CCA 1024057: Field Appeals should generally hold a telephone conference after a face-to-face request

Plain-English summary

The Office of Chief Counsel advised that, when a taxpayer requests a face-to-face Collection Due Process hearing and later seeks a telephone conference after the case moves to field Appeals, Appeals should generally keep the case with field Appeals for a telephone conference. Counsel did not recommend treating the taxpayer as having waived the hearing merely because the taxpayer failed to attend the scheduled face-to-face hearing. If the taxpayer then continues to delay by refusing to schedule or answer the telephone, Appeals may consider the hearing waived if it has clearly communicated its intentions.

Ruling snapshot

• Question: How should Appeals handle a taxpayer who changes a face-to-face hearing request to a telephone conference request?
• Outcome: Advice given
• Key authorities: IRC § 6330; Collection Due Process hearing procedures

Full text (IRS public release)

ID: CCA_2010051014551042 Number: 201024057
Release Date: 6/18/2010
Office: ----------------
UILC: 6330.00-00

From: ------------------
Sent: Monday, May 10, 2010 2:55:16 PM
To: ------------------
Cc: ------------------
Subject: CDP Face to Face Reqt followed by Reqt for Phone Hearing -----------------------

Hi: This is our response to your request for advice with respect to the situation set for below. This advice
has been reviewed and approved by my manager.

We understand Appeals’ frustration with taxpayers who request a face-to-face hearing, leading to the
transfer of the case from Campus Appeals to field Appeals, and then request a telephone conference
once the case is transferred. This may well simply be an attempt to delay the hearing. That said, we do
not believe it is advisable once a face-to-face hearing is requested to tell the taxpayer that the hearing
must be face-to-face and then consider the taxpayer to have waived the right to a hearing if the taxpayer
does not show up at the scheduled time and place. Generally, the Service would rather the hearing be by
telephone. Requiring a face-to-face hearing once one has been requested is at odds with this. In
addition, treating the taxpayer as having waived the right to a hearing in these situations will surely lead to
appeals based in part on the denial of a hearing. We can foresee the Tax Court being sympathetic to
taxpayers and sending the case back for a hearing. This would just cause greater delay. We also
understand Appeals’ reluctance to send these cases back to Campus Appeals; therefore, we recommend
that these cases stay with field Appeals for a telephone conference. If the taxpayer continues to delay by
refusing to schedule or not answering the phone at the appointed time of the telephone conference,
Appeals may then consider determining the hearing to have been waived as long as it has been clear
about its intentions throughout communications with the taxpayer.