The modification would specify the new State role of providing oversight and coordination for the local service providers inputting data directly into ASL.
- Over the course of the extended grant period, Standard Partners are encouraged to continue and expand their public information activities to promote the AWN Toll-Free Help Line and ASL as access points for customers to information about America’s Workforce Network services.
- Oversight and coordination of ASL data entry and maintenance became the responsibility of the key State ASL contact(s) identified in response to TEGL 8-00 as of February 28, 2001. As referenced in the modification particulars above, Standard Partner States no longer have the option of asking Datatrac to maintain and enter their ASL information.
- Our target date for completion of the review and approval of Level I ASL data by the State key contacts was April 13, 2001. As Level I data is approved, States will convey instructions to pass accounts to local service deliverers. From mid-April through June 2001, State key contacts will ensure that local service deliverers complete data entry, verification and approval of Level II-IV information. (See Attachment 2, ASL data template.)
- Standard Partners that have received executed WIA-wide modifications should immediately cease work on the NCC WIA-wide narrative questionnaire; as noted above, all entry, updating and approval is now the responsibility of State and local service providers working directly with the ASL database. However, the information captured in the narrative questionnaire may be retained for future incorporation in the ASL database.
- Planned outreach efforts to Affiliate States to encourage Standard Partnership will be eliminated.
- WIA-wide modification requests from Standard Partners that were not submitted prior to February 16 will no longer be processed.
- Affiliate States and Standard Partner States that did not receive WIA-wide modifications to their grants can apply for one-time $50,000 grants for one year to coordinate the input of ASL data by their local programs and establish an ongoing process for ASL database maintenance.
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Action Required. State Administrators should distribute this TEGL and attachments to their designated State ASL contact(s); and ensure that the following actions occur: a) that the State ASL contact(s) share this TEGL with local service providers; b) that the State ASL contact(s) provide oversight and coordination of all ASL data entry and maintenance; and c) that all ASL data is entered, verified and approved by June 29.
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Inquiries. Questions concerning this Change #1 should be directed to the appropriate Regional Office.
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Attachments.
1-ASL Contacts
2-ASL Data Template
Attachment 1: ASL Contacts
ATTACHMENT I
ASL Contacts
STATE ASL Contacts
ALABAMA Barbara Burns 334-242-5184
[email protected]
ALASKA Ken Mill 907- 465-5944
[email protected]
ARIZONA Gwen Leamon 602-542-2492
[email protected]
ARKANSAS John Yates 501-682-3114
[email protected]
CALIFORNIA Lloyd Saito 916-657-3237
[email protected]
COLORADO Janice Mirshab 303-620-4611
[email protected]
CONNECTICUT Chris Sanders 860-263-6583
[email protected]
DELAWARE Teresa Brown 302-761-8102
[email protected]
DISTRICT OF COLUMBIA Sylvia Lane 202-724-7200
[email protected]
FLORIDA Marion Little 850-488-7227 ext. 1242
[email protected]
GEORGIA Helen Parker 404-656-6380
[email protected]
HAWAII Linda Sakamoto 808-586-8814
[email protected]
IDAHO Alice Taylor 208-334-6134
[email protected]
Jerry Riley 208-334-6162
[email protected]
ILLINOIS Jan Etzkorn, 217-558-2449
[email protected]
INDIANA Dick Zerkle 317-232-1727
[email protected]
IOWA Deb McHose 515-281-9323
[email protected]
KANSAS Roxie Ortiz 785-296-3534
[email protected]
KENTUCKY Bill Rice 502-564-5360
[email protected]
LOUISIANA Roger Anderson 225-342-7640
[email protected]
Arthur Welch
[email protected]
MAINE Carlene Kaler 207-624-6390
[email protected]
MARYLAND Patrick Baker 410-767-2833
[email protected]
MASSACHUSETTS Chris Swenson 617-626-6454
[email protected]
MICHIGAN Tom Kirksey 517-335-5878
[email protected]
MINNESOTA Deb Serum 651-296-3716
[email protected]
MISSOURI Sue Sieg 573-751-3106
[email protected]
MISSISSIPPI Gloria Neal 601-949-2126
[email protected]
MONTANA Gary Wright 406-444-5604
[email protected]
NEBRASKA Kris Howe 402-471-9878
[email protected]
NEVADA Darrol Brown 775-684-0311
[email protected]
NEW HAMPSHIRE Vivien Green 603-229-3307
[email protected]
NEW JERSEY Herb Meire 609-633-7757
[email protected]
NEW MEXICO Susan Reagan 505-841-8671.
[email protected]
Eliza Castellano 505-827-6828
[email protected]
NEW YORK Karen Coleman, 518-457-0361
[email protected]
NORTH CAROLINA Steve Gold 1-800-562-6333 x211
[email protected]
Lovieree Warren x246
[email protected]
NORTH DAKOTA Duane Bergeson 701-328-2850
[email protected]
Ruth Lacher 701-328-3034
[email protected]
Gloria Schlosser 701-328-2842
[email protected]
OHIO Teresa Holdren 614-995-7477
[email protected]
OKLAHOMA Lisa Roberts 405-557-7261
[email protected]
OREGON Agnes Balassa 503-378-8648, ext. 372.
[email protected].
PENNSYLVANIA Bob Austin 717-783-0142
[email protected]
PUERTO RICO Maria Carmen LaSanta 787-754-5503
[email protected]
RHODE ISLAND Christine Grieco 201-462-8724
[email protected]
SOUTH CAROLINA Carolyn Glymph 803-737-2688
[email protected]
SOUTH DAKOTA Marcia Hultman 605-773-310
[email protected]
TENNESSEE Elaine Perryman 615-741-1031
[email protected]
TEXAS Hank Lundberg 512-936-3364
[email protected]
UTAH Sherralyn Westover 801-526-9423
[email protected]
VERMONT Andrea Tomasi. 802-828-4177
[email protected]
VIRGINIA Robb Whippo, 804-786-6558 804-786-6091 (F)
[email protected]
VIRGIN ISLANDS Debbie Johnson 340-773-1440 or
340-773-1994 ext 284
[email protected]
WASHINGTON Randy Bachman 360-438-3148
[email protected]
Howard Patshowski 509-625-5537
[email protected]
WEST VIRGINIA Sherron Higginbotham 304-558-1847
[email protected]
WISCONSIN Mark Wurl 608-266-4497
[email protected]
WYOMING Carol Kennedy 307-235-3252
[email protected]
Updated: 04/16/01
Attachment 2: ASL Data Template
Attachment 2
Level I. Center Information. Please fill in the blanks.
Name of Provider
Address
City
State
Zip
Phone
Fax
TDD
E-Mail Address
Web Site Address
Site Logo or Photo
Brief Description of Site
(Narrative)
Hours of Operation
Parking Availability
Public Transit Access
Type of Office
(e.g., One-Stop, WtW)
Office Level
(Local, State, or Federal)
Level II. Resource Information. Please indicate whether or not you have these resources, by
putting a “Y” or “N” in the blank column.
Career Resource Room
Rooms where employers can
interview job seekers
Telephones
Fax Machine
Copy Machine
Personal Computers
Internet Access
Video Viewing Stations
On-site Childcare
Level III. Who are your primary service recipients? Place an “X” in the right column for those
that apply.
Employers
Workers
Youth
Level IV. This section gathers information about three groups your center may serve;
employers, workers and youth. Only complete these service areas if you provide services to
that particular audience, e.g., Employers will complete the Employers Section. Place an “X”
in the service column that represents the various ways a customer would be able to access
that information.
Employers Services
Recruiting Employees Self- One- Work-
Service on- shops
One
Help
Post your Job Openings
Get access to resumes posted by job applicants
Get job applicants pre-screened
Use on-site facilities for recruiting and interviewing job applicants
Have job applicants’ skills tested
Have background checks conducted on job applicants
Learn about strategies for recruiting workers
Learn how to interview job applicants effectively
Get help in analyzing and writing job descriptions
Develop programs to train new workers for your business
Get training costs reimbursed for qualified job candidates
Business Resources
Learn about Unemployment Insurance taxes and eligibility rules
Learn about EEO and ADA requirements
Learn about legal requirements for hiring and firing workers
Receive information on the Work Opportunity Tax Credit and other
hiring incentives
Get information on employment, wage and salary trends
Get your employee training needs analyzed
Get outplacement services for employees you are laying off
Workshops
Name/Description
Workers Services
Planning Your Career Self- One- Work-
Service on- shops
One
Help
Assess your reading and math skills
Assess your career interests
Get help choosing jobs and careers suitable for you
Learn about jobs in demand and rates of pay
Get information about employers in your local area
Learn about what employers expect of their workers
Finding Work
Find out about job openings
Learn about strategies for finding a job
Get help in preparing for job interviews
Get help preparing your resume
Post your resume for employers to see
Share job-search strategies with other job seekers (job club)
Dealing with a Loss of a Job
File Unemployment Insurance (UI) Claim
Get help in coping with the stress of job loss
Get help coping financially with job loss
Learn about community resources
Getting Skills and Education
Receive training in new job skills
Improve your current job skills
Learn how to start your own business
Prepare for High School Equivalency (GED) exam
Improve your reading, writing, and math skills
Improve your English skills (ESL) (Mejorar su Ingles)
Get information about education and training schools, such as their tuition
and success in placing students in jobs
Other Resources
Get help with living expenses while in training
Get help finding childcare
Get help obtaining financial aid for training
Workshops
Name/Description
Youth Services
Planning your career Self- One- Work-
Service on- shops
One
Help
Assess your reading and math skills
Assess your career interests
Learn about jobs and careers suitable for you
Learn about jobs in demand and rates of pay
Get information about employers in your local area
Learn about what employers expect of their workers
Finding Work
Find out about job openings (including work experience, internships and
community service)
Find out how to get a work permit
Learn about strategies for finding a job
Get help in preparing for job interviews
Get help preparing your resume
Post your resume for employers to see
Summer Opportunities
Get help in finding a summer job
Find out about summer learning opportunities
Getting Skills and Training
Learn new job skills
Improve your current job skills
Learn about the world of business
Prepare for High School Equivalency (GED) exam
Improve your reading, writing, and math skills
Improve your English skills (ESL)
Get information about schools and training programs
Other Resources
Get help with living expenses while in training
Get help finding child care
Learn about financial aid for training
Workshops
Name/Description
What does federal law require today?
This guidance has been rescinded. Ezel checks current federal labor law as it stands now and answers your situation with citations.
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